From the day our doors opened in 1989 CSI International, Inc. has been a client oriented and quality guided company. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s expectations, includes every employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of rules that are coordinated to all facets of the organization to make sure that all employees consistently reach or surpass our customer’s expectations. CSI’s upper management team has dedicated themselves to organize its Business Facility Management strategy and operations around our customer’s needs, and to create and sustain a way of life with full employee participation. Quality for CSI is a challenge of continuous advancement, not just an examination protocol. What that means is supervisors and management must enforce a set directive of Business Facility Management everyone follows and trusts. To reach this high mark CSI has created the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to pay close attention to the quality procedures throughout all departments of our company. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for assessing job performance, implementing training programs and identifying and surpassing our client’s expectations. Thinking of these CSI has developed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our clients receive periodic quality reports by email or hard copy. These inspection documents are able to provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Facility Management. Every building has unique challenges that demand we individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The outcome is the achievement of service excellence for the customer. CSI deploys multiple traditional validation tools to guarantee that we are continually delivering the Business Facility Management promised with the best quality. CSI takes an active role in recycling and waste reduction and will comply with its clients recycling treatments. We are responsible to establish, manage, and completely support the recognized Recycling Program of CSI and those of each of our clients along with our employees. Our duties include: Corporate and Field Management, Website Supervisors and Supervisors: Stimulate the interest of our employees in the significance of ecological and recycling practices, Encourage involvement and foster a favorable mindset towards recycling, Serve as a liaison between CSI and our customers, Help our clients with the implementation of their recycling procedures, Adhere to governmental regulations concerning the decrease, reuse, recycling and healing of waste products. Company Employees: Take an active role by following the recycling treatments, Have a favorable mindset towards waste decrease and recycling within your working area, Advise or suggest methods of reducing waste. At our Consumers' facility-- All CSI employees must follow the facility's recycling program and the following steps: Usage separate containers to gather recyclable documents, Gray brute with black liner is for collecting garbage, Blue brute with clear liner is for collecting recycling paper, Use separate containers to gather recyclable documents, Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Gather shredded paper in clear liners and place it in the recycling compactor or container for exclusive information, Do not discard disposable gloves in the trash containers, Recycle all packaging products for our cleansing items, Seek advice from your Supervisor or the Recycling Planner of the facility for any additional details relating to the facility's recycling procedures. CSI LOWERS, REUSES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Use separate containers for trash and recyclable materials at your desk and main locations, Print double sided (conserves as much as 50%), Uses paperless payroll system to ease paper checks to help lessen the general ecological footprint of our organization, Print just when needed, Evidence reads documents for mistakes prior to printing to prevent waste, Sends e-mail memos to save paper, Avoids printing emails, Examines any paper copy storage, replace with a back- up hard disk drive for centralized storage, Uses email rather of corresponding by post, Changes equipment off completely in the evening and at weekends, Puts devices on power save where possible, Purchases resilient equipment, Has paper recycling stations next to photocopiers and printers, Utilizes energy efficient light bulbs (On average they take in 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal flow, Reuses clean side of used paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Tries to use paper for more than one purpose, Recycles inbound packaging and boxes for outgoing deliveries, Gets rid of plastic beverage cups from the water cooler and use multiple-use mugs, Fixes furniture where possible or contribute it to charity, Shreds low-quality paper and usage as product packaging. RECYCLES: Recycles our dominant product (more than likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and beverage cans, tosses caps and covers in the trash, Recycles toner and inkjet cartridges, Recycles office furnishings, Recycles batteries, Recycles our IT Hardware and cellphones.