From the beginning in 1989 CSI International, Inc. has always been a customer focused and quality guided company. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s expectations, includes employees at all levels, constantly measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of disciplines that are relayed to all departments and levels of the organization to insure that all employees continuously reach or exceed our client’s needs. CSI’s senior management team has committed to organize its Green Custodial Services strategy and operations to be in line with our customer’s requirements, and to create and sustain a culture with high employee participation. Quality for CSI is a process of continued improvement, not just an observation platform. It means supervision and management must communicate a set directive of Green Custodial Services everyone comprehends and has faith in. To achieve this goal CSI has developed the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to pay close attention to the quality procedures throughout all aspects of our business. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for gauging job performance, executing training programs and acknowledging and surpassing our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our clients receive periodic quality reports by email or hard copy. These analysis reports will provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Green Custodial Services. Every building has different requirements that require us to customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The result is the achieving of service excellence for the client. CSI uses multiple standard validation tools to ensure that we are continually providing the Green Custodial Services promised with uncompromising quality. CSI takes an active role in recycling and waste reduction and will comply with its clients recycling treatments. We are responsible to develop, handle, and totally support the recognized Recycling Program of CSI and those of each of our customers as well as our workers. Our obligations include: Corporate and Field Management, Site Managers and Supervisors: Stimulate the interest of our staff members in the significance of ecological and recycling practices, Motivate participation and cultivate a positive attitude towards recycling, Act as a liaison in between CSI and our customers, Help our customers with the execution of their recycling treatments, Abide by governmental policies concerning the reduction, reuse, recycling and healing of waste products. Company Employees: Take an active function by following the recycling treatments, Have a favorable mindset to waste decrease and recycling within your working area, Recommend or suggest methods of decreasing waste. At our Customers' center-- All CSI workers should follow the center's recycling program and the following steps: Usage different containers to collect recyclable documents, Gray brute with black liner is for gathering garbage, Blue brute with clear liner is for gathering recycling paper, Usage different containers to gather recyclable papers, Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Collect shredded paper in clear liners and put it in the recycling compactor or container for exclusive details, Do not get rid of non reusable gloves in the garbage containers, Recycle all packaging products for our cleaning items, Speak with your Manager or the Recycling Organizer of the facility for any additional info concerning the center's recycling procedures. CSI LOWERS, REUSES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Usage different containers for trash and recyclable products at your desk and main locations, Print double sided (saves up to 50%), Utilizes paperless payroll system to relieve paper checks to assist decrease the total environmental footprint of our company, Print only when required, Evidence reads files for errors prior to printing to prevent waste, Sends email memos to save paper, Avoids printing e-mails, Examines any paper copy storage, change with a back- up hard drive for central storage, Utilizes e-mail rather of sending letters by post, Switches equipment off totally in the evening and at weekends, Puts equipment on power save where possible, Purchases resilient devices, Has paper recycling stations beside copy machines and printers, Uses energy effective light bulbs (Usually they take in 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal blood circulation, Recycles tidy side of used paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Tries to use paper for more than one purpose, Recycles incoming product packaging and boxes for outbound shipments, Removes plastic beverage cups from the water cooler and use multiple-use mugs, Repairs furnishings where possible or contribute it to charity, Shreds low-quality paper and usage as product packaging. RECYCLES: Recycles our dominant material (probably paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and beverage cans, tosses caps and lids in the garbage, Recycles toner and inkjet cartridges, Recycles workplace furnishings, Recycles batteries, Recycles our IT Hardware and smart phones.