From our inception in 1989 CSI International, Inc. has always been a customer focused and results demanding organization. The primary purpose of our Quality Program is the instillment of quality that focuses on customer’s needs, includes every employee, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of disciplines that are relayed to all facets of the company to insure that we continuously reach or exceed our client’s needs. CSI’s senior management team has committed to organize its Business Building Maintenance strategy and operations around our customer’s requirements, and to develop and sustain a way of life with full employee participation. Quality for CSI is a challenge of continued advancement, not just an observation platform. It means supervision and management must enforce a standard of Business Building Maintenance the line worker understands and believes in. To meet this challenge CSI has developed the job of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality process throughout all aspects of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our top levels for evaluating job performance, executing training programs and recognizing and exceeding our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our clients will get regular quality reports via email or print copy. These update overview documents are able to provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Business Building Maintenance. Every facility has different requirements that demand we customize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The end result is the achieving of service excellence for the customer. CSI utilizes multiple standard validation tools to ensure that we are continually delivering the Business Building Maintenance promised with the best quality. The Green Seal Standard for Commercial and Institutional Cleaning Services GS-42, establishes ecological requirements for cleaning company of business, public, and institutional structures, consisting of in-house and external cleaning services, to create a green cleansing program that secures human health and the environment. The standard takes a systems approach with cleansing. Assistance is attended to tools and items utilized for cleansing (exactly what is used for cleansing) and consists of staff training and preparation (how cleansing is done). The standard also includes focus on environmental enhancements that lower toxicity, waste, and direct exposure to both building residents and custodial staff. The standard can function as a tool to assist business begin to do something about it to enhance their cleaning service and is readily available for Green Seal accreditation. Advantages of G42: Trusted by Purchasers, No Dispute of Interest, Demonstrate Management, Open Doors to New Service.