From the beginning in 1989 CSI International, Inc. has been a client oriented and quality guided organization. The primary purpose of our Quality Program is the instillment of quality that focuses on customer’s needs, includes employees at all levels, continuously measures performance, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management process, and a set of guidelines that are coordinated to all departments and levels of the company to insure that all employees continuously meet or surpass our customer’s needs. CSI’s senior management team has committed to organize its Quality Building Maintenance strategy and operations to be in line with our customer’s requirements, and to create and sustain a culture with full employee involvement. Quality for CSI is a challenge of continuous enhancement, not just an inspection program. It means supervisors and management must enforce a standard of Quality Building Maintenance the line worker follows and trusts. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to directly oversee the quality procedures throughout all departments of our company. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for measuring job performance, executing training programs and identifying and exceeding our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our clients receive regular quality reports via email or print copy. These inspection documents are capable of providing a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Quality Building Maintenance. Every building has unique situations that demand we individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The result is the attainment of service excellence for the customer. CSI deploys several standard validation tools to ensure that we are continually providing the Quality Building Maintenance promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is devoted to providing a clean and healthy working environment for every one of our employees and yours. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which lead the use of green cleaning products by building managers of more than 100,000 federally owned or operated facilities globally. Executive Order 13101 also clarified what green cleaning is for the first time, communicating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the most favorable use of goods that reduce indoor pollution simultaneously reducing environmental pollution and favor renewable materials. Maintenance of a healthy workplace is the joint responsibility of supervisors and staff at every stage of the CSI organization. All staff is trained and held accountable to reach the goal of minimizing the exterior’s role on the local territory and to highlight and execute environmentally safe, low impact cleaning chemicals and procedures. CSI understands that the idea of stewardship-- "the obligation for managing, carrying out or supervising the quality, state or condition of an institutional or industrial building"- is vital to the green cleansing viewpoint and essential to the success of our green cleansing program. CSI is devoted to follow a set of stewardship concepts that have actually been established by pioneers of the green cleaning motion. These principles will assist in our efforts to be good stewards of the buildings we service, their occupants, our employees, and the total environment. Clean for health very first and appearance second, Decrease human direct exposure to impurities and cleansing products, Acknowledge cleaning as an environmental health benefit, Commit to occupational advancement of cleaning workers, Interact the worth of healthy buildings, Minimize wetness, particle and chemical residue when cleaning, Guarantee worker and occupant safety, Contain and decrease all toxins entering the structure, Dispose of cleansing products in environmentally safe ways, Develop and record routine maintenance schedules.