From the day our doors opened in 1989 CSI International, Inc. has always been a client oriented and quality guided organization. The primary purpose of our Quality Program is the instillment of quality that focuses on customer’s expectations, involves every level of employee, maintains continuous performance levels, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of guidelines that are coordinated to all facets of the company to make sure that all employees continuously meet or exceed our customer’s needs. CSI’s upper management team has dedicated themselves to organize its Owner Occupied Facility Services strategy and operations around our customer’s requirements, and to create and sustain a culture with high employee participation. Quality for CSI is a challenge of continuous enhancement, not just an examination protocol. What that means is supervisors and management must relay a set directive of Owner Occupied Facility Services everyone follows and trusts. To reach this high mark CSI has created the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to directly oversee the quality procedures throughout all aspects of our business. The position reports directly to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for assessing job performance, executing training programs and acknowledging and surpassing our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our clients receive periodic quality reports by email or hard copy. These inspection documents are capable of providing a full work-site overview while including graphs for visual reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Owner Occupied Facility Services. Every facility has different requirements that require us to customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The end result is the achieving of service excellence for the client. CSI deploys many standard validation tools to guarantee that we are consistently delivering the Owner Occupied Facility Services promised with uncompromising quality. CSI takes an active role in recycling and waste decrease and will comply with its customers recycling procedures. We are accountable to establish, manage, and completely support the recognized Recycling Program of CSI and those of each of our customers in addition to our employees. Our obligations include: Corporate and Field Management, Site Supervisors and Supervisors: Stimulate the interest of our employees in the significance of ecological and recycling practices, Motivate participation and foster a favorable attitude to recycling, Act as a liaison in between CSI and our customers, Assist our customers with the execution of their recycling treatments, Abide by governmental policies concerning the decrease, reuse, recycling and recovery of waste products. Company Employees: Take an active function by following the recycling treatments, Have a favorable attitude towards waste reduction and recycling within your working area, Suggest or recommend ways of lowering waste. At our Clients' facility-- All CSI staff members need to follow the center's recycling program and the following steps: Usage different containers to collect recyclable documents, Gray brute with black liner is for collecting garbage, Blue brute with clear liner is for collecting recycling paper, Usage different containers to collect recyclable papers, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Gather shredded paper in clear liners and put it in the recycling compactor or container for exclusive information, Do not throw away non reusable gloves in the garbage containers, Recycle all packing materials for our cleaning products, Speak with your Manager or the Recycling Planner of the facility for any additional details concerning the facility's recycling procedures. CSI MINIMIZES, REUSES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Use different containers for trash and recyclable materials at your desk and central areas, Print double sided (conserves as much as 50%), Uses paperless payroll system to reduce paper checks to assist reduce the overall environmental footprint of our company, Print just when necessary, Evidence reads documents for mistakes before printing to avoid waste, Sends email memos to conserve paper, Avoids printing e-mails, Reviews any paper copy storage, replace with a back- up hard disk for centralized storage, Utilizes e-mail instead of sending letters by post, Changes devices off completely in the evening and at weekends, Puts devices on power save where possible, Purchases durable equipment, Has paper recycling stations next to photocopiers and printers, Uses energy efficient light bulbs (On average they consume 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal circulation, Reuses clean side of used paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to utilize paper for more than one purpose, Recycles incoming product packaging and boxes for outgoing deliveries, Removes plastic beverage cups from the water cooler and use multiple-use mugs, Repair works furniture where possible or contribute it to charity, Shreds low-quality paper and usage as product packaging. RECYCLES: Recycles our dominant product (probably paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and drink cans, throws caps and lids in the garbage, Recycles toner and inkjet cartridges, Recycles workplace furnishings, Recycles batteries, Recycles our IT Hardware and cellphones.