From our inception in 1989 CSI International, Inc. has been a customer oriented and results driven organization. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s needs, includes employees at all levels, constantly measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of guidelines that are coordinated to all facets of the organization to make sure that we continuously meet or exceed our client’s requirements. CSI’s senior management team has worked to organize its Facility Maintenance strategy and operations around our customer’s requirements, and to create and sustain a way of life with full employee participation. Quality for CSI is a task of continued enhancement, not just an inspection program. It means supervision and management must communicate a set directive of Facility Maintenance every employee understands and believes in. To achieve this goal CSI has established the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to focus on the quality procedures throughout all aspects of our company. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for gauging job performance, implementing training programs and recognizing and exceeding our client’s expectations. Thinking of these CSI has created the Eye on Quality program. The program’s task is to achieve superior service quality levels for our clients. Our customers receive periodic quality reports by email or hard copy. These inspection reports are capable of providing a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Facility Maintenance. Every company has unique challenges that demand we customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The result is the achievement of service excellence for the customer. CSI utilizes many traditional validation tools to guarantee that we are continually delivering the Facility Maintenance promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to providing a clean and healthy working environment for all our employees and your building’s occupants. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which lead the use of green cleaning products by facility managers of more than 100,000 federally owned or operated buildings globally. The Order also clarified what green cleaning is for the first time, saying that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the best use of products that diminish indoor pollution as well as reduce environmental pollution and favor sustainable materials. Preservation of a healthy workplace is the shared job of supervisors and employees at every level of the CSI company. Every employee is trained and held accountable to achieve the goal of minimizing the exterior’s role on the local territory and to emphasize and practice environmentally safe, minimal impact cleaning chemicals and practices. CSI understands that the concept of stewardship-- "the duty for managing, monitoring the quality or carrying out, state or condition of a business or institutional structure"- is important to the green cleaning point of view and integral to the success of our green cleaning program. CSI is committed to follow a set of stewardship principles that have been developed by leaders of the green cleaning movement. These principles will help in our efforts to be good stewards of the structures we service, their occupants, our staff members, and the total environment. Tidy for health first and look second, Reduce human direct exposure to impurities and cleansing items, Acknowledge cleaning as an ecological health benefit, Dedicate to occupational development of cleansing personnel, Communicate the value of healthy structures, Decrease moisture, chemical and particle residue when cleaning, Ensure employee and resident safety, Contain and decrease all contaminants getting in the structure, Dispose of cleaning items in environmentally safe ways, Establish and document regular upkeep schedules.