From our start in 1989 CSI International, Inc. has been a customer focused and results guided organization. The main reason for our Quality Program is the instillment of quality that pays particular attention to customer’s expectations, includes every employee, continuously measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of rules that are coordinated to all departments and levels of the organization to make sure that we continuously reach or exceed our client’s requirements. CSI’s senior management team has dedicated themselves to organize its Facilities Management strategy and operations around our customer’s needs, and to develop and sustain a way of life with high employee involvement. Quality for CSI is a challenge of continuous advancement, not just an inspection program. What that means is supervision and management must enforce a standard of Facilities Management everyone understands and believes in. To achieve this goal CSI has established the job of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality process throughout all departments of our company. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our top levels for gauging job performance, executing training programs and acknowledging and exceeding our customer’s expectations. With this in mind CSI has created the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our customers. Our clients will get periodic quality reports via email or print copy. These inspection documents are capable of providing a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Facilities Management. Every building has unique situations that demand we individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees informed. The result is the attainment of service excellence for the customer. CSI uses multiple traditional validation tools to ensure that we are continually providing the Facilities Management promised with the best quality. CSI takes an active role in recycling and waste reduction and will adhere to its clients recycling treatments. We are responsible to develop, handle, and completely support the recognized Recycling Program of CSI and those of each of our clients in addition to our employees. Our duties include: Corporate and Field Management, Website Supervisors and Supervisors: Promote the interest of our staff members in the value of ecological and recycling practices, Motivate participation and promote a favorable mindset to recycling, Serve as a liaison in between CSI and our customers, Assist our customers with the implementation of their recycling treatments, Adhere to governmental regulations worrying the reduction, reuse, recycling and healing of waste products. Company Employees: Take an active function by following the recycling procedures, Have a positive attitude towards waste decrease and recycling within your workspace, Suggest or recommend methods of lowering waste. At our Consumers' facility-- All CSI employees need to follow the facility's recycling program and the following steps: Use separate containers to gather recyclable documents, Gray brute with black liner is for gathering garbage, Blue brute with clear liner is for gathering recycling paper, Use different containers to gather recyclable papers, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Collect shredded paper in clear liners and position it in the recycling compactor or container for proprietary info, Do not get rid of disposable gloves in the garbage containers, Recycle all packing materials for our cleansing products, Consult with your Manager or the Recycling Planner of the center for any extra info concerning the center's recycling procedures. CSI DECREASES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Use separate containers for trash and recyclable materials at your desk and main places, Print double sided (saves approximately 50%), Utilizes paperless payroll system to alleviate paper checks to help minimize the total environmental footprint of our organization, Print just when required, Proof checks out documents for errors prior to printing to prevent waste, Sends email memos to conserve paper, Prevents printing emails, Evaluates any hard copy storage, replace with a back- up hard disk drive for centralized storage, Uses email instead of sending letters by post, Changes devices off entirely in the evening and at weekends, Puts equipment on power save where possible, Purchases resilient equipment, Has paper recycling stations next to photocopiers and printers, Uses energy effective light bulbs (On average they consume 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal blood circulation, Recycles tidy side of utilized paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Tries to use paper for more than one function, Reuses inbound packaging and boxes for outgoing shipments, Gets rid of plastic beverage cups from the water cooler and utilize recyclable mugs, Fixes furniture where possible or contribute it to charity, Shreds low-quality paper and usage as packaging. RECYCLES: Recycles our dominant material (more than likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and beverage cans, throws caps and covers in the garbage, Recycles toner and inkjet cartridges, Recycles workplace furniture, Recycles batteries, Recycles our IT Hardware and cellphones.