From our inception in 1989 CSI International, Inc. has been a customer focused and quality demanding organization. The main reason for our Quality Program is the establishment of a quality culture that focuses on customer’s expectations, involves every level of employee, constantly measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management process, and a set of disciplines that are coordinated to all departments and levels of the company to insure that all employees consistently reach or surpass our client’s requirements. CSI’s upper management team has worked to organize its Safe Building Management strategy and operations to be in line with our customer’s requirements, and to develop and strengthen a way of life with full employee participation. Quality for CSI is a process of continued improvement, not just an observation platform. What that means is supervisors and management must enforce a standard of Safe Building Management everyone understands and believes in. To achieve this goal CSI has developed the job of Director of Corporate Quality and Training inorder to manage our QA Program and to pay close attention to the quality process throughout all aspects of our business. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for gauging job performance, implementing training programs and recognizing and surpassing our client’s expectations. With these things in mind CSI has developed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our clients receive periodic quality reports via email or print copy. These update overview documents will provide a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Safe Building Management. Every company has unique situations that require us to customize a program that fits well with its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision responsible, and employees informed. The result is the achieving of service excellence for the client. CSI utilizes many standard validation tools to guarantee that we are consistently delivering the Safe Building Management promised with uncompromising quality. The Green Seal Standard for Commercial and Institutional Cleansing Solutions GS-42, develops environmental requirements for cleaning up provider of business, public, and institutional structures, including in-house and external cleaning services, to produce a green cleaning program that safeguards human health and the environment. The standard takes a systems approach with cleaning. Guidance is offered tools and products used for cleansing (what is utilized for cleansing) and includes personnel training and planning (how cleansing is done). The standard likewise consists of focus on ecological enhancements that reduce toxicity, waste, and direct exposure to both building occupants and custodial staff. The standard can serve as a tool to assist business start to do something about it to improve their cleaning company and is readily available for Green Seal certification. Benefits of G42: Relied on by Buyers, No Conflict of Interest, Show Leadership, Open Doors to New Business.