From our inception in 1989 CSI International, Inc. has been a customer oriented and results demanding company. The primary purpose of our Quality Program is the establishment of a quality culture that focuses on customer’s needs, involves every level of employee, maintains continuous performance levels, and strives to continually improve. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of rules that are coordinated to all departments and levels of the organization to make sure that we continuously meet or exceed our customer’s needs. CSI’s senior management team has committed to organize its Value Added Building Services strategy and operations around our customer’s requirements, and to develop and strengthen a way of life with full employee involvement. Quality for CSI is a task of continuous improvement, not just an inspection program. It means supervisors and management must relay a standard of Value Added Building Services the line worker understands and believes in. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training for the purposes of managing our QA Program and to focus on the quality procedures throughout all segments of our company. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for measuring job performance, implementing training programs and acknowledging and surpassing our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our customers will get regular quality reports by email or hard copy. These analysis reports are capable of providing a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Value Added Building Services. Every facility has unique situations that require us to individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in touch, supervision accountable, and employees informed. The result is the attainment of service excellence for the client. CSI uses many standard validation tools to guarantee that we are continually delivering the Value Added Building Services promised with the best quality. CSI takes an active role in recycling and waste decrease and will adhere to its customers recycling procedures. We are accountable to develop, manage, and totally support the recognized Recycling Program of CSI and those of each of our customers along with our staff members. Our responsibilities include: Corporate and Field Management, Website Supervisors and Supervisors: Stimulate the interest of our employees in the importance of environmental and recycling practices, Motivate involvement and foster a favorable attitude towards recycling, Function as an intermediary between CSI and our clients, Assist our customers with the execution of their recycling treatments, Comply with governmental guidelines concerning the decrease, reuse, recycling and healing of waste products. Business Employees: Take an active function by following the recycling treatments, Have a favorable attitude towards waste reduction and recycling within your working area, Suggest or suggest methods of reducing waste. At our Consumers' facility-- All CSI employees should follow the facility's recycling program and the following steps: Usage separate containers to gather recyclable documents, Gray brute with black liner is for collecting garbage, Blue brute with clear liner is for collecting recycling paper, Use different containers to collect recyclable papers, Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Gather shredded paper in clear liners and place it in the recycling compactor or container for proprietary information, Do not throw away non reusable gloves in the trash containers, Recycle all packaging products for our cleansing items, Seek advice from your Manager or the Recycling Organizer of the center for any additional details regarding the center's recycling treatments. CSI REDUCES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Usage different containers for garbage and recyclable products at your desk and central areas, Print double sided (conserves up to 50%), Uses paperless payroll system to alleviate paper checks to help decrease the total ecological footprint of our company, Print just when essential, Proof checks out files for errors before printing to avoid waste, Sends out e-mail memos to conserve paper, Avoids printing emails, Examines any hard copy storage, replace with a back- up disk drive for centralized storage, Utilizes email instead of sending letters by post, Changes devices off totally in the evening and at weekends, Puts equipment on power save where possible, Purchases long lasting equipment, Has paper recycling stations next to copy machines and printers, Utilizes energy effective light bulbs (Typically they consume 8% less energy than a standard bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal flow, Reuses clean side of used paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to use paper for more than one purpose, Recycles inbound product packaging and boxes for outbound deliveries, Gets rid of plastic beverage cups from the water cooler and use reusable mugs, Repairs furniture where possible or contribute it to charity, Shreds low-quality paper and usage as product packaging. RECYCLES: Recycles our dominant product (probably paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and beverage cans, tosses caps and covers in the trash, Recycles toner and inkjet cartridges, Recycles office furniture, Recycles batteries, Recycles our IT Hardware and mobile phones.