From our inception in 1989 CSI International, Inc. has always been a customer oriented and results guided company. The main reason for our Quality Program is the instillment of quality that pays particular attention to customer’s expectations, includes every employee, continuously measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of disciplines that are relayed to all facets of the organization to make sure that all employees consistently reach or exceed our client’s expectations. CSI’s senior management team has worked to organize its Corporate Janitorial Services strategy and operations around our customer’s requirements, and to create and strengthen a culture with full employee participation. Quality for CSI is a task of continuous advancement, not just an observation platform. It means supervisors and management must relay a set directive of Corporate Janitorial Services the line worker understands and believes in. To achieve this goal CSI has created the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to pay close attention to the quality procedures throughout all segments of our business. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for evaluating job performance, executing training programs and acknowledging and surpassing our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our customers receive periodic quality reports via email or print copy. These analysis documents are able to provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Corporate Janitorial Services. Every company has unique situations that require us to individualize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees informed. The result is the attainment of service excellence for the customer. CSI deploys several traditional validation tools to ensure that we are consistently delivering the Corporate Janitorial Services promised with the best quality. CSI's environmentally accountable products paired with our "green" efforts are preserving the environment'& #39; s health and yours. CSI Green uses just eco-responsible items, including low allergenic, non-toxic and naturally degradable cleaner, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning "green" helps in minimizing exposure to possibly harmful chemicals that can endanger the health and wellness of structure occupants, visitors and the cleansing staffs plus reducing the unfavorable effect on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Boost Worker Performance, Improve Spirits, Reduce Sick days and Associated Healthcare Expenses, Decrease Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Package Waste with Recyclable Packaging. LEED is an item of the United States Green Structure Council: It is related to USGBC and supports and advances the Council's mission, it is consistent with the governing concepts, objectives goals and processes of the Council, and it constantly garners input from USGBC membership and outdoors specialists whose involvement represents a diverse and broad coalition of building industry stakeholders. Management in Energy and Environmental Style-- LEED: Is the most substantial, reliable and well acknowledged accreditation standard that differentiates green structures by design, construction and operation from the rest of the market, is a style standard to move structure construction and operation towards sustainability, Is an integrated green building style training program. Usage of micro fiber mops and cleaning clothes where suitable, Encouraging customers to utilize only "Green Sealed" consumables products, Administer facility recycling programs, Install and utilize washer and clothes dryer facilities to launder micro fiber mops and clothes where relevant, Distribution of our study cards to collect occupant feedback so that we can examine and improve our procedures and treatments, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning electronically conserving where facilities approval where possible. CSI can help you reach LEED Accreditation by executing the following green cleaning credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.