From the day our doors opened in 1989 CSI International, Inc. has been a customer focused and quality guided organization. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, includes every employee, continuously measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management process, and a set of disciplines that are relayed to all departments and levels of the company to insure that all employees continuously meet or exceed our customer’s needs. CSI’s upper management team has dedicated themselves to organize its Owner Occupied Facility Services strategy and operations around our customer’s requirements, and to create and strengthen a culture with high employee involvement. Quality for CSI is a task of continued advancement, not just an examination protocol. What that means is supervisors and management must communicate a standard of Owner Occupied Facility Services the line worker comprehends and has faith in. To achieve this goal CSI has developed the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to directly oversee the quality procedures throughout all segments of our business. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for evaluating job performance, implementing training programs and identifying and exceeding our customer’s expectations. With these things in mind CSI has developed the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our clients. Our clients will get regular quality reports by email or hard copy. These update overview reports are able to provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Owner Occupied Facility Services. Every company has unique situations that demand we individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The end result is the achieving of service excellence for the customer. CSI uses multiple traditional validation tools to guarantee that we are consistently providing the Owner Occupied Facility Services promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is dedicated to delivering a clean and healthy workplace for every one of our staff and yours. In 1992, former President Bill Clinton delivered this presidential Executive Order 13101 which directed the use of green cleaning products by building managers of more than 100,000 federally owned or operated facilities globally. The Order also established what green cleaning was for the first time, saying that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the best use of products that minimize indoor pollution while reducing environmental pollution and favor renewable materials. Maintaining of a healthy environment is the joint responsibility of management and employees at all levels of the CSI company. Every employee is trained and held responsible to achieve the goal of reducing the exterior’s role on the local environment and to highlight and execute environmentally safe, low impact cleaning chemicals and procedures. CSI understands that the principle of stewardship-- "the responsibility for managing, carrying out or supervising the quality, state or condition of an institutional or business building"- is essential to the green cleansing perspective and integral to the success of our green cleansing program. CSI is committed to follow a set of stewardship principles that have been developed by leaders of the green cleaning motion. These principles will help in our efforts to be good stewards of the structures we service, their occupants, our workers, and the overall environment. Clean for health very first and appearance 2nd, Reduce human direct exposure to pollutants and cleaning items, Acknowledge cleaning as an ecological health advantage, Commit to occupational development of cleaning personnel, Interact the value of healthy buildings, Minimize chemical, particle and wetness residue when cleaning, Ensure worker and resident safety, Contain and lower all pollutants entering the building, Dispose of cleaning products in ecologically safe methods, Develop and record routine maintenance schedules.