From the day our doors opened in 1989 CSI International, Inc. has been a client oriented and quality demanding organization. The motivator behind our Quality Program is the instillment of quality that pays particular attention to customer’s demands, involves every level of employee, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of disciplines that are coordinated to all departments and levels of the company to insure that we consistently reach or surpass our client’s expectations. CSI’s senior management team has committed to organize its Business Custodial Services strategy and operations around our customer’s needs, and to develop and strengthen a way of life with high employee involvement. Quality for CSI is a process of continuous improvement, not just an observation platform. It means supervision and management must communicate a standard of Business Custodial Services everyone follows and trusts. To meet this challenge CSI has established the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to pay close attention to the quality process throughout all segments of our company. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for assessing job performance, implementing training programs and acknowledging and surpassing our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our customers receive regular quality reports by email or hard copy. These analysis reports are capable of providing a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Custodial Services. Every facility has unique challenges that demand we customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The outcome is the achievement of service excellence for the customer. CSI utilizes many traditional validation tools to guarantee that we are continually providing the Business Custodial Services promised with uncompromising quality. The Green Seal Requirement for Commercial and Institutional Cleaning Services GS-42, develops environmental requirements for cleaning up service providers of business, public, and institutional structures, consisting of in-house and external cleaning company, to develop a green cleaning program that secures human health and the environment. The basic takes a systems approach with cleaning. Assistance is provided for tools and items utilized for cleansing (what is used for cleansing) and consists of staff training and preparation (how cleansing is done). The standard likewise consists of focus on environmental improvements that reduce toxicity, waste, and direct exposure to both structure residents and custodial personnel. The requirement can act as a tool to help companies start to act to improve their cleaning company and is readily available for Green Seal certification. Benefits of G42: Trusted by Purchasers, No Conflict of Interest, Show Management, Open Doors to New Organisation.