From the day our doors opened in 1989 CSI International, Inc. has always been a client oriented and results driven organization. The motivator behind our Quality Program is the instillment of quality that pays particular attention to customer’s needs, includes every employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of rules that are coordinated to all facets of the company to make sure that all employees consistently reach or surpass our customer’s expectations. CSI’s senior management team has committed to organize its Business Facility Management strategy and operations to be in line with our customer’s needs, and to create and strengthen a culture with full employee involvement. Quality for CSI is a process of continuous advancement, not just an examination protocol. It means supervisors and management must relay a standard of Business Facility Management every employee comprehends and has faith in. To reach this high mark CSI has established the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality procedures throughout all segments of our business. This role communicates directly with the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for gauging job performance, implementing training programs and acknowledging and exceeding our customer’s expectations. With these things in mind CSI has developed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our customers receive regular quality reports via email or print copy. These inspection documents are capable of providing a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Facility Management. Every building has unique situations that require us to individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The outcome is the achievement of service excellence for the client. CSI uses many standard validation tools to ensure that we are continually delivering the Business Facility Management promised with the best quality. CSI's environmentally accountable items combined with our "green" efforts are maintaining the environment'& #39; s health and yours. CSI Green uses only eco-responsible products, consisting of low allergenic, non-toxic and eco-friendly cleaner, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning "green" helps in lowering direct exposure to possibly hazardous chemicals that can threaten the health and safety of building occupants, visitors and the cleaning personnels plus reducing the negative impact on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Occupants, Increase Worker Productivity, Improve Morale, Reduce Sick days and Associated Healthcare Expenses, Minimize Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Bundle Waste with Recyclable Product packaging. LEED is a product of the U.S. Green Building Council: It is identified with USGBC and supports and advances the Council's mission, it is consistent with the governing principles, goals objectives and processes of the Council, and it continually amasses input from USGBC subscription and outside professionals whose involvement represents a diverse and broad union of structure industry stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most substantial, authoritative and well acknowledged accreditation requirement that distinguishes green structures by style, building and operation from the remainder of the market, is a style standard to move building construction and operation towards sustainability, Is an integrated green building design training program. Usage of micro fiber mops and cleaning clothes where relevant, Motivating customers to use just "Green Sealed" consumables products, Administer facility recycling programs, Install and make use of washer and dryer centers to wash micro fiber mops and clothing where relevant, Distribution of our survey cards to gather resident feedback so that we can assess and improve our processes and treatments, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleansing digitally conserving where facilities approval where possible. CSI can assist you reach LEED Accreditation by carrying out the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.