From the beginning in 1989 CSI International, Inc. has always been a customer oriented and results demanding organization. The motivator behind our Quality Program is the creation of a quality craft that pays particular attention to customer’s demands, includes every employee, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of rules that are relayed to all facets of the company to insure that all employees consistently meet or surpass our client’s needs. CSI’s senior management team has dedicated themselves to organize its Integrated Building Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a way of life with high employee participation. Quality for CSI is a task of continued advancement, not just an examination protocol. It means supervision and management must enforce a standard of Integrated Building Services the line worker understands and believes in. To reach this high mark CSI has created the job of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to directly oversee the quality process throughout all segments of our business. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the implementation and adherence to our top levels for gauging job performance, executing training programs and identifying and exceeding our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our clients receive regular quality reports via email or print copy. These analysis documents will provide a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Integrated Building Services. Every building has different requirements that require us to individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The outcome is the achievement of service excellence for the customer. CSI uses several traditional validation tools to guarantee that we are continually providing the Integrated Building Services promised with uncompromising quality. The Green Seal Requirement for Commercial and Institutional Cleaning Solutions GS-42, develops ecological requirements for cleaning company of business, public, and institutional structures, consisting of in-house and external cleaning services, to develop a green cleaning program that safeguards human health and the environment. The basic takes a systems approach with cleansing. Guidance is provided for tools and products used for cleansing (exactly what is used for cleaning) and consists of staff training and preparation (how cleaning is done). The requirement likewise consists of focus on ecological improvements that decrease toxicity, waste, and direct exposure to both structure residents and custodial personnel. The requirement can serve as a tool to help business start to act to improve their cleaning service and is readily available for Green Seal accreditation. Advantages of G42: Trusted by Buyers, No Conflict of Interest, Demonstrate Management, Open Doors to New Company.