From the day our doors opened in 1989 CSI International, Inc. has always been a customer focused and results demanding organization. The motivator behind our Quality Program is the creation of a quality craft that pays particular attention to customer’s expectations, includes employees at all levels, constantly measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of disciplines that are relayed to all facets of the company to make sure that all employees consistently meet or exceed our customer’s expectations. CSI’s upper management team has committed to organize its Corporate Janitorial Services strategy and operations around our customer’s requirements, and to create and sustain a way of life with high employee involvement. Quality for CSI is a challenge of continuous improvement, not just an examination protocol. It means supervisors and management must communicate a set directive of Corporate Janitorial Services every employee follows and trusts. To achieve this goal CSI has created the position of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality procedures throughout all segments of our company. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for measuring job performance, executing training programs and acknowledging and exceeding our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our clients will get regular quality reports by email or hard copy. These update overview reports are able to provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Corporate Janitorial Services. Every company has unique situations that require us to customize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The end result is the achievement of service excellence for the client. CSI utilizes many traditional validation tools to ensure that we are continually delivering the Corporate Janitorial Services promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to delivering a clean and healthy workplace for all our employees and your building’s tenants. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton required the use of green cleaning products by facility managers of more than 100,000 federally owned or operated facilities worldwide. Executive Order 13101 also defined green cleaning for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the most favorable use of goods that reduce indoor pollution while reducing environmental pollution and favor sustainable materials. Maintaining of a healthy workplace is the joint responsibility of management and staff at every level of the CSI company. Every employee is trained and held accountable to achieve the goal of eliminating the exterior’s impact on the local territory and to emphasize and exercise environmentally safe, low impact cleaning chemicals and procedures. CSI understands that the concept of stewardship-- "the responsibility for handling, performing or monitoring the quality, state or condition of an institutional or business building"- is vital to the green cleansing viewpoint and essential to the success of our green cleaning program. CSI is dedicated to follow a set of stewardship concepts that have been developed by pioneers of the green cleansing motion. These principles will help in our efforts to be excellent stewards of the buildings we service, their occupants, our employees, and the overall environment. Tidy for health first and appearance second, Minimize human exposure to contaminants and cleaning products, Acknowledge cleansing as an ecological health advantage, Dedicate to occupational advancement of cleaning personnel, Interact the value of healthy buildings, Reduce chemical, wetness and particle residue when cleansing, Make sure worker and occupant security, Contain and lower all pollutants going into the structure, Dispose of cleaning products in environmentally safe methods, Develop and document routine upkeep schedules.