From the day our doors opened in 1989 CSI International, Inc. has been a customer oriented and quality demanding organization. The primary purpose of our Quality Program is the creation of a quality craft that focuses on customer’s demands, involves every level of employee, maintains continuous performance levels, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management plan, and a set of disciplines that are relayed to all facets of the organization to insure that all employees consistently meet or surpass our customer’s requirements. CSI’s upper management team has dedicated themselves to organize its Safe Building Services strategy and operations to be in line with our customer’s requirements, and to create and sustain a way of life with high employee participation. Quality for CSI is a challenge of continuous improvement, not just an inspection program. What that means is supervision and management must communicate a standard of Safe Building Services every employee comprehends and has faith in. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training inorder to manage our QA Program and to directly oversee the quality procedures throughout all departments of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for assessing job performance, implementing training programs and recognizing and exceeding our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our clients will get regular quality reports via email or print copy. These analysis documents are able to provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Safe Building Services. Every company has different requirements that demand we individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The result is the achieving of service excellence for the client. CSI utilizes several traditional validation tools to guarantee that we are continually delivering the Safe Building Services promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is committed to delivering a clean and healthy workplace for every one of our employees and your building’s occupants. Presidential Executive Order 13101, delivered in 1992, by former President Bill Clinton directed the facility managers of more than 100,000 federally owned or operated buildings globally to start the use of green cleaning products. Executive Order 13101 also defined green cleaning for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the best use of goods that minimize indoor pollution simultaneously reducing environmental pollution and favor renewable materials. Maintaining of a healthy workplace is the shared job of management and staff at all stages of the CSI company. All staff is trained and held accountable to achieve the goal of reducing the exterior’s role on the local territory and to highlight and exercise environmentally safe, minimal impact cleaning chemicals and practices. CSI understands that the idea of stewardship-- "the responsibility for handling, monitoring the quality or performing, state or condition of an institutional or business structure"- is vital to the green cleaning point of view and important to the success of our green cleaning program. CSI is dedicated to follow a set of stewardship principles that have been developed by leaders of the green cleaning motion. These concepts will help in our efforts to be excellent stewards of the structures we service, their residents, our workers, and the total environment. Clean for health first and appearance second, Decrease human exposure to pollutants and cleansing items, Acknowledge cleansing as an environmental health advantage, Commit to occupational advancement of cleansing workers, Interact the worth of healthy buildings, Reduce particle, chemical and moisture residue when cleaning, Ensure worker and resident security, Contain and minimize all pollutants getting in the structure, Dispose of cleaning items in environmentally safe ways, Develop and document regular maintenance schedules.