From our inception in 1989 CSI International, Inc. has always been a customer oriented and quality driven company. The main reason for our Quality Program is the establishment of a quality culture that pays particular attention to customer’s expectations, involves every level of employee, constantly measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management plan, and a set of disciplines that are relayed to all departments and levels of the organization to insure that we consistently meet or exceed our client’s expectations. CSI’s senior management team has committed to organize its Night Custodial Services strategy and operations to be in line with our customer’s needs, and to create and sustain a culture with high employee involvement. Quality for CSI is a process of continuous advancement, not just an observation platform. It means supervision and management must communicate a standard of Night Custodial Services the line worker comprehends and has faith in. To reach this high mark CSI has created the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to directly oversee the quality process throughout all segments of our company. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for gauging job performance, executing training programs and acknowledging and exceeding our client’s expectations. With this in mind CSI has deployed the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our customers. Our customers will get regular quality reports via email or print copy. These update overview reports will provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Night Custodial Services. Every company has unique situations that demand we individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees informed. The end result is the achieving of service excellence for the customer. CSI deploys many traditional validation tools to guarantee that we are continually delivering the Night Custodial Services promised with uncompromising quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is dedicated to providing a clean and healthy workplace for every one of our staff and yours. Presidential Executive Order 13101, delivered in 1992, by former President Bill Clinton directed the facility managers of more than 100,000 federally owned or operated buildings worldwide to start the use of green cleaning products. Executive Order 13101 also defined green cleaning for the first time, saying that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the best use of products that minimize indoor pollution simultaneously reducing environmental pollution and favor sustainable materials. Maintenance of a healthy environment is the joint task of management and employees at all levels of the CSI organization. All employees are trained and held accountable to achieve the goal of eliminating the exterior’s role on the local environment and to highlight and execute environmentally safe, minimal impact cleaning chemicals and practices. CSI comprehends that the idea of stewardship-- "the responsibility for handling, monitoring the quality or carrying out, state or condition of an institutional or business structure"- is essential to the green cleansing point of view and integral to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship principles that have been developed by leaders of the green cleaning movement. These concepts will help in our efforts to be great stewards of the buildings we service, their residents, our employees, and the general environment. Tidy for health very first and appearance 2nd, Reduce human direct exposure to contaminants and cleansing products, Acknowledge cleaning as an ecological health advantage, Devote to occupational development of cleansing workers, Communicate the worth of healthy buildings, Minimize chemical, moisture and particle residue when cleansing, Ensure worker and occupant security, Contain and minimize all contaminants going into the building, Dispose of cleaning items in ecologically safe methods, Develop and record regular maintenance schedules.