From the beginning in 1989 CSI International, Inc. has always been a customer oriented and quality demanding organization. The primary purpose of our Quality Program is the establishment of a quality culture that pays particular attention to customer’s needs, includes every employee, continuously measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management plan, and a set of disciplines that are relayed to all departments and levels of the company to insure that we consistently meet or surpass our customer’s requirements. CSI’s upper management team has committed to organize its Property Management strategy and operations around our customer’s needs, and to develop and sustain a culture with high employee involvement. Quality for CSI is a task of continued improvement, not just an examination protocol. It means supervision and management must relay a standard of Property Management everyone understands and believes in. To meet this challenge CSI has established the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to directly oversee the quality process throughout all departments of our business. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for measuring job performance, implementing training programs and identifying and exceeding our client’s expectations. With this in mind CSI has developed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our customers will get regular quality reports via email or print copy. These inspection reports are able to provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Property Management. Every company has unique challenges that require us to individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The outcome is the achieving of service excellence for the customer. CSI uses several traditional validation tools to ensure that we are consistently providing the Property Management promised with uncompromising quality. CSI's environmentally accountable items combined with our "green" initiatives are protecting the environment'& #39; s health and yours. CSI Green uses just eco-responsible items, including low allergenic, non-toxic and eco-friendly cleaner, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning up "green" helps in reducing exposure to potentially hazardous chemicals that can endanger the health and wellness of building occupants, visitors and the cleaning personnels plus minimizing the negative effect on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Boost Employee Performance, Improve Morale, Reduce Sick days and Associated Healthcare Costs, Decrease Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Plan Waste with Recyclable Product packaging. LEED is a product of the United States Green Structure Council: It is identified with USGBC and supports and advances the Council's objective, it follows the governing concepts, goals objectives and processes of the Council, and it constantly gathers input from USGBC subscription and outdoors professionals whose involvement represents a diverse and broad coalition of structure industry stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most substantial, reliable and well acknowledged certification standard that differentiates green buildings by design, building and construction and operation from the remainder of the market, is a design standard to move structure construction and operation towards sustainability, Is an integrated green structure style training program. Utilization of micro fiber mops and cleaning clothing where applicable, Motivating customers to utilize just "Green Sealed" consumables items, Administer center recycling programs, Set up and make use of washer and dryer centers to wash micro fiber mops and clothes where suitable, Circulation of our study cards to gather occupant feedback so that we can evaluate and enhance our processes and procedures, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning digitally conserving where centers approval where possible. CSI can assist you reach LEED Accreditation by executing the following green cleansing credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.