From the beginning in 1989 CSI International, Inc. has been a client focused and quality demanding company. The primary purpose of our Quality Program is the instillment of quality that pays particular attention to customer’s expectations, involves every level of employee, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of rules that are coordinated to all facets of the company to make sure that all employees consistently reach or surpass our customer’s requirements. CSI’s senior management team has worked to organize its Building Management strategy and operations to be in line with our customer’s requirements, and to develop and strengthen a culture with high employee involvement. Quality for CSI is a challenge of continuous enhancement, not just an observation platform. What that means is supervision and management must enforce a standard of Building Management everyone follows and trusts. To reach this high mark CSI has created the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to focus on the quality process throughout all aspects of our company. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for assessing job performance, executing training programs and identifying and exceeding our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our customers receive regular quality reports by email or hard copy. These update overview reports are able to provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Building Management. Every company has unique challenges that require us to customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The outcome is the achieving of service excellence for the client. CSI uses many standard validation tools to ensure that we are continually delivering the Building Management promised with uncompromising quality. CSI's ecologically accountable items coupled with our "green" initiatives are preserving the environment'& #39; s health and yours. CSI Green utilizes just eco-responsible items, including low allergenic, non-toxic and eco-friendly cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber cloths and mops. Cleaning up "green" helps in lowering exposure to potentially damaging chemicals that can endanger the health and safety of structure occupants, visitors and the cleansing staffs plus decreasing the unfavorable impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Increase Worker Efficiency, Improve Spirits, Reduce Sick days and Associated Health Care Costs, Lower Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Bundle Waste with Recyclable Packaging. LEED is an item of the U.S. Green Building Council: It is identified with USGBC and supports and advances the Council's objective, it follows the governing concepts, goals goals and procedures of the Council, and it constantly gathers input from USGBC membership and outside experts whose involvement represents a diverse and broad union of building industry stakeholders. Management in Energy and Environmental Design-- LEED: Is the most extensive, reliable and well acknowledged certification requirement that distinguishes green structures by style, building and construction and operation from the rest of the market, is a style guideline to move structure construction and operation toward sustainability, Is an integrated green structure style training program. Usage of micro fiber mops and cleaning up clothes where appropriate, Encouraging clients to use only "Green Sealed" consumables products, Administer facility recycling programs, Set up and make use of washer and dryer facilities to wash micro fiber mops and clothing where appropriate, Circulation of our survey cards to collect occupant feedback so that we can assess and enhance our processes and treatments, All order providing is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleaning digitally conserving where facilities approval where possible. CSI can help you reach LEED Accreditation by implementing the following green cleaning credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.