From the beginning in 1989 CSI International, Inc. has always been a client focused and quality driven company. The main reason for our Quality Program is the instillment of quality that pays particular attention to customer’s needs, includes every employee, continuously measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of rules that are coordinated to all facets of the company to make sure that we continuously reach or surpass our customer’s needs. CSI’s senior management team has committed to organize its Integrated Services strategy and operations to be in line with our customer’s requirements, and to develop and sustain a way of life with full employee participation. Quality for CSI is a task of continued advancement, not just an observation platform. What that means is supervisors and management must enforce a set directive of Integrated Services the line worker understands and believes in. To achieve this goal CSI has created the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to pay close attention to the quality procedures throughout all segments of our business. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for measuring job performance, executing training programs and identifying and surpassing our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our customers receive periodic quality reports via email or print copy. These update overview reports are able to provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Integrated Services. Every facility has unique situations that demand we individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The outcome is the achieving of service excellence for the customer. CSI deploys multiple standard validation tools to guarantee that we are continually providing the Integrated Services promised with the best quality. CSI's ecologically accountable products paired with our "green" initiatives are preserving the environment'& #39; s health and yours. CSI Green uses only eco-responsible items, including low allergenic, non-toxic and biodegradable cleaning agents, HEPA ® micro-filtered vacuum cleaners and microfiber cloths and mops. Cleaning "green" helps in lowering exposure to possibly damaging chemicals that can threaten the health and safety of building residents, visitors and the cleansing personnels plus reducing the unfavorable effect on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Increase Employee Efficiency, Improve Morale, Reduce Sick days and Associated Health Care Costs, Lower Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Package Waste with Recyclable Packaging. LEED is an item of the United States Green Building Council: It is identified with USGBC and supports and advances the Council's objective, it follows the governing concepts, objectives objectives and procedures of the Council, and it continually gathers input from USGBC subscription and outside experts whose participation represents a diverse and broad coalition of structure market stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most comprehensive, reliable and well acknowledged certification requirement that differentiates green structures by design, building and construction and operation from the remainder of the market, is a design standard to move building construction and operation toward sustainability, Is an integrated green structure design training program. Usage of micro fiber mops and cleaning up clothes where suitable, Encouraging clients to utilize just "Green Sealed" consumables products, Administer facility recycling programs, Set up and make use of washer and clothes dryer centers to wash micro fiber mops and clothes where relevant, Circulation of our study cards to collect resident feedback so that we can evaluate and enhance our processes and treatments, All order providing is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning digitally conserving where facilities approval where possible. CSI can assist you reach LEED Certification by implementing the following green cleaning credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.