From our inception in 1989 CSI International, Inc. has been a client oriented and results demanding company. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s demands, includes employees at all levels, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of guidelines that are coordinated to all facets of the company to insure that we consistently reach or surpass our customer’s requirements. CSI’s upper management team has committed to organize its Safe Custodial Services strategy and operations to be in line with our customer’s needs, and to develop and strengthen a way of life with high employee participation. Quality for CSI is a task of continued advancement, not just an examination protocol. It means supervision and management must enforce a set directive of Safe Custodial Services the line worker comprehends and has faith in. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training inorder to manage our QA Program and to focus on the quality process throughout all departments of our company. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for evaluating job performance, executing training programs and identifying and surpassing our customer’s expectations. With this in mind CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our clients receive periodic quality reports by email or hard copy. These update overview documents are able to provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Safe Custodial Services. Every building has different requirements that require us to customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The outcome is the achievement of service excellence for the client. CSI deploys several traditional validation tools to guarantee that we are continually providing the Safe Custodial Services promised with uncompromising quality. CSI takes an active function in recycling and waste reduction and will comply with its clients recycling procedures. We are responsible to establish, handle, and fully support the recognized Recycling Program of CSI and those of each of our customers as well as our workers. Our duties include: Corporate and Field Management, Website Managers and Supervisors: Stimulate the interest of our staff members in the importance of ecological and recycling practices, Encourage involvement and promote a positive mindset to recycling, Serve as an intermediary between CSI and our customers, Assist our clients with the execution of their recycling treatments, Comply with governmental policies worrying the reduction, reuse, recycling and healing of waste products. Company Employees: Take an active function by following the recycling procedures, Have a favorable mindset to waste decrease and recycling within your working area, Recommend or recommend methods of lowering waste. At our Customers' facility-- All CSI workers should follow the center's recycling program and the following steps: Use separate containers to collect recyclable documents, Gray brute with black liner is for gathering trash, Blue brute with clear liner is for collecting recycling paper, Usage separate containers to collect recyclable papers, Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Collect shredded paper in clear liners and put it in the recycling compactor or container for proprietary info, Do not get rid of disposable gloves in the garbage containers, Recycle all packaging materials for our cleansing products, Seek advice from your Supervisor or the Recycling Coordinator of the facility for any additional details relating to the center's recycling treatments. CSI LOWERS, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Use different containers for trash and recyclable products at your desk and main places, Print double sided (conserves as much as 50%), Utilizes paperless payroll system to relieve paper checks to assist decrease the overall ecological footprint of our organization, Print only when needed, Proof reads documents for mistakes prior to printing to avoid waste, Sends out email memos to conserve paper, Prevents printing emails, Examines any hard copy storage, change with a back- up disk drive for central storage, Uses email instead of corresponding by post, Changes equipment off entirely at night and at weekends, Puts equipment on power save where possible, Purchases long lasting equipment, Has paper recycling stations next to photocopiers and printers, Uses energy effective light bulbs (Usually they consume 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal blood circulation, Reuses clean side of used paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Tries to utilize paper for more than one purpose, Recycles inbound packaging and boxes for outbound deliveries, Eliminates plastic drink cups from the water cooler and use reusable mugs, Repairs furniture where possible or donate it to charity, Shreds low-quality paper and use as product packaging. RECYCLES: Recycles our dominant material (more than likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and drink cans, throws caps and covers in the trash, Recycles toner and inkjet cartridges, Recycles workplace furniture, Recycles batteries, Recycles our IT Hardware and cellphones.