From our start in 1989 CSI International, Inc. has been a customer focused and quality guided organization. The motivator behind our Quality Program is the creation of a quality craft that focuses on customer’s demands, includes every employee, maintains continuous performance levels, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management process, and a set of disciplines that are coordinated to all facets of the company to make sure that all employees continuously reach or surpass our customer’s expectations. CSI’s senior management team has worked to organize its Facilities Management strategy and operations around our customer’s needs, and to create and strengthen a culture with full employee involvement. Quality for CSI is a process of continuous enhancement, not just an examination protocol. It means supervision and management must enforce a standard of Facilities Management everyone follows and trusts. To meet this challenge CSI has established the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality process throughout all segments of our business. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for assessing job performance, implementing training programs and recognizing and surpassing our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our customers receive regular quality reports by email or hard copy. These update overview reports are capable of providing a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Facilities Management. Every facility has unique situations that demand we individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The result is the achieving of service excellence for the customer. CSI uses several traditional validation tools to guarantee that we are consistently delivering the Facilities Management promised with the best quality. CSI's ecologically accountable products paired with our "green" efforts are preserving the environment'& #39; s health and yours. CSI Green utilizes only eco-responsible products, including low allergenic, non-toxic and biodegradable cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber fabrics and mops. Cleaning "green" assists in decreasing direct exposure to potentially harmful chemicals that can threaten the health and safety of structure residents, visitors and the cleansing staffs plus reducing the unfavorable impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Boost Employee Efficiency, Improve Morale, Reduce Sick days and Associated Health Care Expenses, Minimize Water and Air Contamination, Reduce Waste with Concentrated Cleansing Products, Reduce Bundle Waste with Recyclable Product packaging. LEED is an item of the United States Green Building Council: It is related to USGBC and supports and advances the Council's objective, it follows the governing principles, goals goals and processes of the Council, and it continually amasses input from USGBC membership and outside experts whose involvement represents a varied and broad union of structure market stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most comprehensive, authoritative and well recognized accreditation requirement that identifies green structures by design, construction and operation from the rest of the market, is a design guideline to move building construction and operation toward sustainability, Is an integrated green structure style training program. Utilization of micro fiber mops and cleaning up clothing where suitable, Encouraging customers to utilize just "Green Sealed" consumables items, Administer center recycling programs, Install and utilize washer and clothes dryer facilities to launder micro fiber mops and clothes where appropriate, Distribution of our survey cards to gather resident feedback so that we can evaluate and enhance our procedures and treatments, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning digitally saving where facilities approval where possible. CSI can assist you reach LEED Accreditation by implementing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Contaminant Source Control: EQc3.5 = Possible 1 point.