From our inception in 1989 CSI International, Inc. has always been a client oriented and quality guided company. The motivator behind our Quality Program is the instillment of quality that focuses on customer’s expectations, includes employees at all levels, maintains continuous performance levels, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of rules that are relayed to all departments and levels of the organization to insure that we consistently meet or surpass our customer’s needs. CSI’s upper management team has worked to organize its Janitorial Services strategy and operations around our customer’s needs, and to create and strengthen a culture with full employee involvement. Quality for CSI is a task of continued advancement, not just an examination protocol. What that means is supervisors and management must enforce a set directive of Janitorial Services the line worker comprehends and has faith in. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to directly oversee the quality procedures throughout all departments of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for gauging job performance, executing training programs and acknowledging and exceeding our customer’s expectations. With this in mind CSI has deployed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our customers will get regular quality reports via email or print copy. These analysis documents will provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Janitorial Services. Every company has unique challenges that require us to individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees informed. The end result is the achievement of service excellence for the customer. CSI uses many traditional validation tools to guarantee that we are continually providing the Janitorial Services promised with uncompromising quality. CSI takes an active function in recycling and waste decrease and will comply with its customers recycling treatments. We are accountable to establish, manage, and fully support the recognized Recycling Program of CSI and those of each of our customers as well as our employees. Our obligations include: Corporate and Field Management, Site Supervisors and Supervisors: Promote the interest of our staff members in the importance of ecological and recycling practices, Encourage participation and foster a favorable attitude to recycling, Function as an intermediary in between CSI and our customers, Assist our customers with the execution of their recycling procedures, Comply with governmental regulations worrying the decrease, reuse, recycling and healing of waste items. Company Employees: Take an active role by following the recycling procedures, Have a positive mindset towards waste reduction and recycling within your working area, Recommend or suggest ways of reducing waste. At our Customers' facility-- All CSI workers need to follow the center's recycling program and the following steps: Use separate containers to collect recyclable documents, Gray brute with black liner is for gathering garbage, Blue brute with clear liner is for gathering recycling paper, Use separate containers to collect recyclable documents, Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Collect shredded paper in clear liners and place it in the recycling compactor or container for exclusive information, Do not get rid of non reusable gloves in the garbage containers, Recycle all packing materials for our cleansing items, Seek advice from your Supervisor or the Recycling Organizer of the center for any additional info concerning the facility's recycling treatments. CSI LOWERS, REUSES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Use separate containers for trash and recyclable materials at your desk and central locations, Print double sided (saves as much as 50%), Uses paperless payroll system to relieve paper checks to help reduce the total environmental footprint of our organization, Print only when required, Evidence checks out documents for errors prior to printing to avoid waste, Sends out e-mail memos to save paper, Prevents printing emails, Reviews any hard copy storage, change with a back- up hard disk for centralized storage, Utilizes email rather of corresponding by post, Switches devices off entirely in the evening and at weekends, Puts equipment on power save where possible, Purchases long lasting devices, Has paper recycling stations next to photocopiers and printers, Uses energy efficient light bulbs (Usually they consume 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal blood circulation, Reuses tidy side of used paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to use paper for more than one purpose, Recycles incoming product packaging and boxes for outbound deliveries, Eliminates plastic beverage cups from the water cooler and utilize recyclable mugs, Repairs furnishings where possible or donate it to charity, Shreds low-quality paper and use as product packaging. RECYCLES: Recycles our dominant product (more than likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and beverage cans, throws caps and lids in the garbage, Recycles toner and inkjet cartridges, Recycles workplace furniture, Recycles batteries, Recycles our IT Hardware and smart phones.