From our start in 1989 CSI International, Inc. has been a client oriented and quality demanding company. The main reason for our Quality Program is the establishment of a quality culture that focuses on customer’s needs, includes employees at all levels, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of guidelines that are coordinated to all facets of the organization to insure that we continuously reach or surpass our customer’s needs. CSI’s senior management team has committed to organize its Corporate Building Management strategy and operations around our customer’s needs, and to develop and strengthen a culture with full employee participation. Quality for CSI is a task of continued advancement, not just an inspection program. It means supervisors and management must communicate a set directive of Corporate Building Management everyone understands and believes in. To achieve this goal CSI has established the position of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to focus on the quality procedures throughout all segments of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for assessing job performance, executing training programs and identifying and exceeding our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our customers receive regular quality reports by email or hard copy. These inspection reports will provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Corporate Building Management. Every company has unique situations that require us to individualize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The result is the achieving of service excellence for the client. CSI uses several standard validation tools to ensure that we are continually delivering the Corporate Building Management promised with uncompromising quality. CSI's environmentally accountable items combined with our "green" initiatives are preserving the environment'& #39; s health and yours. CSI Green uses just eco-responsible products, including low allergenic, non-toxic and eco-friendly cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber fabrics and mops. Cleaning up "green" helps in reducing direct exposure to potentially hazardous chemicals that can threaten the health and safety of building occupants, visitors and the cleaning personnels plus lowering the negative effect on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Boost Employee Performance, Improve Spirits, Reduce Sick days and Associated Health Care Costs, Lower Water and Air Pollution, Reduce Waste with Concentrated Cleaning Products, Reduce Package Waste with Recyclable Product packaging. LEED is a product of the United States Green Structure Council: It is related to USGBC and supports and advances the Council's objective, it follows the governing concepts, objectives objectives and processes of the Council, and it continually gathers input from USGBC membership and outdoors professionals whose participation represents a varied and broad coalition of building industry stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most comprehensive, authoritative and well recognized accreditation requirement that identifies green structures by style, construction and operation from the remainder of the market, is a style standard to move building construction and operation towards sustainability, Is an integrated green structure design training program. Utilization of micro fiber mops and cleaning clothes where applicable, Encouraging customers to utilize only "Green Sealed" consumables items, Administer facility recycling programs, Set up and utilize washer and dryer centers to launder micro fiber mops and clothing where suitable, Distribution of our study cards to gather resident feedback so that we can assess and enhance our processes and procedures, All order providing is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleansing digitally conserving where facilities approval where possible. CSI can help you reach LEED Accreditation by executing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.