From our start in 1989 CSI International, Inc. has been a customer focused and quality guided organization. The motivator behind our Quality Program is the instillment of quality that focuses on customer’s demands, involves every level of employee, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of guidelines that are coordinated to all facets of the organization to make sure that all employees continuously meet or exceed our client’s expectations. CSI’s senior management team has committed to organize its Quality Custodial strategy and operations around our customer’s needs, and to develop and strengthen a way of life with full employee involvement. Quality for CSI is a task of continuous improvement, not just an inspection program. What that means is supervisors and management must relay a standard of Quality Custodial the line worker comprehends and has faith in. To achieve this goal CSI has established the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to directly oversee the quality process throughout all departments of our company. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for assessing job performance, implementing training programs and identifying and exceeding our client’s expectations. Thinking of these CSI has deployed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our customers receive regular quality reports by email or hard copy. These inspection documents are able to provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Quality Custodial. Every building has unique situations that require us to individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The end result is the attainment of service excellence for the client. CSI utilizes many traditional validation tools to ensure that we are continually providing the Quality Custodial promised with uncompromising quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is dedicated to delivering a clean and healthy working environment for every one of our employees and your building’s tenants. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton lead the use of green cleaning products by building managers of more than 100,000 federally owned or operated buildings worldwide. The Order also established what green cleaning was for the first time, communicating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the most favorable use of goods that diminish indoor pollution while reducing environmental pollution and favor sustainable materials. Maintaining of a healthy environment is the shared task of management and employees at all levels of the CSI company. All employees are trained and held responsible to reach the goal of minimizing the exterior’s impact on the local territory and to stress and exercise environmentally safe, minimal impact cleaning chemicals and procedures. CSI comprehends that the principle of stewardship-- "the obligation for managing, conducting or supervising the quality, state or condition of a industrial or institutional structure"- is necessary to the green cleaning point of view and essential to the success of our green cleansing program. CSI is devoted to follow a set of stewardship principles that have actually been established by leaders of the green cleansing motion. These principles will help in our efforts to be great stewards of the structures we service, their residents, our staff members, and the general environment. Tidy for health first and appearance 2nd, Minimize human direct exposure to pollutants and cleansing products, Recognize cleansing as an ecological health benefit, Devote to occupational advancement of cleansing workers, Interact the worth of healthy structures, Decrease moisture, chemical and particle residue when cleaning, Make sure worker and occupant security, Contain and reduce all toxins going into the structure, Dispose of cleaning items in ecologically safe ways, Develop and document routine maintenance schedules.