From the beginning in 1989 CSI International, Inc. has been a customer focused and results driven company. The primary purpose of our Quality Program is the creation of a quality craft that focuses on customer’s needs, includes employees at all levels, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of guidelines that are relayed to all departments and levels of the company to make sure that we consistently reach or surpass our customer’s needs. CSI’s upper management team has dedicated themselves to organize its Leed Green Nation Operations strategy and operations to be in line with our customer’s needs, and to develop and strengthen a way of life with full employee participation. Quality for CSI is a process of continued improvement, not just an inspection program. It means supervisors and management must communicate a standard of Leed Green Nation Operations everyone comprehends and has faith in. To meet this challenge CSI has established the job of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to directly oversee the quality procedures throughout all segments of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for gauging job performance, implementing training programs and identifying and surpassing our client’s expectations. With this in mind CSI has created the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our clients receive periodic quality reports by email or hard copy. These update overview reports will provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Leed Green Nation Operations. Every building has unique challenges that require us to individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees informed. The outcome is the achieving of service excellence for the customer. CSI utilizes many standard validation tools to guarantee that we are consistently delivering the Leed Green Nation Operations promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is committed to providing a clean and healthy workplace for all our staff and yours. Presidential Executive Order 13101, delivered in 1992, by former President Bill Clinton lead the use of green cleaning products by building managers of more than 100,000 federally owned or operated facilities worldwide. The Order also established what green cleaning was for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the most favorable use of products that diminish indoor pollution while reducing environmental pollution and favor sustainable materials. Maintenance of a healthy workplace is the joint job of management and employees at every stage of the CSI organization. Every staff member is trained and held responsible to achieve the goal of minimizing the exterior’s role on the local territory and to emphasize and execute environmentally safe, minimal impact cleaning chemicals and procedures. CSI understands that the idea of stewardship-- "the obligation for handling, carrying out or monitoring the quality, state or condition of an institutional or commercial structure"- is important to the green cleaning point of view and important to the success of our green cleansing program. CSI is devoted to follow a set of stewardship concepts that have actually been established by leaders of the green cleaning motion. These concepts will help in our efforts to be excellent stewards of the structures we service, their occupants, our employees, and the total environment. Clean for health very first and look second, Lessen human exposure to pollutants and cleaning items, Acknowledge cleaning as an ecological health advantage, Dedicate to occupational development of cleaning personnel, Interact the value of healthy buildings, Reduce moisture, chemical and particle residue when cleaning, Ensure worker and occupant security, Contain and reduce all pollutants going into the structure, Dispose of cleansing items in environmentally safe methods, Establish and record routine maintenance schedules.