From our inception in 1989 CSI International, Inc. has always been a client focused and results guided company. The main reason for our Quality Program is the creation of a quality craft that pays particular attention to customer’s demands, includes every employee, continuously measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of disciplines that are coordinated to all facets of the organization to make sure that we consistently reach or exceed our client’s requirements. CSI’s upper management team has committed to organize its Quality Building Maintenance strategy and operations around our customer’s needs, and to create and strengthen a way of life with full employee participation. Quality for CSI is a challenge of continuous enhancement, not just an inspection program. What that means is supervisors and management must relay a standard of Quality Building Maintenance the line worker follows and trusts. To meet this challenge CSI has created the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality procedures throughout all aspects of our business. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for measuring job performance, implementing training programs and recognizing and exceeding our client’s expectations. Thinking of these CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our clients. Our clients receive periodic quality reports by email or hard copy. These inspection documents are able to provide a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Quality Building Maintenance. Every building has different requirements that demand we customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees informed. The outcome is the achieving of service excellence for the client. CSI uses many traditional validation tools to ensure that we are continually providing the Quality Building Maintenance promised with the best quality. CSI takes an active role in recycling and waste decrease and will adhere to its clients recycling treatments. We are accountable to develop, manage, and fully support the established Recycling Program of CSI and those of each of our customers along with our staff members. Our responsibilities include: Corporate and Field Management, Site Supervisors and Supervisors: Promote the interest of our staff members in the value of environmental and recycling practices, Encourage participation and cultivate a positive mindset towards recycling, Serve as a liaison in between CSI and our clients, Help our customers with the implementation of their recycling procedures, Comply with governmental guidelines worrying the decrease, reuse, recycling and healing of waste products. Company Employees: Take an active function by following the recycling treatments, Have a favorable attitude towards waste decrease and recycling within your workspace, Suggest or suggest methods of reducing waste. At our Customers' center-- All CSI employees need to follow the center's recycling program and the following steps: Use different containers to collect recyclable papers, Gray brute with black liner is for gathering trash, Blue brute with clear liner is for collecting recycling paper, Use separate containers to gather recyclable papers, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Gather shredded paper in clear liners and place it in the recycling compactor or container for proprietary info, Do not discard non reusable gloves in the garbage containers, Recycle all packaging materials for our cleansing products, Seek advice from your Supervisor or the Recycling Coordinator of the facility for any extra information concerning the center's recycling treatments. CSI LOWERS, REUSES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Use different containers for garbage and recyclable materials at your desk and main locations, Print double sided (saves approximately 50%), Utilizes paperless payroll system to minimize paper checks to help minimize the general ecological footprint of our organization, Print only when necessary, Proof checks out files for errors before printing to avoid waste, Sends email memos to save paper, Prevents printing emails, Reviews any paper copy storage, replace with a back- up hard disk drive for centralized storage, Uses email rather of sending letters by post, Switches equipment off entirely in the evening and at weekends, Puts devices on power save where possible, Purchases long lasting equipment, Has paper recycling stations next to photocopiers and printers, Utilizes energy effective light bulbs (Typically they consume 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal flow, Recycles tidy side of used paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to use paper for more than one purpose, Recycles inbound product packaging and boxes for outgoing shipments, Gets rid of plastic beverage cups from the water cooler and utilize reusable mugs, Fixes furnishings where possible or donate it to charity, Shreds low-quality paper and use as packaging. RECYCLES: Recycles our dominant material (most likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and beverage cans, tosses caps and covers in the garbage, Recycles toner and inkjet cartridges, Recycles office furniture, Recycles batteries, Recycles our IT Hardware and mobile phones.