From our inception in 1989 CSI International, Inc. has always been a client focused and quality driven company. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, involves every level of employee, continuously measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management plan, and a set of disciplines that are coordinated to all departments and levels of the company to make sure that we consistently meet or exceed our client’s needs. CSI’s senior management team has committed to organize its Business Custodial Services strategy and operations to be in line with our customer’s requirements, and to create and strengthen a way of life with full employee involvement. Quality for CSI is a challenge of continued advancement, not just an observation platform. What that means is supervision and management must relay a standard of Business Custodial Services everyone comprehends and has faith in. To reach this high mark CSI has established the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to focus on the quality process throughout all segments of our business. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for measuring job performance, executing training programs and identifying and surpassing our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our customers will get regular quality reports by email or hard copy. These update overview documents are able to provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Business Custodial Services. Every building has different requirements that demand we individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The outcome is the achieving of service excellence for the customer. CSI uses multiple standard validation tools to ensure that we are consistently delivering the Business Custodial Services promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to delivering a clean and healthy place of employment for all our staff and yours. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which directed the use of green cleaning products by building managers of more than 100,000 federally owned or operated buildings worldwide. The Order also established what green cleaning was for the first time, communicating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the most favorable use of products that minimize indoor pollution as well as reduce environmental pollution and favor sustainable materials. Maintenance of a healthy environment is the shared job of management and employees at all levels of the CSI company. All employees are trained and held accountable to achieve the goal of reducing the exterior’s impact on the local environment and to emphasize and execute environmentally safe, low impact cleaning chemicals and practices. CSI understands that the principle of stewardship-- "the responsibility for managing, carrying out or monitoring the quality, state or condition of a commercial or institutional building"- is necessary to the green cleaning perspective and essential to the success of our green cleansing program. CSI is devoted to follow a set of stewardship concepts that have been established by leaders of the green cleansing motion. These principles will assist in our efforts to be good stewards of the structures we service, their residents, our employees, and the total environment. Tidy for health first and appearance second, Decrease human direct exposure to impurities and cleaning products, Recognize cleansing as an environmental health advantage, Commit to occupational development of cleaning workers, Interact the worth of healthy structures, Minimize chemical, moisture and particle residue when cleansing, Make sure worker and resident safety, Contain and decrease all toxins getting in the structure, Dispose of cleaning items in ecologically safe methods, Establish and document regular maintenance schedules.