From our inception in 1989 CSI International, Inc. has always been a customer focused and quality guided organization. The primary purpose of our Quality Program is the creation of a quality craft that focuses on customer’s expectations, involves every level of employee, continuously measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of rules that are relayed to all departments and levels of the organization to make sure that we consistently reach or surpass our client’s expectations. CSI’s senior management team has committed to organize its Safe Janitorial Services strategy and operations to be in line with our customer’s requirements, and to create and sustain a way of life with full employee involvement. Quality for CSI is a task of continuous improvement, not just an examination protocol. It means supervisors and management must communicate a standard of Safe Janitorial Services the line worker comprehends and has faith in. To reach this high mark CSI has developed the job of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to directly oversee the quality procedures throughout all departments of our company. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for evaluating job performance, implementing training programs and recognizing and exceeding our client’s expectations. With this in mind CSI has developed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our clients will get periodic quality reports via email or print copy. These inspection reports are capable of providing a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Safe Janitorial Services. Every facility has different requirements that require us to individualize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The end result is the achieving of service excellence for the customer. CSI deploys many standard validation tools to guarantee that we are consistently providing the Safe Janitorial Services promised with the best quality. CSI takes an active role in recycling and waste decrease and will adhere to its clients recycling treatments. We are accountable to develop, manage, and fully support the recognized Recycling Program of CSI and those of each of our clients along with our staff members. Our responsibilities include: Corporate and Field Management, Site Supervisors and Supervisors: Stimulate the interest of our employees in the value of ecological and recycling practices, Encourage participation and foster a favorable mindset to recycling, Function as a liaison between CSI and our customers, Assist our customers with the application of their recycling treatments, Adhere to governmental regulations concerning the decrease, reuse, recycling and healing of waste products. Company Employees: Take an active role by following the recycling treatments, Have a positive attitude to waste decrease and recycling within your working area, Recommend or recommend methods of minimizing waste. At our Clients' facility-- All CSI staff members must follow the center's recycling program and the following steps: Use separate containers to collect recyclable documents, Gray brute with black liner is for collecting trash, Blue brute with clear liner is for collecting recycling paper, Usage separate containers to gather recyclable papers, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Gather shredded paper in clear liners and place it in the recycling compactor or container for exclusive information, Do not discard disposable gloves in the trash containers, Recycle all packaging materials for our cleaning items, Consult with your Supervisor or the Recycling Planner of the center for any additional information relating to the facility's recycling treatments. CSI MINIMIZES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Usage separate containers for trash and recyclable materials at your desk and central locations, Print double sided (conserves approximately 50%), Uses paperless payroll system to reduce paper checks to assist decrease the general ecological footprint of our company, Print just when necessary, Evidence checks out files for mistakes before printing to prevent waste, Sends e-mail memos to conserve paper, Prevents printing emails, Reviews any hard copy storage, change with a back- up disk drive for central storage, Uses e-mail instead of corresponding by post, Switches equipment off totally in the evening and at weekends, Puts equipment on power save where possible, Purchases resilient equipment, Has paper recycling stations beside photocopiers and printers, Utilizes energy efficient light bulbs (On average they consume 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal blood circulation, Recycles clean side of utilized paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to utilize paper for more than one purpose, Reuses inbound product packaging and boxes for outbound deliveries, Removes plastic beverage cups from the water cooler and use recyclable mugs, Repairs furniture where possible or contribute it to charity, Shreds low-quality paper and use as packaging. RECYCLES: Recycles our dominant material (probably paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and drink cans, tosses caps and covers in the garbage, Recycles toner and inkjet cartridges, Recycles office furniture, Recycles batteries, Recycles our IT Hardware and smart phones.