From the beginning in 1989 CSI International, Inc. has been a client focused and quality driven organization. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s expectations, includes every employee, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of disciplines that are coordinated to all facets of the organization to make sure that all employees continuously meet or exceed our customer’s requirements. CSI’s senior management team has worked to organize its Business Building Services strategy and operations to be in line with our customer’s needs, and to create and sustain a culture with full employee involvement. Quality for CSI is a task of continuous advancement, not just an examination protocol. What that means is supervisors and management must relay a set directive of Business Building Services the line worker understands and believes in. To achieve this goal CSI has created the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to focus on the quality procedures throughout all departments of our business. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for evaluating job performance, executing training programs and recognizing and surpassing our client’s expectations. With this in mind CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our customers will get regular quality reports by email or hard copy. These analysis reports are able to provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Business Building Services. Every building has unique situations that demand we customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The outcome is the achievement of service excellence for the customer. CSI deploys several standard validation tools to guarantee that we are continually providing the Business Building Services promised with the best quality. CSI's ecologically responsible items combined with our "green" efforts are protecting the environment'& #39; s health and yours. CSI Green uses only eco-responsible products, including low allergenic, non-toxic and biodegradable cleaning agents, HEPA ® micro-filtered vacuum cleaners and microfiber fabrics and mops. Cleaning up "green" assists in minimizing exposure to possibly damaging chemicals that can threaten the health and wellness of structure residents, visitors and the cleansing personnels plus reducing the negative effect on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Increase Employee Efficiency, Improve Spirits, Reduce Sick days and Associated Healthcare Expenses, Lower Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Package Waste with Recyclable Product packaging. LEED is a product of the U.S. Green Structure Council: It is related to USGBC and supports and advances the Council's objective, it is consistent with the governing concepts, goals objectives and processes of the Council, and it continually gathers input from USGBC membership and outdoors experts whose involvement represents a diverse and broad union of building market stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most comprehensive, authoritative and well acknowledged certification standard that identifies green buildings by style, construction and operation from the remainder of the market, is a style guideline to move building construction and operation towards sustainability, Is an integrated green building style training program. Utilization of micro fiber mops and cleaning up clothes where applicable, Motivating customers to use just "Green Sealed" consumables products, Administer center recycling programs, Install and use washer and dryer centers to wash micro fiber mops and clothing where suitable, Circulation of our survey cards to gather resident feedback so that we can evaluate and enhance our processes and procedures, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleansing electronically saving where facilities approval where possible. CSI can assist you reach LEED Certification by implementing the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.