From our start in 1989 CSI International, Inc. has been a customer focused and results demanding organization. The motivator behind our Quality Program is the establishment of a quality culture that focuses on customer’s needs, includes employees at all levels, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of guidelines that are coordinated to all departments and levels of the organization to make sure that we continuously reach or exceed our client’s expectations. CSI’s senior management team has worked to organize its Integrated Building Services strategy and operations around our customer’s requirements, and to create and strengthen a way of life with full employee participation. Quality for CSI is a process of continuous improvement, not just an observation platform. What that means is supervisors and management must enforce a standard of Integrated Building Services the line worker comprehends and has faith in. To reach this high mark CSI has developed the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to directly oversee the quality process throughout all segments of our business. This role communicates directly with the Chief Operating Officer and pays great attention to the execution and devotion to our high standards for gauging job performance, implementing training programs and recognizing and exceeding our client’s expectations. Thinking of these CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our clients will get periodic quality reports by email or hard copy. These update overview reports are able to provide a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Integrated Building Services. Every building has unique situations that require us to individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees up to date. The end result is the attainment of service excellence for the customer. CSI deploys several traditional validation tools to ensure that we are consistently delivering the Integrated Building Services promised with the best quality. The Green Seal Requirement for Commercial and Institutional Cleaning Services GS-42, develops environmental requirements for cleaning provider of business, public, and institutional structures, including in-house and external cleaning services, to produce a green cleansing program that protects human health and the environment. The basic takes a systems approach with cleaning. Assistance is provided for tools and products utilized for cleansing (what is utilized for cleaning) and includes personnel training and planning (how cleaning is done). The requirement also consists of emphasis on ecological improvements that lower toxicity, waste, and exposure to both structure residents and custodial personnel. The standard can work as a tool to help companies start to act to enhance their cleaning service and is offered for Green Seal certification. Benefits of G42: Relied on by Buyers, No Dispute of Interest, Show Leadership, Open Doors to New Organisation.