From our inception in 1989 CSI International, Inc. has always been a customer oriented and results demanding organization. The primary purpose of our Quality Program is the creation of a quality craft that focuses on customer’s expectations, includes employees at all levels, maintains continuous performance levels, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management plan, and a set of guidelines that are relayed to all facets of the company to insure that we continuously meet or exceed our client’s requirements. CSI’s senior management team has worked to organize its Reliable Cleaning Services strategy and operations to be in line with our customer’s needs, and to create and sustain a culture with full employee participation. Quality for CSI is a process of continued enhancement, not just an examination protocol. What that means is supervisors and management must communicate a standard of Reliable Cleaning Services every employee comprehends and has faith in. To meet this challenge CSI has created the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to pay close attention to the quality process throughout all segments of our business. The position reports directly to the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for measuring job performance, implementing training programs and recognizing and surpassing our client’s expectations. With this in mind CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our clients will get periodic quality reports via email or print copy. These inspection reports are capable of providing a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Reliable Cleaning Services. Every facility has different requirements that demand we customize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The result is the achieving of service excellence for the customer. CSI deploys several traditional validation tools to ensure that we are continually providing the Reliable Cleaning Services promised with the best quality. CSI takes an active role in recycling and waste reduction and will abide by its clients recycling treatments. We are accountable to establish, manage, and completely support the recognized Recycling Program of CSI and those of each of our customers as well as our workers. Our responsibilities include: Corporate and Field Management, Website Supervisors and Supervisors: Stimulate the interest of our workers in the significance of environmental and recycling practices, Encourage participation and cultivate a favorable attitude towards recycling, Serve as a liaison between CSI and our customers, Assist our clients with the application of their recycling procedures, Adhere to governmental guidelines worrying the reduction, reuse, recycling and healing of waste products. Company Employees: Take an active function by following the recycling treatments, Have a favorable attitude to waste decrease and recycling within your working area, Suggest or recommend methods of minimizing waste. At our Customers' facility-- All CSI staff members must follow the facility's recycling program and the following steps: Usage separate containers to gather recyclable documents, Gray brute with black liner is for gathering garbage, Blue brute with clear liner is for collecting recycling paper, Usage separate containers to gather recyclable papers, Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Gather shredded paper in clear liners and position it in the recycling compactor or container for proprietary info, Do not discard non reusable gloves in the garbage containers, Recycle all packaging materials for our cleansing items, Seek advice from your Manager or the Recycling Coordinator of the facility for any additional info concerning the center's recycling treatments. CSI LOWERS, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Usage different containers for trash and recyclable materials at your desk and main places, Print double sided (conserves up to 50%), Uses paperless payroll system to alleviate paper checks to help lessen the overall environmental footprint of our company, Print only when necessary, Proof reads documents for errors prior to printing to avoid waste, Sends email memos to save paper, Prevents printing emails, Reviews any hard copy storage, change with a back- up disk drive for centralized storage, Uses email instead of corresponding by post, Switches equipment off completely in the evening and at weekends, Puts devices on power save where possible, Purchases long lasting devices, Has paper recycling stations next to photocopiers and printers, Utilizes energy effective light bulbs (On average they consume 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal blood circulation, Recycles tidy side of used paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to utilize paper for more than one function, Recycles incoming product packaging and boxes for outbound deliveries, Removes plastic drink cups from the water cooler and use recyclable mugs, Repair works furniture where possible or contribute it to charity, Shreds low-quality paper and usage as packaging. RECYCLES: Recycles our dominant material (more than likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and beverage cans, tosses caps and lids in the trash, Recycles toner and inkjet cartridges, Recycles workplace furnishings, Recycles batteries, Recycles our IT Hardware and mobile phones.