From our start in 1989 CSI International, Inc. has always been a customer oriented and results guided organization. The primary purpose of our Quality Program is the establishment of a quality culture that pays particular attention to customer’s expectations, includes every employee, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of disciplines that are relayed to all facets of the organization to insure that we consistently meet or surpass our client’s requirements. CSI’s upper management team has committed to organize its Business Facility Management strategy and operations to be in line with our customer’s needs, and to develop and sustain a way of life with full employee involvement. Quality for CSI is a challenge of continuous enhancement, not just an examination protocol. It means supervisors and management must communicate a standard of Business Facility Management every employee follows and trusts. To meet this challenge CSI has established the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to directly oversee the quality procedures throughout all segments of our company. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for assessing job performance, executing training programs and acknowledging and exceeding our customer’s expectations. With this in mind CSI has created the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our customers receive regular quality reports via email or print copy. These update overview reports are capable of providing a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Business Facility Management. Every facility has unique situations that require us to individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The result is the achieving of service excellence for the client. CSI deploys several standard validation tools to guarantee that we are continually delivering the Business Facility Management promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is devoted to providing a clean and healthy place of employment for all our employees and yours. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which required the building managers of more than 100,000 federally owned or operated facilities worldwide to start using green cleaning products. The Order also clarified what green cleaning is for the first time, communicating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the best use of goods that minimize indoor pollution as well as reduce environmental pollution and favor renewable materials. Maintaining of a healthy workplace is the shared task of supervisors and staff at every stage of the CSI organization. All employees are trained and held accountable to achieve the goal of reducing the exterior’s impact on the local environment and to emphasize and exercise environmentally safe, minimal impact cleaning chemicals and procedures. CSI understands that the concept of stewardship-- "the obligation for handling, supervising the quality or conducting, state or condition of a commercial or institutional structure"- is important to the green cleansing point of view and essential to the success of our green cleansing program. CSI is committed to follow a set of stewardship concepts that have actually been developed by leaders of the green cleaning movement. These concepts will help in our efforts to be great stewards of the structures we service, their occupants, our workers, and the overall environment. Clean for health very first and look 2nd, Lessen human exposure to contaminants and cleaning items, Acknowledge cleaning as an environmental health advantage, Dedicate to occupational advancement of cleansing workers, Communicate the worth of healthy structures, Decrease chemical, particle and wetness residue when cleaning, Make sure worker and occupant safety, Contain and reduce all toxins entering the building, Dispose of cleaning items in environmentally safe methods, Develop and record regular maintenance schedules.