From the beginning in 1989 CSI International, Inc. has been a client oriented and results demanding organization. The motivator behind our Quality Program is the establishment of a quality culture that focuses on customer’s needs, involves every level of employee, constantly measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of rules that are coordinated to all departments and levels of the company to insure that all employees continuously reach or surpass our customer’s needs. CSI’s upper management team has dedicated themselves to organize its Safe Custodial Services strategy and operations around our customer’s needs, and to develop and sustain a way of life with full employee involvement. Quality for CSI is a process of continued enhancement, not just an examination protocol. What that means is supervision and management must enforce a set directive of Safe Custodial Services everyone understands and believes in. To meet this challenge CSI has created the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to focus on the quality process throughout all aspects of our business. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for evaluating job performance, implementing training programs and acknowledging and surpassing our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our customers will get periodic quality reports via email or print copy. These inspection reports are capable of providing a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Safe Custodial Services. Every facility has unique situations that require us to customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The end result is the attainment of service excellence for the client. CSI uses several standard validation tools to ensure that we are consistently providing the Safe Custodial Services promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is devoted to delivering a clean and healthy working environment for every one of our staff and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton required the use of green cleaning products by building managers of more than 100,000 federally owned or operated buildings globally. The Order also established what green cleaning was for the first time, communicating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the most favorable use of products that minimize indoor pollution while reducing environmental pollution and favor renewable materials. Maintaining of a healthy environment is the shared task of supervisors and staff at all stages of the CSI company. Every employee is trained and held responsible to achieve the goal of minimizing the exterior’s impact on the local territory and to emphasize and practice environmentally safe, minimal impact cleaning chemicals and practices. CSI comprehends that the idea of stewardship-- "the obligation for handling, performing or supervising the quality, state or condition of an institutional or commercial building"- is vital to the green cleaning point of view and essential to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship principles that have been developed by leaders of the green cleansing movement. These principles will assist in our efforts to be excellent stewards of the structures we service, their residents, our workers, and the general environment. Tidy for health very first and look second, Reduce human direct exposure to contaminants and cleaning items, Recognize cleansing as an ecological health advantage, Dedicate to occupational advancement of cleansing personnel, Interact the worth of healthy buildings, Reduce chemical, particle and wetness residue when cleaning, Guarantee employee and occupant security, Contain and reduce all toxins getting in the building, Dispose of cleaning items in environmentally safe methods, Establish and document routine upkeep schedules.