From our start in 1989 CSI International, Inc. has always been a client focused and results driven organization. The main reason for our Quality Program is the establishment of a quality culture that pays particular attention to customer’s demands, involves every level of employee, constantly measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of rules that are relayed to all facets of the company to insure that all employees continuously reach or exceed our customer’s needs. CSI’s upper management team has dedicated themselves to organize its Building Services strategy and operations around our customer’s needs, and to create and strengthen a culture with full employee participation. Quality for CSI is a challenge of continued enhancement, not just an examination protocol. What that means is supervision and management must enforce a set directive of Building Services the line worker follows and trusts. To reach this high mark CSI has developed the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality process throughout all segments of our company. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for measuring job performance, executing training programs and acknowledging and surpassing our client’s expectations. Thinking of these CSI has created the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our clients receive regular quality reports via email or print copy. These analysis documents will provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Building Services. Every facility has unique situations that require us to individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The outcome is the attainment of service excellence for the client. CSI utilizes multiple traditional validation tools to guarantee that we are continually delivering the Building Services promised with uncompromising quality. CSI's ecologically accountable products paired with our "green" efforts are maintaining the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible items, consisting of low allergenic, non-toxic and biodegradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning up "green" assists in minimizing direct exposure to potentially hazardous chemicals that can threaten the health and safety of structure residents, visitors and the cleaning staffs plus minimizing the unfavorable impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Increase Employee Productivity, Improve Spirits, Reduce Sick days and Associated Healthcare Expenses, Decrease Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Plan Waste with Recyclable Product packaging. LEED is an item of the U.S. Green Structure Council: It is identified with USGBC and supports and advances the Council's mission, it follows the governing concepts, goals objectives and processes of the Council, and it continuously amasses input from USGBC subscription and outdoors specialists whose involvement represents a varied and broad coalition of structure industry stakeholders. Management in Energy and Environmental Style-- LEED: Is the most comprehensive, authoritative and well recognized accreditation standard that identifies green buildings by design, building and operation from the remainder of the market, is a design guideline to move structure construction and operation toward sustainability, Is an integrated green structure style training program. Utilization of micro fiber mops and cleaning clothes where applicable, Encouraging clients to utilize only "Green Sealed" consumables products, Administer facility recycling programs, Install and use washer and dryer centers to wash micro fiber mops and clothing where suitable, Circulation of our survey cards to gather occupant feedback so that we can evaluate and improve our processes and treatments, All order providing is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning electronically saving where facilities approval where possible. CSI can assist you reach LEED Accreditation by executing the following green cleaning credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.