From the beginning in 1989 CSI International, Inc. has always been a customer oriented and results driven organization. The motivator behind our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, includes employees at all levels, maintains continuous performance levels, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of guidelines that are relayed to all departments and levels of the organization to make sure that we continuously meet or exceed our client’s expectations. CSI’s upper management team has worked to organize its Safe Custodial Services strategy and operations around our customer’s needs, and to develop and sustain a way of life with high employee participation. Quality for CSI is a process of continuous improvement, not just an examination protocol. It means supervision and management must communicate a set directive of Safe Custodial Services every employee follows and trusts. To achieve this goal CSI has established the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to pay close attention to the quality process throughout all departments of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for measuring job performance, implementing training programs and identifying and exceeding our client’s expectations. With this in mind CSI has developed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our clients receive periodic quality reports via email or print copy. These analysis reports will provide a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Safe Custodial Services. Every facility has unique situations that require us to individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The end result is the achieving of service excellence for the client. CSI deploys many traditional validation tools to guarantee that we are consistently providing the Safe Custodial Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to delivering a clean and healthy working environment for all our employees and your building’s occupants. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which directed the use of green cleaning products by facility managers of more than 100,000 federally owned or operated buildings worldwide. Executive Order 13101 also clarified what green cleaning is for the first time, stating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the best use of goods that minimize indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Maintaining of a healthy workplace is the joint job of management and employees at all levels of the CSI company. Every employee is trained and held accountable to reach the goal of eliminating the exterior’s role on the local territory and to emphasize and practice environmentally safe, low impact cleaning chemicals and procedures. CSI comprehends that the principle of stewardship-- "the duty for managing, monitoring the quality or performing, state or condition of a commercial or institutional building"- is vital to the green cleansing perspective and important to the success of our green cleaning program. CSI is committed to follow a set of stewardship principles that have been established by leaders of the green cleansing motion. These concepts will help in our efforts to be great stewards of the structures we service, their residents, our staff members, and the total environment. Tidy for health very first and appearance second, Reduce human exposure to pollutants and cleaning products, Recognize cleansing as an environmental health benefit, Dedicate to occupational development of cleansing workers, Interact the worth of healthy buildings, Lessen chemical, particle and wetness residue when cleaning, Make sure worker and resident safety, Contain and minimize all pollutants going into the structure, Dispose of cleansing products in ecologically safe ways, Establish and document routine upkeep schedules.