From our start in 1989 CSI International, Inc. has always been a client oriented and results driven organization. The main reason for our Quality Program is the establishment of a quality culture that pays particular attention to customer’s needs, involves every level of employee, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of guidelines that are coordinated to all facets of the company to insure that all employees consistently reach or exceed our client’s needs. CSI’s upper management team has dedicated themselves to organize its Facilities Management strategy and operations to be in line with our customer’s requirements, and to develop and sustain a culture with high employee involvement. Quality for CSI is a task of continuous advancement, not just an examination protocol. It means supervisors and management must enforce a set directive of Facilities Management every employee follows and trusts. To meet this challenge CSI has created the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to pay close attention to the quality process throughout all segments of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for evaluating job performance, executing training programs and identifying and surpassing our client’s expectations. With these things in mind CSI has deployed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our clients will get regular quality reports via email or print copy. These update overview documents are able to provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Facilities Management. Every company has unique situations that demand we individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The outcome is the achieving of service excellence for the customer. CSI utilizes multiple standard validation tools to guarantee that we are continually providing the Facilities Management promised with uncompromising quality. The Green Seal Standard for Commercial and Institutional Cleaning Solutions GS-42, establishes environmental requirements for cleaning company of business, public, and institutional buildings, consisting of in-house and external cleaning services, to produce a green cleaning program that protects human health and the environment. The basic takes a systems approach with cleaning. Assistance is offered tools and items utilized for cleaning (exactly what is utilized for cleansing) and consists of personnel training and planning (how cleaning is done). The requirement likewise consists of emphasis on environmental improvements that lower toxicity, waste, and direct exposure to both building occupants and custodial personnel. The requirement can work as a tool to help companies begin to take action to enhance their cleaning service and is offered for Green Seal accreditation. Benefits of G42: Trusted by Purchasers, No Conflict of Interest, Demonstrate Management, Open Doors to New Company.