From our inception in 1989 CSI International, Inc. has been a customer focused and quality guided organization. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s demands, includes employees at all levels, continuously measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of guidelines that are relayed to all departments and levels of the organization to insure that all employees consistently meet or exceed our customer’s expectations. CSI’s upper management team has committed to organize its Green Custodial Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a culture with full employee involvement. Quality for CSI is a challenge of continued advancement, not just an observation platform. It means supervisors and management must relay a standard of Green Custodial Services every employee understands and believes in. To reach this high mark CSI has developed the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to directly oversee the quality procedures throughout all aspects of our company. This role communicates directly with the Chief Operating Officer and pays great attention to the implementation and adherence to our top levels for gauging job performance, executing training programs and identifying and exceeding our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our clients receive regular quality reports by email or hard copy. These analysis reports are capable of providing a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Green Custodial Services. Every company has different requirements that require us to individualize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The outcome is the achieving of service excellence for the client. CSI deploys multiple standard validation tools to ensure that we are consistently providing the Green Custodial Services promised with the best quality. The Green Seal Requirement for Commercial and Institutional Cleaning Services GS-42, establishes environmental requirements for cleaning up service providers of industrial, public, and institutional structures, consisting of in-house and external cleaning services, to create a green cleansing program that secures human health and the environment. The basic takes a systems approach with cleansing. Guidance is offered tools and items utilized for cleansing (what is used for cleansing) and includes personnel training and preparation (how cleaning is done). The standard likewise consists of emphasis on environmental improvements that decrease toxicity, waste, and direct exposure to both building residents and custodial personnel. The requirement can function as a tool to help business start to take action to improve their cleaning company and is offered for Green Seal certification. Advantages of G42: Relied on by Buyers, No Conflict of Interest, Demonstrate Management, Open Doors to New Business.