From our start in 1989 CSI International, Inc. has been a client focused and quality guided company. The main reason for our Quality Program is the instillment of quality that focuses on customer’s needs, includes employees at all levels, maintains continuous performance levels, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management plan, and a set of rules that are relayed to all departments and levels of the organization to insure that we continuously reach or surpass our customer’s needs. CSI’s upper management team has dedicated themselves to organize its Business Janitorial Services strategy and operations around our customer’s needs, and to create and sustain a way of life with high employee participation. Quality for CSI is a task of continuous improvement, not just an observation platform. What that means is supervision and management must relay a set directive of Business Janitorial Services the line worker understands and believes in. To reach this high mark CSI has created the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality process throughout all segments of our business. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for measuring job performance, executing training programs and recognizing and exceeding our client’s expectations. Thinking of these CSI has created the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our customers receive periodic quality reports via email or print copy. These update overview reports will provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Business Janitorial Services. Every facility has unique situations that demand we individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The end result is the attainment of service excellence for the customer. CSI utilizes many standard validation tools to guarantee that we are continually delivering the Business Janitorial Services promised with uncompromising quality. CSI takes an active role in recycling and waste decrease and will adhere to its customers recycling procedures. We are accountable to establish, handle, and fully support the recognized Recycling Program of CSI and those of each of our clients as well as our employees. Our obligations include: Corporate and Field Management, Website Supervisors and Supervisors: Stimulate the interest of our workers in the value of environmental and recycling practices, Encourage participation and promote a favorable mindset towards recycling, Serve as an intermediary between CSI and our customers, Assist our customers with the execution of their recycling treatments, Adhere to governmental policies worrying the reduction, reuse, recycling and healing of waste items. Business Employees: Take an active function by following the recycling treatments, Have a positive attitude to waste reduction and recycling within your working area, Suggest or recommend methods of minimizing waste. At our Consumers' center-- All CSI staff members should follow the center's recycling program and the following steps: Usage different containers to collect recyclable papers, Gray brute with black liner is for gathering garbage, Blue brute with clear liner is for gathering recycling paper, Use separate containers to collect recyclable documents, Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Collect shredded paper in clear liners and place it in the recycling compactor or container for exclusive info, Do not discard non reusable gloves in the garbage containers, Recycle all packing products for our cleansing items, Talk to your Manager or the Recycling Planner of the center for any extra details concerning the center's recycling treatments. CSI LOWERS, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Use different containers for garbage and recyclable products at your desk and central areas, Print double sided (conserves approximately 50%), Utilizes paperless payroll system to alleviate paper checks to help minimize the total environmental footprint of our organization, Print only when necessary, Proof checks out files for mistakes prior to printing to prevent waste, Sends e-mail memos to conserve paper, Prevents printing emails, Evaluates any hard copy storage, change with a back- up disk drive for centralized storage, Uses email rather of sending letters by post, Changes devices off completely at night and at weekends, Puts devices on power save where possible, Purchases durable devices, Has paper recycling stations next to photocopiers and printers, Uses energy effective light bulbs (Usually they take in 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal flow, Recycles tidy side of utilized paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Attempts to utilize paper for more than one purpose, Reuses incoming product packaging and boxes for outbound deliveries, Removes plastic beverage cups from the water cooler and utilize multiple-use mugs, Repair works furniture where possible or donate it to charity, Shreds low-quality paper and usage as packaging. RECYCLES: Recycles our dominant product (most likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and beverage cans, throws caps and lids in the trash, Recycles toner and inkjet cartridges, Recycles workplace furniture, Recycles batteries, Recycles our IT Hardware and mobile phones.