From the day our doors opened in 1989 CSI International, Inc. has been a client oriented and quality driven organization. The motivator behind our Quality Program is the instillment of quality that pays particular attention to customer’s needs, includes every employee, constantly measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management process, and a set of disciplines that are coordinated to all departments and levels of the organization to insure that all employees consistently reach or surpass our client’s needs. CSI’s senior management team has committed to organize its Green Seal Cleaning Services strategy and operations around our customer’s needs, and to create and strengthen a way of life with high employee participation. Quality for CSI is a task of continuous improvement, not just an observation platform. What that means is supervisors and management must communicate a standard of Green Seal Cleaning Services every employee comprehends and has faith in. To achieve this goal CSI has established the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to focus on the quality process throughout all aspects of our company. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for gauging job performance, implementing training programs and recognizing and exceeding our customer’s expectations. With this in mind CSI has developed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our clients will get regular quality reports by email or hard copy. These analysis documents will provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Green Seal Cleaning Services. Every company has unique situations that demand we individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees informed. The end result is the achieving of service excellence for the client. CSI uses many traditional validation tools to ensure that we are consistently delivering the Green Seal Cleaning Services promised with the best quality. CSI takes an active role in recycling and waste reduction and will abide by its clients recycling procedures. We are accountable to establish, handle, and completely support the recognized Recycling Program of CSI and those of each of our clients as well as our workers. Our responsibilities include: Corporate and Field Management, Website Supervisors and Supervisors: Promote the interest of our employees in the value of ecological and recycling practices, Motivate participation and foster a positive attitude to recycling, Serve as an intermediary in between CSI and our clients, Help our clients with the application of their recycling procedures, Comply with governmental guidelines concerning the reduction, reuse, recycling and recovery of waste products. Company Employees: Take an active function by following the recycling procedures, Have a favorable attitude towards waste decrease and recycling within your workspace, Advise or recommend ways of minimizing waste. At our Customers' center-- All CSI staff members should follow the facility's recycling program and the following steps: Use different containers to gather recyclable papers, Gray brute with black liner is for collecting garbage, Blue brute with clear liner is for gathering recycling paper, Usage separate containers to gather recyclable papers, Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Gather shredded paper in clear liners and position it in the recycling compactor or container for proprietary information, Do not discard disposable gloves in the trash containers, Recycle all packaging products for our cleaning products, Talk to your Supervisor or the Recycling Planner of the facility for any extra info regarding the facility's recycling treatments. CSI REDUCES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Use different containers for garbage and recyclable materials at your desk and central locations, Print double sided (conserves up to 50%), Uses paperless payroll system to alleviate paper checks to assist reduce the total ecological footprint of our organization, Print only when necessary, Proof reads files for errors before printing to prevent waste, Sends out email memos to save paper, Avoids printing emails, Evaluates any hard copy storage, change with a back- up hard drive for centralized storage, Utilizes e-mail rather of sending letters by post, Changes equipment off entirely in the evening and at weekends, Puts equipment on power save where possible, Purchases long lasting devices, Has paper recycling stations beside copy machines and printers, Utilizes energy efficient light bulbs (Usually they take in 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal blood circulation, Reuses clean side of used paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Attempts to use paper for more than one function, Recycles inbound product packaging and boxes for outbound deliveries, Eliminates plastic beverage cups from the water cooler and utilize multiple-use mugs, Repairs furnishings where possible or contribute it to charity, Shreds low-quality paper and usage as packaging. RECYCLES: Recycles our dominant product (probably paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and drink cans, throws caps and covers in the garbage, Recycles toner and inkjet cartridges, Recycles workplace furniture, Recycles batteries, Recycles our IT Hardware and smart phones.