From the day our doors opened in 1989 CSI International, Inc. has always been a customer oriented and quality guided organization. The motivator behind our Quality Program is the establishment of a quality culture that focuses on customer’s demands, involves every level of employee, constantly measures performance, and strives to continually improve. To create this culture our Quality Plan has as a base, a management process, and a set of rules that are relayed to all facets of the company to insure that we consistently meet or surpass our client’s needs. CSI’s upper management team has dedicated themselves to organize its Handyman Services strategy and operations to be in line with our customer’s requirements, and to create and sustain a way of life with full employee involvement. Quality for CSI is a process of continued advancement, not just an observation platform. It means supervisors and management must relay a standard of Handyman Services every employee follows and trusts. To reach this high mark CSI has created the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality process throughout all aspects of our business. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our top levels for assessing job performance, implementing training programs and identifying and surpassing our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our clients receive regular quality reports by email or hard copy. These analysis reports are capable of providing a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Handyman Services. Every facility has different requirements that require us to individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The end result is the achieving of service excellence for the customer. CSI utilizes several traditional validation tools to guarantee that we are consistently delivering the Handyman Services promised with uncompromising quality. CSI's environmentally responsible products paired with our "green" efforts are maintaining the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible products, including low allergenic, non-toxic and naturally degradable cleaner, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning "green" assists in reducing exposure to possibly harmful chemicals that can threaten the health and safety of structure residents, visitors and the cleansing staffs plus reducing the negative influence on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Boost Employee Productivity, Improve Spirits, Reduce Sick days and Associated Healthcare Expenses, Reduce Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Plan Waste with Recyclable Product packaging. LEED is a product of the U.S. Green Structure Council: It is identified with USGBC and supports and advances the Council's objective, it is consistent with the governing concepts, objectives goals and procedures of the Council, and it constantly gathers input from USGBC subscription and outside experts whose participation represents a varied and broad union of structure market stakeholders. Management in Energy and Environmental Design-- LEED: Is the most substantial, reliable and well acknowledged certification standard that identifies green buildings by design, building and operation from the remainder of the market, is a style standard to move structure construction and operation toward sustainability, Is an integrated green structure style training program. Utilization of micro fiber mops and cleaning up clothing where appropriate, Encouraging clients to use only "Green Sealed" consumables products, Administer facility recycling programs, Set up and utilize washer and dryer centers to launder micro fiber mops and clothes where applicable, Distribution of our survey cards to collect occupant feedback so that we can examine and enhance our processes and procedures, All order providing is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleansing electronically saving where facilities approval where possible. CSI can assist you reach LEED Certification by executing the following green cleaning credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.