From our start in 1989 CSI International, Inc. has always been a customer focused and quality demanding company. The primary purpose of our Quality Program is the creation of a quality craft that focuses on customer’s needs, involves every level of employee, constantly measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of disciplines that are coordinated to all departments and levels of the organization to insure that all employees continuously meet or exceed our client’s needs. CSI’s senior management team has dedicated themselves to organize its Facility Maintenance strategy and operations around our customer’s requirements, and to develop and strengthen a way of life with high employee participation. Quality for CSI is a task of continued improvement, not just an examination protocol. It means supervision and management must communicate a standard of Facility Maintenance every employee follows and trusts. To achieve this goal CSI has developed the position of Director of Corporate Quality and Training inorder to manage our QA Program and to pay close attention to the quality process throughout all aspects of our business. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for gauging job performance, executing training programs and identifying and surpassing our client’s expectations. With this in mind CSI has developed the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our clients. Our customers receive regular quality reports by email or hard copy. These update overview reports will provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Facility Maintenance. Every building has unique situations that require us to customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The end result is the achievement of service excellence for the customer. CSI uses many standard validation tools to guarantee that we are continually delivering the Facility Maintenance promised with uncompromising quality. CSI's ecologically accountable items coupled with our "green" efforts are protecting the environment'& #39; s health and yours. CSI Green uses just eco-responsible products, consisting of low allergenic, non-toxic and naturally degradable cleaner, HEPA ® micro-filtered vacuum and microfiber cloths and mops. Cleaning "green" helps in minimizing direct exposure to potentially hazardous chemicals that can threaten the health and wellness of structure occupants, visitors and the cleaning staffs plus reducing the negative effect on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Boost Worker Performance, Improve Spirits, Reduce Sick days and Associated Health Care Expenses, Reduce Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Package Waste with Recyclable Packaging. LEED is a product of the U.S. Green Building Council: It is related to USGBC and supports and advances the Council's objective, it follows the governing concepts, objectives objectives and processes of the Council, and it constantly amasses input from USGBC subscription and outdoors specialists whose participation represents a varied and broad coalition of building market stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most extensive, authoritative and well recognized certification requirement that distinguishes green buildings by style, construction and operation from the rest of the market, is a style standard to move building construction and operation toward sustainability, Is an integrated green structure style training program. Usage of micro fiber mops and cleaning clothes where relevant, Encouraging customers to utilize just "Green Sealed" consumables products, Administer center recycling programs, Install and use washer and dryer centers to launder micro fiber mops and clothes where suitable, Circulation of our survey cards to gather occupant feedback so that we can assess and enhance our processes and procedures, All order providing is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning electronically saving where centers approval where possible. CSI can assist you reach LEED Accreditation by implementing the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.