From the day our doors opened in 1989 CSI International, Inc. has been a client focused and results driven organization. The primary purpose of our Quality Program is the instillment of quality that focuses on customer’s expectations, includes employees at all levels, maintains continuous performance levels, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of guidelines that are coordinated to all departments and levels of the company to insure that we continuously reach or surpass our customer’s expectations. CSI’s upper management team has committed to organize its Reliable Cleaning Services strategy and operations to be in line with our customer’s requirements, and to create and strengthen a way of life with full employee involvement. Quality for CSI is a challenge of continued advancement, not just an examination protocol. It means supervision and management must relay a set directive of Reliable Cleaning Services everyone follows and trusts. To reach this high mark CSI has developed the job of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality procedures throughout all departments of our business. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for evaluating job performance, implementing training programs and recognizing and exceeding our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our clients will get periodic quality reports by email or hard copy. These inspection reports are capable of providing a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Reliable Cleaning Services. Every company has unique situations that demand we individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The result is the achieving of service excellence for the client. CSI utilizes several standard validation tools to ensure that we are consistently delivering the Reliable Cleaning Services promised with the best quality. CSI's ecologically responsible items paired with our "green" initiatives are protecting the environment'& #39; s health and yours. CSI Green uses only eco-responsible products, including low allergenic, non-toxic and biodegradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning up "green" helps in lowering direct exposure to potentially harmful chemicals that can endanger the health and safety of building occupants, visitors and the cleansing staffs plus lowering the negative effect on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Boost Worker Performance, Improve Spirits, Reduce Sick days and Associated Healthcare Costs, Reduce Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Plan Waste with Recyclable Product packaging. LEED is a product of the United States Green Structure Council: It is identified with USGBC and supports and advances the Council's mission, it follows the governing principles, goals objectives and procedures of the Council, and it constantly amasses input from USGBC membership and outside professionals whose participation represents a varied and broad coalition of building market stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most extensive, authoritative and well acknowledged certification standard that differentiates green structures by style, building and construction and operation from the rest of the market, is a style guideline to move structure construction and operation toward sustainability, Is an integrated green structure design training program. Usage of micro fiber mops and cleaning clothes where applicable, Encouraging customers to use only "Green Sealed" consumables products, Administer facility recycling programs, Install and use washer and dryer centers to launder micro fiber mops and clothing where applicable, Circulation of our study cards to collect occupant feedback so that we can evaluate and enhance our procedures and procedures, All order providing is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning electronically saving where centers approval where possible. CSI can help you reach LEED Certification by executing the following green cleansing credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.