From our start in 1989 CSI International, Inc. has been a customer oriented and results guided company. The main reason for our Quality Program is the instillment of quality that focuses on customer’s expectations, includes every employee, constantly measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of rules that are coordinated to all departments and levels of the organization to insure that all employees continuously reach or exceed our customer’s requirements. CSI’s upper management team has dedicated themselves to organize its Business Custodial Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a way of life with full employee participation. Quality for CSI is a process of continued enhancement, not just an observation platform. What that means is supervision and management must enforce a standard of Business Custodial Services everyone comprehends and has faith in. To achieve this goal CSI has established the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to directly oversee the quality procedures throughout all segments of our company. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for measuring job performance, implementing training programs and acknowledging and surpassing our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our customers receive regular quality reports via email or print copy. These analysis reports are able to provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Custodial Services. Every facility has unique challenges that require us to customize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The result is the achieving of service excellence for the customer. CSI deploys multiple traditional validation tools to guarantee that we are consistently providing the Business Custodial Services promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to delivering a clean and healthy place of employment for every one of our employees and your building’s occupants. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which directed the use of green cleaning products by facility managers of more than 100,000 federally owned or operated facilities worldwide. Executive Order 13101 also established what green cleaning was for the first time, saying that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the most favorable use of products that diminish indoor pollution as well as reduce environmental pollution and favor sustainable materials. Maintenance of a healthy environment is the joint job of supervisors and staff at all levels of the CSI organization. Every staff member is trained and held accountable to reach the goal of reducing the exterior’s role on the local environment and to emphasize and execute environmentally safe, minimal impact cleaning chemicals and practices. CSI comprehends that the principle of stewardship-- "the duty for managing, supervising the quality or carrying out, state or condition of a industrial or institutional structure"- is vital to the green cleansing viewpoint and essential to the success of our green cleansing program. CSI is committed to follow a set of stewardship principles that have actually been established by leaders of the green cleansing movement. These concepts will help in our efforts to be excellent stewards of the structures we service, their occupants, our employees, and the general environment. Tidy for health first and appearance 2nd, Lessen human direct exposure to impurities and cleansing items, Recognize cleaning as an environmental health benefit, Devote to occupational advancement of cleaning personnel, Communicate the value of healthy structures, Minimize chemical, moisture and particle residue when cleansing, Make sure employee and resident safety, Contain and lower all pollutants getting in the structure, Dispose of cleaning products in environmentally safe methods, Establish and document regular upkeep schedules.