From the day our doors opened in 1989 CSI International, Inc. has been a client focused and quality demanding organization. The motivator behind our Quality Program is the establishment of a quality culture that focuses on customer’s demands, involves every level of employee, constantly measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of disciplines that are coordinated to all departments and levels of the organization to insure that we consistently meet or exceed our client’s needs. CSI’s upper management team has worked to organize its Environmental Services strategy and operations around our customer’s requirements, and to create and strengthen a way of life with high employee involvement. Quality for CSI is a task of continuous enhancement, not just an inspection program. What that means is supervision and management must relay a set directive of Environmental Services the line worker understands and believes in. To achieve this goal CSI has created the position of Director of Corporate Quality and Training inorder to manage our QA Program and to focus on the quality procedures throughout all aspects of our company. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for evaluating job performance, executing training programs and acknowledging and surpassing our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our customers will get periodic quality reports by email or hard copy. These update overview reports are able to provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Environmental Services. Every facility has unique situations that demand we customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The outcome is the achieving of service excellence for the customer. CSI utilizes many traditional validation tools to ensure that we are continually delivering the Environmental Services promised with uncompromising quality. CSI's environmentally accountable items coupled with our "green" efforts are protecting the environment'& #39; s health and yours. CSI Green uses only eco-responsible items, consisting of low allergenic, non-toxic and eco-friendly cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber fabrics and mops. Cleaning up "green" assists in lowering exposure to possibly harmful chemicals that can endanger the health and wellness of building occupants, visitors and the cleaning personnels plus reducing the unfavorable effect on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Boost Employee Efficiency, Improve Spirits, Reduce Sick days and Associated Healthcare Costs, Reduce Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Package Waste with Recyclable Packaging. LEED is an item of the United States Green Structure Council: It is related to USGBC and supports and advances the Council's objective, it follows the governing concepts, objectives objectives and processes of the Council, and it continually garners input from USGBC subscription and outdoors specialists whose participation represents a diverse and broad coalition of structure market stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most substantial, reliable and well acknowledged accreditation standard that differentiates green structures by style, building and construction and operation from the rest of the market, is a style standard to move structure construction and operation toward sustainability, Is an integrated green building style training program. Utilization of micro fiber mops and cleaning clothes where applicable, Encouraging customers to utilize just "Green Sealed" consumables items, Administer facility recycling programs, Set up and utilize washer and dryer facilities to launder micro fiber mops and clothes where suitable, Distribution of our study cards to gather resident feedback so that we can examine and enhance our processes and procedures, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleansing electronically saving where facilities approval where possible. CSI can assist you reach LEED Certification by implementing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.