From our start in 1989 CSI International, Inc. has always been a customer focused and quality guided organization. The main reason for our Quality Program is the establishment of a quality culture that focuses on customer’s expectations, involves every level of employee, constantly measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management plan, and a set of guidelines that are relayed to all facets of the organization to insure that we continuously reach or surpass our customer’s needs. CSI’s senior management team has worked to organize its Facility Maintenance strategy and operations to be in line with our customer’s needs, and to develop and sustain a culture with high employee participation. Quality for CSI is a task of continued advancement, not just an examination protocol. It means supervisors and management must communicate a set directive of Facility Maintenance everyone understands and believes in. To achieve this goal CSI has created the position of Director of Corporate Quality and Training inorder to manage our QA Program and to pay close attention to the quality process throughout all segments of our company. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our top levels for assessing job performance, implementing training programs and acknowledging and surpassing our client’s expectations. Thinking of these CSI has developed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our customers will get periodic quality reports by email or hard copy. These analysis documents are able to provide a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Facility Maintenance. Every company has unique situations that demand we individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The result is the achieving of service excellence for the client. CSI uses several traditional validation tools to guarantee that we are consistently delivering the Facility Maintenance promised with the best quality. CSI's environmentally accountable items coupled with our "green" initiatives are protecting the environment'& #39; s health and yours. CSI Green uses just eco-responsible items, including low allergenic, non-toxic and biodegradable cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber cloths and mops. Cleaning "green" assists in minimizing direct exposure to possibly damaging chemicals that can threaten the health and wellness of building residents, visitors and the cleansing personnels plus reducing the unfavorable impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Residents, Increase Worker Efficiency, Improve Spirits, Reduce Sick days and Associated Healthcare Costs, Minimize Water and Air Contamination, Reduce Waste with Concentrated Cleansing Products, Reduce Package Waste with Recyclable Packaging. LEED is a product of the U.S. Green Structure Council: It is related to USGBC and supports and advances the Council's objective, it follows the governing concepts, goals goals and procedures of the Council, and it continuously gathers input from USGBC membership and outdoors professionals whose involvement represents a varied and broad coalition of structure industry stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most comprehensive, authoritative and well recognized accreditation requirement that identifies green structures by design, construction and operation from the remainder of the market, is a style guideline to move structure construction and operation towards sustainability, Is an integrated green structure design training program. Usage of micro fiber mops and cleaning clothes where relevant, Motivating clients to utilize just "Green Sealed" consumables products, Administer facility recycling programs, Set up and use washer and dryer centers to wash micro fiber mops and clothing where appropriate, Distribution of our survey cards to collect resident feedback so that we can examine and enhance our processes and treatments, All order providing is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning electronically saving where facilities approval where possible. CSI can assist you reach LEED Accreditation by carrying out the following green cleaning credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.