From our start in 1989 CSI International, Inc. has always been a client oriented and quality demanding company. The primary purpose of our Quality Program is the instillment of quality that focuses on customer’s expectations, includes employees at all levels, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of rules that are relayed to all facets of the company to insure that we consistently reach or exceed our client’s needs. CSI’s upper management team has worked to organize its Janitorial Services strategy and operations to be in line with our customer’s needs, and to create and sustain a way of life with full employee involvement. Quality for CSI is a challenge of continuous advancement, not just an examination protocol. What that means is supervisors and management must communicate a standard of Janitorial Services everyone understands and believes in. To reach this high mark CSI has established the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to directly oversee the quality procedures throughout all segments of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for gauging job performance, implementing training programs and recognizing and surpassing our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our customers receive regular quality reports via email or print copy. These inspection documents are able to provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Janitorial Services. Every building has different requirements that demand we customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The result is the achievement of service excellence for the customer. CSI utilizes many traditional validation tools to ensure that we are continually providing the Janitorial Services promised with uncompromising quality. The Green Seal Requirement for Commercial and Institutional Cleansing Solutions GS-42, develops ecological requirements for cleaning up provider of commercial, public, and institutional buildings, including in-house and external cleaning services, to produce a green cleansing program that protects human health and the environment. The basic takes a systems approach with cleaning. Assistance is provided for tools and items used for cleaning (what is used for cleaning) and includes personnel training and planning (how cleaning is done). The standard also includes emphasis on environmental enhancements that decrease toxicity, waste, and direct exposure to both building residents and custodial personnel. The requirement can work as a tool to assist business begin to act to enhance their cleaning service and is readily available for Green Seal accreditation. Benefits of G42: Relied on by Buyers, No Dispute of Interest, Show Management, Open Doors to New Service.