From the day our doors opened in 1989 CSI International, Inc. has been a client focused and results driven company. The primary purpose of our Quality Program is the establishment of a quality culture that pays particular attention to customer’s demands, includes employees at all levels, constantly measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of rules that are coordinated to all facets of the company to make sure that we continuously reach or surpass our customer’s expectations. CSI’s senior management team has worked to organize its Building Services strategy and operations to be in line with our customer’s needs, and to develop and sustain a way of life with high employee participation. Quality for CSI is a process of continuous advancement, not just an observation platform. What that means is supervision and management must relay a set directive of Building Services every employee comprehends and has faith in. To reach this high mark CSI has created the job of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to focus on the quality process throughout all segments of our company. The position reports directly to the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for gauging job performance, executing training programs and recognizing and exceeding our customer’s expectations. With this in mind CSI has developed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our clients will get periodic quality reports via email or print copy. These update overview reports will provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Building Services. Every facility has unique situations that require us to customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The end result is the achievement of service excellence for the customer. CSI deploys multiple traditional validation tools to guarantee that we are consistently providing the Building Services promised with uncompromising quality. The Green Seal Requirement for Commercial and Institutional Cleaning Providers GS-42, establishes ecological requirements for cleaning provider of commercial, public, and institutional buildings, consisting of in-house and external cleaning services, to develop a green cleaning program that safeguards human health and the environment. The basic takes a systems approach with cleansing. Guidance is attended to tools and items used for cleaning (what is utilized for cleaning) and consists of personnel training and planning (how cleansing is done). The requirement also consists of focus on environmental improvements that minimize toxicity, waste, and direct exposure to both structure occupants and custodial personnel. The requirement can function as a tool to help companies begin to act to enhance their cleaning service and is available for Green Seal accreditation. Advantages of G42: Relied on by Buyers, No Dispute of Interest, Demonstrate Leadership, Open Doors to New Company.