From our inception in 1989 CSI International, Inc. has been a customer focused and quality guided organization. The motivator behind our Quality Program is the establishment of a quality culture that pays particular attention to customer’s expectations, includes every employee, constantly measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of guidelines that are relayed to all departments and levels of the organization to make sure that we consistently meet or surpass our client’s requirements. CSI’s senior management team has dedicated themselves to organize its Value Added Facility Services strategy and operations around our customer’s needs, and to develop and sustain a culture with full employee participation. Quality for CSI is a task of continued advancement, not just an inspection program. It means supervision and management must relay a standard of Value Added Facility Services everyone follows and trusts. To achieve this goal CSI has developed the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to pay close attention to the quality procedures throughout all segments of our business. This role communicates directly with the Chief Operating Officer and pays great attention to the implementation and adherence to our top levels for gauging job performance, executing training programs and acknowledging and exceeding our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our clients will get periodic quality reports by email or hard copy. These update overview reports are able to provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Value Added Facility Services. Every company has unique situations that demand we individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The result is the achieving of service excellence for the customer. CSI deploys multiple traditional validation tools to ensure that we are consistently delivering the Value Added Facility Services promised with the best quality. CSI's environmentally accountable products combined with our "green" initiatives are maintaining the environment'& #39; s health and yours. CSI Green uses just eco-responsible products, including low allergenic, non-toxic and naturally degradable cleaning agents, HEPA ® micro-filtered vacuum cleaners and microfiber cloths and mops. Cleaning "green" helps in reducing direct exposure to potentially hazardous chemicals that can endanger the health and safety of building residents, visitors and the cleaning personnels plus lowering the negative effect on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Increase Employee Productivity, Improve Morale, Reduce Sick days and Associated Health Care Expenses, Decrease Water and Air Contamination, Reduce Waste with Concentrated Cleansing Products, Reduce Plan Waste with Recyclable Product packaging. LEED is a product of the United States Green Building Council: It is related to USGBC and supports and advances the Council's objective, it is consistent with the governing principles, objectives objectives and procedures of the Council, and it constantly amasses input from USGBC membership and outdoors specialists whose participation represents a varied and broad coalition of building industry stakeholders. Management in Energy and Environmental Style-- LEED: Is the most extensive, reliable and well acknowledged accreditation requirement that identifies green structures by style, building and construction and operation from the rest of the market, is a design guideline to move building construction and operation toward sustainability, Is an integrated green building design training program. Usage of micro fiber mops and cleaning up clothing where appropriate, Encouraging clients to utilize only "Green Sealed" consumables products, Administer facility recycling programs, Set up and utilize washer and clothes dryer facilities to launder micro fiber mops and clothes where applicable, Distribution of our study cards to collect resident feedback so that we can examine and improve our processes and treatments, All order providing is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning electronically saving where facilities approval where possible. CSI can help you reach LEED Accreditation by executing the following green cleaning credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.