From the day our doors opened in 1989 CSI International, Inc. has always been a client oriented and results demanding organization. The primary purpose of our Quality Program is the instillment of quality that pays particular attention to customer’s expectations, includes employees at all levels, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management plan, and a set of guidelines that are relayed to all facets of the organization to insure that we consistently reach or surpass our customer’s needs. CSI’s senior management team has committed to organize its Business Custodial Services strategy and operations around our customer’s needs, and to create and strengthen a culture with high employee participation. Quality for CSI is a process of continuous improvement, not just an inspection program. What that means is supervisors and management must relay a set directive of Business Custodial Services everyone follows and trusts. To meet this challenge CSI has established the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to focus on the quality process throughout all aspects of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for assessing job performance, executing training programs and acknowledging and surpassing our client’s expectations. With these things in mind CSI has developed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our customers will get periodic quality reports via email or print copy. These inspection documents will provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Custodial Services. Every company has different requirements that demand we individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees informed. The result is the achieving of service excellence for the customer. CSI utilizes many traditional validation tools to ensure that we are consistently delivering the Business Custodial Services promised with the best quality. The Green Seal Standard for Commercial and Institutional Cleansing Solutions GS-42, establishes environmental requirements for cleaning provider of commercial, public, and institutional buildings, consisting of in-house and external cleaning company, to produce a green cleaning program that safeguards human health and the environment. The standard takes a systems approach with cleansing. Assistance is provided for tools and items used for cleaning (exactly what is used for cleansing) and includes staff training and planning (how cleaning is done). The standard also consists of focus on ecological enhancements that lower toxicity, waste, and exposure to both building residents and custodial staff. The standard can function as a tool to help companies begin to do something about it to enhance their cleaning service and is offered for Green Seal accreditation. Benefits of G42: Trusted by Purchasers, No Conflict of Interest, Show Leadership, Open Doors to New Service.