From our start in 1989 CSI International, Inc. has always been a client oriented and quality guided company. The primary purpose of our Quality Program is the instillment of quality that pays particular attention to customer’s needs, includes every employee, continuously measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management process, and a set of rules that are relayed to all departments and levels of the company to insure that all employees consistently meet or exceed our customer’s requirements. CSI’s upper management team has worked to organize its Facility Operations strategy and operations to be in line with our customer’s needs, and to create and sustain a culture with high employee participation. Quality for CSI is a process of continuous enhancement, not just an examination protocol. What that means is supervision and management must communicate a set directive of Facility Operations everyone follows and trusts. To achieve this goal CSI has created the position of Director of Corporate Quality and Training inorder to manage our QA Program and to pay close attention to the quality process throughout all aspects of our business. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for measuring job performance, executing training programs and acknowledging and exceeding our client’s expectations. With these things in mind CSI has deployed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our clients will get periodic quality reports via email or print copy. These analysis reports will provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Facility Operations. Every facility has different requirements that demand we individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The outcome is the achieving of service excellence for the client. CSI utilizes several traditional validation tools to ensure that we are continually providing the Facility Operations promised with the best quality. CSI takes an active role in recycling and waste decrease and will abide by its clients recycling treatments. We are responsible to establish, manage, and completely support the established Recycling Program of CSI and those of each of our clients as well as our staff members. Our duties include: Corporate and Field Management, Website Managers and Supervisors: Promote the interest of our staff members in the value of environmental and recycling practices, Motivate involvement and cultivate a favorable mindset towards recycling, Function as a liaison between CSI and our clients, Assist our clients with the execution of their recycling procedures, Adhere to governmental policies worrying the decrease, reuse, recycling and recovery of waste items. Business Employees: Take an active role by following the recycling treatments, Have a favorable attitude towards waste decrease and recycling within your workspace, Recommend or recommend methods of minimizing waste. At our Customers' facility-- All CSI workers should follow the facility's recycling program and the following steps: Usage separate containers to collect recyclable documents, Gray brute with black liner is for collecting trash, Blue brute with clear liner is for gathering recycling paper, Usage separate containers to gather recyclable documents, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Gather shredded paper in clear liners and place it in the recycling compactor or container for exclusive info, Do not discard disposable gloves in the trash containers, Recycle all packaging products for our cleaning items, Consult with your Supervisor or the Recycling Coordinator of the center for any extra info relating to the facility's recycling treatments. CSI REDUCES, REUSES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Usage separate containers for garbage and recyclable products at your desk and main places, Print double sided (conserves approximately 50%), Uses paperless payroll system to reduce paper checks to help decrease the general environmental footprint of our company, Print just when required, Proof checks out documents for mistakes prior to printing to prevent waste, Sends email memos to conserve paper, Avoids printing e-mails, Examines any paper copy storage, replace with a back- up hard drive for central storage, Utilizes email instead of corresponding by post, Switches devices off completely in the evening and at weekends, Puts equipment on power save where possible, Purchases long lasting equipment, Has paper recycling stations beside copy machines and printers, Utilizes energy efficient light bulbs (On average they consume 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal circulation, Reuses clean side of used paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Attempts to utilize paper for more than one function, Reuses inbound product packaging and boxes for outgoing shipments, Removes plastic beverage cups from the water cooler and use reusable mugs, Repairs furniture where possible or donate it to charity, Shreds low-quality paper and usage as product packaging. RECYCLES: Recycles our dominant material (more than likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and drink cans, tosses caps and covers in the trash, Recycles toner and inkjet cartridges, Recycles office furnishings, Recycles batteries, Recycles our IT Hardware and mobile phones.