From our start in 1989 CSI International, Inc. has been a customer focused and quality demanding company. The primary purpose of our Quality Program is the creation of a quality craft that focuses on customer’s demands, includes every employee, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of rules that are relayed to all departments and levels of the organization to make sure that all employees consistently reach or exceed our customer’s requirements. CSI’s upper management team has worked to organize its Facilities Services strategy and operations to be in line with our customer’s needs, and to develop and strengthen a culture with full employee participation. Quality for CSI is a task of continuous enhancement, not just an observation platform. It means supervision and management must enforce a standard of Facilities Services everyone follows and trusts. To achieve this goal CSI has established the position of Director of Corporate Quality and Training inorder to manage our QA Program and to pay close attention to the quality procedures throughout all segments of our company. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for gauging job performance, executing training programs and acknowledging and surpassing our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our customers receive regular quality reports via email or print copy. These update overview documents are capable of providing a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Facilities Services. Every company has unique situations that demand we individualize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The end result is the achieving of service excellence for the client. CSI uses many traditional validation tools to guarantee that we are consistently delivering the Facilities Services promised with the best quality. The Green Seal Standard for Commercial and Institutional Cleaning Solutions GS-42, develops environmental requirements for cleaning up service providers of business, public, and institutional structures, consisting of in-house and external cleaning company, to develop a green cleaning program that safeguards human health and the environment. The basic takes a systems approach with cleansing. Guidance is provided for tools and products utilized for cleansing (exactly what is utilized for cleaning) and consists of staff training and preparation (how cleaning is done). The requirement likewise consists of emphasis on ecological enhancements that lower toxicity, waste, and exposure to both building occupants and custodial staff. The standard can serve as a tool to help business begin to do something about it to enhance their cleaning company and is readily available for Green Seal certification. Advantages of G42: Relied on by Buyers, No Dispute of Interest, Show Management, Open Doors to New Service.