From the day our doors opened in 1989 CSI International, Inc. has always been a customer focused and results demanding organization. The main reason for our Quality Program is the instillment of quality that pays particular attention to customer’s demands, includes every employee, continuously measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management process, and a set of disciplines that are relayed to all facets of the company to insure that we consistently reach or surpass our customer’s requirements. CSI’s upper management team has dedicated themselves to organize its Safe Custodial Services strategy and operations to be in line with our customer’s requirements, and to create and sustain a culture with full employee involvement. Quality for CSI is a process of continuous advancement, not just an observation platform. It means supervisors and management must relay a standard of Safe Custodial Services everyone follows and trusts. To achieve this goal CSI has developed the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to focus on the quality process throughout all segments of our company. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for assessing job performance, executing training programs and acknowledging and surpassing our client’s expectations. Thinking of these CSI has created the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our customers receive periodic quality reports via email or print copy. These inspection documents are capable of providing a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Safe Custodial Services. Every company has unique situations that demand we individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The outcome is the attainment of service excellence for the client. CSI utilizes many traditional validation tools to ensure that we are consistently providing the Safe Custodial Services promised with uncompromising quality. CSI takes an active function in recycling and waste decrease and will comply with its customers recycling procedures. We are responsible to establish, manage, and completely support the recognized Recycling Program of CSI and those of each of our clients as well as our workers. Our responsibilities include: Corporate and Field Management, Site Managers and Supervisors: Promote the interest of our staff members in the importance of environmental and recycling practices, Motivate participation and foster a positive mindset towards recycling, Function as an intermediary between CSI and our customers, Assist our customers with the execution of their recycling procedures, Comply with governmental regulations concerning the decrease, reuse, recycling and healing of waste items. Company Employees: Take an active function by following the recycling treatments, Have a favorable mindset to waste reduction and recycling within your workspace, Suggest or recommend ways of lowering waste. At our Customers' facility-- All CSI employees need to follow the facility's recycling program and the following steps: Usage separate containers to collect recyclable documents, Gray brute with black liner is for collecting garbage, Blue brute with clear liner is for gathering recycling paper, Usage separate containers to collect recyclable documents, Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Collect shredded paper in clear liners and position it in the recycling compactor or container for exclusive information, Do not discard disposable gloves in the trash containers, Recycle all packaging materials for our cleaning items, Talk to your Manager or the Recycling Organizer of the center for any additional information relating to the center's recycling procedures. CSI LOWERS, REUSES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Usage different containers for trash and recyclable materials at your desk and central locations, Print double sided (conserves as much as 50%), Uses paperless payroll system to reduce paper checks to assist lessen the overall environmental footprint of our organization, Print only when needed, Proof reads files for mistakes prior to printing to prevent waste, Sends e-mail memos to conserve paper, Prevents printing emails, Examines any paper copy storage, change with a back- up disk drive for centralized storage, Utilizes e-mail instead of corresponding by post, Switches devices off totally at night and at weekends, Puts equipment on power save where possible, Purchases resilient devices, Has paper recycling stations next to copy machines and printers, Uses energy effective light bulbs (Typically they consume 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal blood circulation, Recycles tidy side of used paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Attempts to utilize paper for more than one function, Recycles incoming packaging and boxes for outgoing shipments, Gets rid of plastic drink cups from the water cooler and utilize reusable mugs, Fixes furniture where possible or donate it to charity, Shreds low-quality paper and use as packaging. RECYCLES: Recycles our dominant product (probably paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and beverage cans, tosses caps and lids in the garbage, Recycles toner and inkjet cartridges, Recycles office furnishings, Recycles batteries, Recycles our IT Hardware and smart phones.