From our start in 1989 CSI International, Inc. has always been a client focused and quality guided company. The primary purpose of our Quality Program is the instillment of quality that pays particular attention to customer’s expectations, includes employees at all levels, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a base, a management plan, and a set of disciplines that are coordinated to all facets of the company to insure that we consistently meet or surpass our client’s expectations. CSI’s upper management team has worked to organize its Value Added Services strategy and operations to be in line with our customer’s requirements, and to create and sustain a way of life with high employee participation. Quality for CSI is a task of continuous advancement, not just an observation platform. What that means is supervision and management must enforce a standard of Value Added Services every employee follows and trusts. To reach this high mark CSI has created the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to pay close attention to the quality process throughout all segments of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for evaluating job performance, executing training programs and recognizing and exceeding our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our clients will get periodic quality reports by email or hard copy. These update overview documents are able to provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Value Added Services. Every facility has different requirements that demand we individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The result is the achievement of service excellence for the customer. CSI utilizes several traditional validation tools to guarantee that we are continually delivering the Value Added Services promised with the best quality. CSI's ecologically responsible items combined with our "green" efforts are maintaining the environment'& #39; s health and yours. CSI Green uses just eco-responsible products, consisting of low allergenic, non-toxic and naturally degradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning "green" helps in reducing exposure to possibly hazardous chemicals that can threaten the health and safety of structure residents, visitors and the cleaning personnels plus reducing the unfavorable influence on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Increase Employee Productivity, Improve Morale, Reduce Sick days and Associated Healthcare Expenses, Minimize Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Bundle Waste with Recyclable Product packaging. LEED is an item of the U.S. Green Structure Council: It is identified with USGBC and supports and advances the Council's objective, it is consistent with the governing principles, objectives objectives and procedures of the Council, and it continuously amasses input from USGBC subscription and outdoors experts whose involvement represents a varied and broad union of structure market stakeholders. Management in Energy and Environmental Design-- LEED: Is the most comprehensive, reliable and well acknowledged accreditation requirement that identifies green buildings by design, construction and operation from the remainder of the market, is a style standard to move building construction and operation towards sustainability, Is an integrated green structure style training program. Utilization of micro fiber mops and cleaning up clothes where suitable, Motivating customers to use just "Green Sealed" consumables items, Administer center recycling programs, Set up and utilize washer and clothes dryer centers to launder micro fiber mops and clothing where suitable, Distribution of our study cards to collect occupant feedback so that we can evaluate and improve our processes and procedures, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning electronically saving where centers approval where possible. CSI can help you reach LEED Accreditation by implementing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.