From the day our doors opened in 1989 CSI International, Inc. has been a client focused and quality driven company. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s needs, includes every employee, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management plan, and a set of disciplines that are coordinated to all facets of the organization to make sure that all employees consistently reach or surpass our customer’s requirements. CSI’s upper management team has dedicated themselves to organize its Business Building Maintenance strategy and operations around our customer’s needs, and to create and strengthen a culture with full employee involvement. Quality for CSI is a challenge of continuous advancement, not just an examination protocol. What that means is supervisors and management must communicate a set directive of Business Building Maintenance every employee follows and trusts. To meet this challenge CSI has established the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to directly oversee the quality process throughout all departments of our company. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our top levels for evaluating job performance, implementing training programs and identifying and exceeding our client’s expectations. With this in mind CSI has deployed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our clients will get regular quality reports via email or print copy. These analysis reports will provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Building Maintenance. Every building has unique situations that require us to individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The result is the achieving of service excellence for the customer. CSI deploys several standard validation tools to ensure that we are continually providing the Business Building Maintenance promised with the best quality. CSI takes an active role in recycling and waste decrease and will comply with its customers recycling treatments. We are accountable to establish, manage, and fully support the recognized Recycling Program of CSI and those of each of our customers as well as our employees. Our duties include: Corporate and Field Management, Site Managers and Supervisors: Promote the interest of our employees in the value of environmental and recycling practices, Encourage participation and foster a favorable attitude to recycling, Serve as a liaison in between CSI and our customers, Assist our clients with the execution of their recycling treatments, Adhere to governmental policies worrying the decrease, reuse, recycling and healing of waste items. Company Employees: Take an active role by following the recycling procedures, Have a positive mindset towards waste reduction and recycling within your working area, Advise or suggest methods of decreasing waste. At our Consumers' facility-- All CSI employees must follow the center's recycling program and the following steps: Use different containers to gather recyclable papers, Gray brute with black liner is for gathering garbage, Blue brute with clear liner is for collecting recycling paper, Use separate containers to gather recyclable papers, Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Gather shredded paper in clear liners and position it in the recycling compactor or container for exclusive info, Do not discard disposable gloves in the garbage containers, Recycle all packaging products for our cleaning items, Speak with your Supervisor or the Recycling Organizer of the facility for any extra info relating to the center's recycling treatments. CSI MINIMIZES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Use separate containers for garbage and recyclable materials at your desk and central areas, Print double sided (saves as much as 50%), Uses paperless payroll system to ease paper checks to assist lessen the total ecological footprint of our organization, Print only when necessary, Proof reads files for errors prior to printing to prevent waste, Sends email memos to save paper, Prevents printing emails, Examines any hard copy storage, replace with a back- up disk drive for centralized storage, Uses e-mail instead of corresponding by post, Changes devices off completely at night and at weekends, Puts devices on power save where possible, Purchases resilient devices, Has paper recycling stations beside photocopiers and printers, Uses energy effective light bulbs (On average they consume 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal circulation, Recycles tidy side of utilized paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to use paper for more than one function, Recycles inbound packaging and boxes for outgoing shipments, Removes plastic beverage cups from the water cooler and utilize recyclable mugs, Fixes furnishings where possible or donate it to charity, Shreds low-quality paper and usage as packaging. RECYCLES: Recycles our dominant material (most likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and drink cans, throws caps and covers in the trash, Recycles toner and inkjet cartridges, Recycles workplace furniture, Recycles batteries, Recycles our IT Hardware and smart phones.