The Importance of Quality
“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives”
― William Foster
CSI International, Inc., since our inception in 1989, has been a customer focused, quality driven corporation.
CSI’s Quality Plan has as a foundation a management process and a set of disciplines that are coordinated to all departments and levels of the organization to insure that we consistently meet, if not exceed our customers’ requirements.
CSI’s senior management team has committed to organize its service strategy and operations around our customers’ needs, and to develop and sustain a culture with high employee participation. Quality for CSI is a process of continuous improvement, not just and inspection program. It means supervision and management must communicate a standard of service the line worker understands and believes.
To meet this challenge CSI has established the position of Director of Corporate Quality & Training for the purposes of managing our QA Program and to focus on the quality process throughout all segments of our company.
This position reports directly to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for evaluating job performance, implementing training programs and recognizing and exceeding our customers’ expectations.