From the beginning in 1989 CSI International, Inc. has always been a customer oriented and quality driven organization. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s expectations, includes employees at all levels, continuously measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of disciplines that are coordinated to all departments and levels of the company to insure that we continuously meet or exceed our customer’s requirements. CSI’s senior management team has committed to organize its Business Building Operations strategy and operations around our customer’s needs, and to create and strengthen a culture with full employee involvement. Quality for CSI is a process of continuous enhancement, not just an observation platform. It means supervisors and management must enforce a standard of Business Building Operations every employee understands and believes in. To meet this challenge CSI has created the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to pay close attention to the quality procedures throughout all aspects of our company. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for assessing job performance, executing training programs and identifying and exceeding our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our customers receive regular quality reports by email or hard copy. These inspection documents are able to provide a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Building Operations. Every building has unique situations that require us to individualize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The result is the achievement of service excellence for the customer. CSI deploys several standard validation tools to ensure that we are continually delivering the Business Building Operations promised with the best quality. The Green Seal Standard for Commercial and Institutional Cleaning Services GS-42, develops ecological requirements for cleaning company of industrial, public, and institutional structures, including in-house and external cleaning company, to produce a green cleansing program that safeguards human health and the environment. The basic takes a systems approach with cleansing. Assistance is attended to tools and products used for cleaning (exactly what is used for cleaning) and includes staff training and preparation (how cleaning is done). The requirement likewise includes focus on ecological improvements that decrease toxicity, waste, and direct exposure to both building occupants and custodial personnel. The requirement can work as a tool to help companies start to take action to improve their cleaning company and is readily available for Green Seal accreditation. Benefits of G42: Trusted by Buyers, No Conflict of Interest, Demonstrate Leadership, Open Doors to New Organisation.