CSI International, Inc., from the beginning in 1989, has been a customer focused, quality driven corporation. CSI’s Quality Plan as its foundation a management process and a set of disciplines that are synchronized to all departments and levels within the organization to insure that we consistently reach, if not exceed our customers’ requirements. CSI’s upper management team has dedicated itself to orchestrate its service strategy and operations to be in line with our clients’ needs, and to build and maintain a culture with high employee participation. Quality for CSI is a process of constant refinement, not just an observation plan. It means supervisors and management must relay a standard of Green Custodial Services everyone understands and believes in. To reach this high mark CSI has established the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to pay close attention to the quality procedures throughout all aspects of our company. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for evaluating job performance, executing training programs and acknowledging and exceeding our client’s expectations. The outcome is the achieving of service excellence for the customer. CSI uses many traditional validation tools to ensure that we are continually delivering the Green Custodial Services promised with the best quality. The Green Seal Requirement for Commercial and Institutional Cleaning Services GS-42, develops ecological requirements for cleaning service providers of commercial, public, and institutional structures, including in-house and external cleaning company, to produce a green cleaning program that protects human health and the environment. The standard takes a systems approach with cleaning. Assistance is provided for tools and items utilized for cleaning (exactly what is utilized for cleaning) and consists of personnel training and planning (how cleansing is done). The requirement also consists of emphasis on environmental improvements that decrease toxicity, waste, and direct exposure to both building occupants and custodial personnel. The requirement can act as a tool to assist companies begin to take action to improve their cleaning company and is offered for Green Seal accreditation. Advantages of G42: Trusted by Purchasers, No Conflict of Interest, Demonstrate Leadership, Open Doors to New Organisation.