From the day our doors opened in 1989 CSI International, Inc. has always been a customer oriented and results guided company. The motivator behind our Quality Program is the establishment of a quality culture that focuses on customer’s demands, includes employees at all levels, constantly measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of rules that are coordinated to all departments and levels of the organization to make sure that we continuously meet or surpass our client’s requirements. CSI’s upper management team has worked to organize its Green Seal Cleaning Services strategy and operations around our customer’s requirements, and to create and strengthen a way of life with full employee involvement. Quality for CSI is a process of continuous improvement, not just an inspection program. It means supervision and management must relay a standard of Green Seal Cleaning Services every employee follows and trusts. To meet this challenge CSI has established the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to directly oversee the quality process throughout all segments of our business. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for gauging job performance, executing training programs and identifying and exceeding our client’s expectations. With these things in mind CSI has created the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our customers will get regular quality reports by email or hard copy. These update overview reports are able to provide a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Green Seal Cleaning Services. Every building has different requirements that require us to customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The result is the achievement of service excellence for the client. CSI deploys many standard validation tools to ensure that we are consistently providing the Green Seal Cleaning Services promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to delivering a clean and healthy place of employment for all our staff and your building’s occupants. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which required the use of green cleaning products by facility managers of more than 100,000 federally owned or operated facilities worldwide. Executive Order 13101 also established what green cleaning was for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the most favorable use of products that diminish indoor pollution while reducing environmental pollution and favor renewable materials. Maintaining of a healthy workplace is the joint task of management and staff at all stages of the CSI company. All employees are trained and held accountable to reach the goal of reducing the exterior’s impact on the local territory and to stress and execute environmentally safe, minimal impact cleaning chemicals and practices. CSI understands that the principle of stewardship-- "the obligation for managing, monitoring the quality or carrying out, state or condition of a industrial or institutional building"- is vital to the green cleaning perspective and essential to the success of our green cleansing program. CSI is committed to follow a set of stewardship principles that have actually been established by leaders of the green cleaning movement. These principles will assist in our efforts to be excellent stewards of the buildings we service, their occupants, our staff members, and the overall environment. Clean for health very first and look second, Lessen human exposure to impurities and cleansing products, Recognize cleaning as an environmental health benefit, Devote to occupational advancement of cleansing personnel, Interact the value of healthy structures, Lessen moisture, chemical and particle residue when cleaning, Ensure worker and resident security, Contain and decrease all pollutants entering the building, Dispose of cleansing products in ecologically safe ways, Establish and document regular maintenance schedules.