From the beginning in 1989 CSI International, Inc. has always been a customer oriented and results guided company. The primary purpose of our Quality Program is the instillment of quality that focuses on customer’s expectations, includes employees at all levels, maintains continuous performance levels, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of rules that are relayed to all departments and levels of the company to make sure that we continuously reach or exceed our client’s expectations. CSI’s upper management team has committed to organize its Integrated Building Services strategy and operations to be in line with our customer’s requirements, and to create and sustain a culture with high employee participation. Quality for CSI is a process of continuous advancement, not just an observation platform. What that means is supervision and management must relay a standard of Integrated Building Services every employee follows and trusts. To reach this high mark CSI has developed the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality process throughout all segments of our company. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for evaluating job performance, implementing training programs and recognizing and exceeding our customer’s expectations. With this in mind CSI has developed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our clients will get regular quality reports by email or hard copy. These analysis documents are able to provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Integrated Building Services. Every building has unique challenges that require us to individualize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The outcome is the achieving of service excellence for the customer. CSI deploys several traditional validation tools to ensure that we are continually delivering the Integrated Building Services promised with uncompromising quality. The Green Seal Requirement for Commercial and Institutional Cleansing Solutions GS-42, establishes environmental requirements for cleaning service providers of industrial, public, and institutional structures, consisting of in-house and external cleaning company, to develop a green cleansing program that protects human health and the environment. The standard takes a systems approach with cleansing. Assistance is attended to tools and items used for cleansing (exactly what is utilized for cleansing) and consists of personnel training and preparation (how cleansing is done). The requirement likewise consists of focus on environmental improvements that lower toxicity, waste, and exposure to both building residents and custodial staff. The standard can act as a tool to help business begin to take action to improve their cleaning service and is offered for Green Seal certification. Advantages of G42: Relied on by Purchasers, No Dispute of Interest, Demonstrate Management, Open Doors to New Company.