From our start in 1989 CSI International, Inc. has been a client oriented and results guided company. The motivator behind our Quality Program is the instillment of quality that pays particular attention to customer’s demands, includes every employee, constantly measures performance, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management process, and a set of rules that are coordinated to all facets of the company to insure that all employees continuously meet or surpass our client’s expectations. CSI’s senior management team has committed to organize its Value Added Services strategy and operations around our customer’s requirements, and to create and sustain a culture with high employee participation. Quality for CSI is a process of continuous enhancement, not just an observation platform. What that means is supervisors and management must communicate a set directive of Value Added Services everyone understands and believes in. To meet this challenge CSI has established the position of Director of Corporate Quality and Training inorder to manage our QA Program and to focus on the quality process throughout all segments of our business. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our top levels for measuring job performance, executing training programs and identifying and exceeding our client’s expectations. With this in mind CSI has created the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our clients will get regular quality reports by email or hard copy. These analysis documents are capable of providing a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Value Added Services. Every building has different requirements that require us to individualize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The outcome is the achievement of service excellence for the customer. CSI utilizes several traditional validation tools to guarantee that we are consistently providing the Value Added Services promised with uncompromising quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to providing a clean and healthy place of employment for every one of our staff and your building’s occupants. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which directed the use of green cleaning products by building managers of more than 100,000 federally owned or operated facilities worldwide. Executive Order 13101 also established what green cleaning was for the first time, saying that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the most favorable use of goods that minimize indoor pollution as well as reduce environmental pollution and favor renewable materials. Maintenance of a healthy workplace is the shared responsibility of management and employees at every level of the CSI company. Every staff member is trained and held accountable to reach the goal of minimizing the exterior’s role on the local territory and to stress and practice environmentally safe, low impact cleaning chemicals and practices. CSI comprehends that the principle of stewardship-- "the obligation for handling, monitoring the quality or conducting, state or condition of an institutional or business building"- is essential to the green cleansing point of view and essential to the success of our green cleansing program. CSI is devoted to follow a set of stewardship concepts that have been established by leaders of the green cleaning motion. These concepts will assist in our efforts to be excellent stewards of the buildings we service, their occupants, our employees, and the general environment. Tidy for health first and look second, Decrease human direct exposure to impurities and cleansing products, Acknowledge cleansing as an ecological health benefit, Devote to occupational advancement of cleaning workers, Communicate the value of healthy buildings, Decrease particle, chemical and wetness residue when cleaning, Ensure worker and resident safety, Contain and minimize all contaminants entering the building, Dispose of cleaning items in ecologically safe methods, Establish and document routine maintenance schedules.