From our start in 1989 CSI International, Inc. has always been a customer focused and results guided company. The motivator behind our Quality Program is the creation of a quality craft that focuses on customer’s demands, involves every level of employee, continuously measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of disciplines that are relayed to all departments and levels of the organization to insure that we consistently reach or exceed our client’s expectations. CSI’s upper management team has dedicated themselves to organize its Green Custodial Services strategy and operations around our customer’s requirements, and to create and sustain a way of life with full employee participation. Quality for CSI is a challenge of continuous improvement, not just an observation platform. It means supervisors and management must relay a standard of Green Custodial Services every employee follows and trusts. To reach this high mark CSI has developed the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality procedures throughout all departments of our company. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for measuring job performance, executing training programs and identifying and exceeding our client’s expectations. Thinking of these CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our clients will get regular quality reports by email or hard copy. These inspection documents are capable of providing a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Green Custodial Services. Every facility has different requirements that demand we customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The outcome is the achievement of service excellence for the client. CSI uses multiple standard validation tools to guarantee that we are consistently providing the Green Custodial Services promised with uncompromising quality. CSI takes an active role in recycling and waste reduction and will adhere to its clients recycling procedures. We are responsible to develop, handle, and completely support the established Recycling Program of CSI and those of each of our customers in addition to our staff members. Our duties include: Corporate and Field Management, Site Supervisors and Supervisors: Stimulate the interest of our staff members in the importance of ecological and recycling practices, Motivate participation and foster a positive mindset to recycling, Function as an intermediary in between CSI and our clients, Help our customers with the application of their recycling treatments, Adhere to governmental guidelines concerning the reduction, reuse, recycling and recovery of waste products. Company Employees: Take an active function by following the recycling procedures, Have a positive mindset to waste decrease and recycling within your working area, Recommend or suggest ways of lowering waste. At our Clients' facility-- All CSI workers need to follow the facility's recycling program and the following steps: Use different containers to collect recyclable papers, Gray brute with black liner is for gathering garbage, Blue brute with clear liner is for gathering recycling paper, Use different containers to gather recyclable documents, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Gather shredded paper in clear liners and place it in the recycling compactor or container for proprietary information, Do not discard disposable gloves in the trash containers, Recycle all packing materials for our cleaning products, Seek advice from your Supervisor or the Recycling Planner of the facility for any additional info regarding the facility's recycling procedures. CSI REDUCES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Use separate containers for trash and recyclable materials at your desk and central areas, Print double sided (saves up to 50%), Utilizes paperless payroll system to relieve paper checks to assist reduce the overall ecological footprint of our organization, Print only when necessary, Proof checks out files for mistakes before printing to avoid waste, Sends e-mail memos to save paper, Prevents printing emails, Examines any hard copy storage, replace with a back- up disk drive for centralized storage, Utilizes email rather of sending letters by post, Changes equipment off entirely at night and at weekends, Puts equipment on power save where possible, Purchases long lasting devices, Has paper recycling stations next to copy machines and printers, Utilizes energy effective light bulbs (Usually they consume 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal flow, Recycles clean side of used paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to use paper for more than one purpose, Recycles incoming product packaging and boxes for outgoing deliveries, Gets rid of plastic drink cups from the water cooler and utilize recyclable mugs, Fixes furnishings where possible or donate it to charity, Shreds low-quality paper and use as packaging. RECYCLES: Recycles our dominant material (probably paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and drink cans, tosses caps and lids in the trash, Recycles toner and inkjet cartridges, Recycles workplace furniture, Recycles batteries, Recycles our IT Hardware and mobile phones.