From the day our doors opened in 1989 CSI International, Inc. has always been a customer focused and results driven company. The motivator behind our Quality Program is the creation of a quality craft that pays particular attention to customer’s expectations, includes employees at all levels, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of guidelines that are coordinated to all departments and levels of the organization to insure that all employees continuously meet or surpass our client’s expectations. CSI’s senior management team has committed to organize its Property Management strategy and operations to be in line with our customer’s requirements, and to create and sustain a culture with full employee involvement. Quality for CSI is a challenge of continuous enhancement, not just an examination protocol. It means supervision and management must enforce a standard of Property Management every employee understands and believes in. To reach this high mark CSI has developed the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality procedures throughout all aspects of our company. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for evaluating job performance, implementing training programs and identifying and surpassing our customer’s expectations. With these things in mind CSI has developed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our customers receive regular quality reports via email or print copy. These analysis documents are able to provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Property Management. Every building has different requirements that demand we customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The outcome is the achievement of service excellence for the customer. CSI utilizes multiple traditional validation tools to ensure that we are continually delivering the Property Management promised with uncompromising quality. CSI's ecologically accountable products combined with our "green" initiatives are maintaining the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible products, consisting of low allergenic, non-toxic and eco-friendly cleaner, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning up "green" helps in reducing exposure to possibly hazardous chemicals that can threaten the health and safety of structure residents, visitors and the cleansing staffs plus lowering the negative impact on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Occupants, Boost Worker Productivity, Improve Morale, Reduce Sick days and Associated Healthcare Expenses, Reduce Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Package Waste with Recyclable Packaging. LEED is an item of the United States Green Structure Council: It is identified with USGBC and supports and advances the Council's mission, it is consistent with the governing principles, objectives goals and processes of the Council, and it continually gathers input from USGBC membership and outdoors experts whose involvement represents a diverse and broad coalition of structure market stakeholders. Management in Energy and Environmental Design-- LEED: Is the most extensive, authoritative and well acknowledged certification requirement that differentiates green structures by design, building and operation from the rest of the market, is a style guideline to move building construction and operation towards sustainability, Is an integrated green structure design training program. Usage of micro fiber mops and cleaning up clothing where suitable, Motivating clients to utilize just "Green Sealed" consumables items, Administer facility recycling programs, Set up and make use of washer and dryer facilities to launder micro fiber mops and clothing where suitable, Distribution of our study cards to gather occupant feedback so that we can examine and improve our procedures and procedures, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning electronically conserving where facilities approval where possible. CSI can help you reach LEED Accreditation by carrying out the following green cleansing credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.