From our start in 1989 CSI International, Inc. has been a customer focused and quality driven organization. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, involves every level of employee, constantly measures performance, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management process, and a set of guidelines that are coordinated to all facets of the company to make sure that we consistently reach or exceed our customer’s expectations. CSI’s upper management team has committed to organize its Business Building Services strategy and operations around our customer’s needs, and to create and sustain a culture with full employee participation. Quality for CSI is a task of continued enhancement, not just an observation platform. What that means is supervisors and management must communicate a set directive of Business Building Services the line worker follows and trusts. To achieve this goal CSI has created the job of Director of Corporate Quality and Training inorder to manage our QA Program and to focus on the quality procedures throughout all departments of our business. This role communicates directly with the Chief Operating Officer and pays great attention to the implementation and adherence to our top levels for measuring job performance, implementing training programs and acknowledging and surpassing our customer’s expectations. With this in mind CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our clients will get periodic quality reports via email or print copy. These analysis documents will provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Business Building Services. Every company has unique challenges that require us to individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The end result is the attainment of service excellence for the client. CSI deploys many standard validation tools to ensure that we are consistently providing the Business Building Services promised with uncompromising quality. CSI's ecologically responsible products coupled with our "green" initiatives are preserving the environment'& #39; s health and yours. CSI Green utilizes only eco-responsible items, consisting of low allergenic, non-toxic and naturally degradable cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber cloths and mops. Cleaning up "green" helps in minimizing direct exposure to potentially hazardous chemicals that can threaten the health and safety of structure residents, visitors and the cleansing staffs plus decreasing the unfavorable impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Increase Employee Productivity, Improve Spirits, Reduce Sick days and Associated Healthcare Expenses, Decrease Water and Air Contamination, Reduce Waste with Concentrated Cleansing Products, Reduce Bundle Waste with Recyclable Product packaging. LEED is an item of the United States Green Structure Council: It is identified with USGBC and supports and advances the Council's objective, it follows the governing concepts, goals goals and processes of the Council, and it continually gathers input from USGBC subscription and outdoors specialists whose involvement represents a varied and broad union of structure market stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most substantial, authoritative and well acknowledged certification requirement that differentiates green structures by style, construction and operation from the rest of the market, is a design standard to move structure construction and operation toward sustainability, Is an integrated green structure style training program. Utilization of micro fiber mops and cleaning up clothes where appropriate, Encouraging clients to utilize only "Green Sealed" consumables products, Administer facility recycling programs, Install and make use of washer and dryer centers to wash micro fiber mops and clothing where appropriate, Circulation of our study cards to collect occupant feedback so that we can assess and improve our processes and procedures, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleansing electronically saving where centers approval where possible. CSI can assist you reach LEED Accreditation by executing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.