From our start in 1989 CSI International, Inc. has been a client focused and results driven organization. The primary purpose of our Quality Program is the establishment of a quality culture that pays particular attention to customer’s demands, involves every level of employee, constantly measures performance, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management plan, and a set of rules that are coordinated to all departments and levels of the organization to insure that all employees consistently reach or surpass our client’s requirements. CSI’s senior management team has committed to organize its Safe Facility Services strategy and operations to be in line with our customer’s requirements, and to create and sustain a way of life with high employee participation. Quality for CSI is a process of continued advancement, not just an examination protocol. What that means is supervisors and management must communicate a set directive of Safe Facility Services everyone follows and trusts. To reach this high mark CSI has created the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to directly oversee the quality procedures throughout all aspects of our company. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for evaluating job performance, executing training programs and acknowledging and surpassing our client’s expectations. With this in mind CSI has developed the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our clients. Our customers will get periodic quality reports via email or print copy. These inspection documents will provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Safe Facility Services. Every company has unique challenges that demand we customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The result is the attainment of service excellence for the customer. CSI deploys several standard validation tools to guarantee that we are continually delivering the Safe Facility Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to providing a clean and healthy working environment for every one of our employees and your building’s occupants. Presidential Executive Order 13101, delivered in 1992, by former President Bill Clinton required the building managers of more than 100,000 federally owned or operated buildings globally to begin using green cleaning products. Executive Order 13101 also established what green cleaning was for the first time, saying that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the best use of goods that diminish indoor pollution while reducing environmental pollution and favor sustainable materials. Maintenance of a healthy workplace is the shared job of supervisors and staff at all levels of the CSI company. All staff is trained and held responsible to achieve the goal of minimizing the exterior’s impact on the local environment and to highlight and exercise environmentally safe, minimal impact cleaning chemicals and practices. CSI comprehends that the principle of stewardship-- "the obligation for managing, supervising the quality or performing, state or condition of an institutional or commercial structure"- is necessary to the green cleansing perspective and integral to the success of our green cleaning program. CSI is devoted to follow a set of stewardship concepts that have been developed by pioneers of the green cleansing motion. These concepts will help in our efforts to be good stewards of the buildings we service, their residents, our staff members, and the total environment. Clean for health first and look second, Lessen human exposure to pollutants and cleansing items, Recognize cleansing as an ecological health advantage, Commit to occupational advancement of cleaning personnel, Communicate the worth of healthy buildings, Decrease particle, moisture and chemical residue when cleaning, Make sure worker and occupant security, Contain and lower all contaminants getting in the structure, Dispose of cleansing items in environmentally safe methods, Establish and document regular upkeep schedules.