From the beginning in 1989 CSI International, Inc. has always been a client focused and results driven organization. The primary purpose of our Quality Program is the establishment of a quality culture that pays particular attention to customer’s needs, involves every level of employee, maintains continuous performance levels, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management process, and a set of guidelines that are relayed to all facets of the company to make sure that all employees consistently reach or exceed our customer’s needs. CSI’s upper management team has committed to organize its Owner Occupied Facility Services strategy and operations to be in line with our customer’s requirements, and to develop and strengthen a culture with full employee involvement. Quality for CSI is a task of continued improvement, not just an observation platform. What that means is supervision and management must relay a standard of Owner Occupied Facility Services every employee comprehends and has faith in. To reach this high mark CSI has created the job of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to focus on the quality procedures throughout all aspects of our company. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for evaluating job performance, executing training programs and acknowledging and surpassing our client’s expectations. With these things in mind CSI has created the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our customers. Our customers receive regular quality reports by email or hard copy. These update overview documents will provide a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Owner Occupied Facility Services. Every facility has unique challenges that require us to individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The result is the achieving of service excellence for the client. CSI deploys multiple traditional validation tools to guarantee that we are consistently providing the Owner Occupied Facility Services promised with the best quality. CSI's environmentally responsible items paired with our "green" initiatives are maintaining the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible products, consisting of low allergenic, non-toxic and biodegradable cleaning agents, HEPA ® micro-filtered vacuum cleaners and microfiber fabrics and mops. Cleaning "green" helps in decreasing exposure to potentially harmful chemicals that can threaten the health and safety of structure occupants, visitors and the cleansing personnels plus minimizing the negative effect on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Increase Employee Efficiency, Improve Morale, Reduce Sick days and Associated Healthcare Expenses, Lower Water and Air Contamination, Reduce Waste with Concentrated Cleansing Products, Reduce Bundle Waste with Recyclable Product packaging. LEED is a product of the United States Green Building Council: It is identified with USGBC and supports and advances the Council's objective, it follows the governing concepts, objectives goals and procedures of the Council, and it continuously gathers input from USGBC subscription and outside experts whose participation represents a varied and broad union of structure industry stakeholders. Leadership in Energy and Environmental Design-- LEED: Is the most comprehensive, reliable and well acknowledged certification requirement that differentiates green buildings by style, construction and operation from the rest of the market, is a style standard to move structure construction and operation toward sustainability, Is an integrated green building design training program. Usage of micro fiber mops and cleaning clothes where relevant, Encouraging customers to utilize just "Green Sealed" consumables products, Administer center recycling programs, Set up and utilize washer and clothes dryer centers to wash micro fiber mops and clothing where applicable, Distribution of our survey cards to collect resident feedback so that we can examine and enhance our processes and treatments, All order providing is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning electronically conserving where facilities approval where possible. CSI can help you reach LEED Accreditation by carrying out the following green cleaning credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.