From our start in 1989 CSI International, Inc. has been a client focused and results demanding organization. The motivator behind our Quality Program is the establishment of a quality culture that pays particular attention to customer’s demands, includes employees at all levels, continuously measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of guidelines that are relayed to all facets of the organization to make sure that all employees consistently reach or surpass our customer’s requirements. CSI’s upper management team has worked to organize its Reliable Cleaning Services strategy and operations to be in line with our customer’s needs, and to develop and strengthen a way of life with full employee participation. Quality for CSI is a task of continued improvement, not just an inspection program. It means supervision and management must communicate a set directive of Reliable Cleaning Services the line worker follows and trusts. To meet this challenge CSI has established the job of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to focus on the quality procedures throughout all aspects of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for assessing job performance, implementing training programs and acknowledging and exceeding our client’s expectations. Thinking of these CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our clients receive regular quality reports via email or print copy. These inspection reports will provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Reliable Cleaning Services. Every building has different requirements that demand we individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The result is the achievement of service excellence for the customer. CSI uses several traditional validation tools to ensure that we are continually providing the Reliable Cleaning Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is dedicated to providing a clean and healthy working environment for all our staff and your building’s tenants. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton lead the building managers of more than 100,000 federally owned or operated facilities worldwide to begin using green cleaning products. The Order also established what green cleaning was for the first time, saying that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the most favorable use of goods that diminish indoor pollution as well as reduce environmental pollution and favor sustainable materials. Maintaining of a healthy workplace is the shared job of management and staff at all levels of the CSI organization. All employees are trained and held accountable to reach the goal of reducing the exterior’s impact on the local territory and to highlight and practice environmentally safe, minimal impact cleaning chemicals and practices. CSI understands that the principle of stewardship-- "the obligation for managing, conducting or monitoring the quality, state or condition of a industrial or institutional building"- is vital to the green cleansing viewpoint and integral to the success of our green cleaning program. CSI is devoted to follow a set of stewardship principles that have been established by leaders of the green cleaning motion. These principles will help in our efforts to be excellent stewards of the buildings we service, their occupants, our workers, and the overall environment. Clean for health first and appearance second, Reduce human direct exposure to pollutants and cleansing items, Acknowledge cleansing as an environmental health advantage, Devote to occupational development of cleansing personnel, Interact the value of healthy buildings, Decrease particle, wetness and chemical residue when cleaning, Guarantee worker and occupant security, Contain and minimize all pollutants getting in the structure, Dispose of cleansing products in ecologically safe methods, Establish and record routine maintenance schedules.