From the beginning in 1989 CSI International, Inc. has been a client oriented and quality demanding company. The main reason for our Quality Program is the establishment of a quality culture that focuses on customer’s expectations, includes employees at all levels, continuously measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of disciplines that are relayed to all departments and levels of the company to make sure that we consistently reach or exceed our client’s expectations. CSI’s senior management team has worked to organize its Value Added Facility Services strategy and operations around our customer’s requirements, and to create and sustain a way of life with full employee participation. Quality for CSI is a challenge of continued improvement, not just an inspection program. What that means is supervision and management must enforce a standard of Value Added Facility Services every employee follows and trusts. To achieve this goal CSI has established the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality process throughout all segments of our business. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the implementation and adherence to our top levels for evaluating job performance, implementing training programs and acknowledging and surpassing our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our clients will get periodic quality reports by email or hard copy. These update overview reports are able to provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Value Added Facility Services. Every building has unique situations that require us to customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees informed. The end result is the achievement of service excellence for the client. CSI utilizes many standard validation tools to ensure that we are consistently providing the Value Added Facility Services promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is dedicated to delivering a clean and healthy place of employment for all our staff and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton required the use of green cleaning products by building managers of more than 100,000 federally owned or operated facilities worldwide. Executive Order 13101 also clarified what green cleaning is for the first time, saying that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the best use of goods that diminish indoor pollution as well as reduce environmental pollution and favor renewable materials. Maintaining of a healthy environment is the shared responsibility of supervisors and staff at every stage of the CSI company. All staff is trained and held responsible to achieve the goal of eliminating the exterior’s impact on the local territory and to stress and exercise environmentally safe, minimal impact cleaning chemicals and practices. CSI comprehends that the principle of stewardship-- "the responsibility for managing, conducting or monitoring the quality, state or condition of an institutional or industrial structure"- is important to the green cleaning perspective and essential to the success of our green cleaning program. CSI is dedicated to follow a set of stewardship concepts that have been developed by pioneers of the green cleansing motion. These principles will help in our efforts to be excellent stewards of the structures we service, their occupants, our staff members, and the overall environment. Clean for health first and look second, Reduce human exposure to contaminants and cleansing items, Acknowledge cleaning as an ecological health benefit, Commit to occupational advancement of cleaning personnel, Communicate the worth of healthy buildings, Reduce wetness, particle and chemical residue when cleansing, Ensure worker and resident security, Contain and decrease all pollutants getting in the building, Dispose of cleansing products in environmentally safe methods, Develop and document regular upkeep schedules.