From the day our doors opened in 1989 CSI International, Inc. has been a client oriented and results demanding organization. The main reason for our Quality Program is the establishment of a quality culture that pays particular attention to customer’s needs, includes employees at all levels, maintains continuous performance levels, and strives to continually improve. To create this culture our Quality Plan has as a base, a management process, and a set of guidelines that are coordinated to all departments and levels of the organization to make sure that all employees continuously reach or surpass our client’s needs. CSI’s upper management team has committed to organize its Environmentally Safe Custodial strategy and operations to be in line with our customer’s requirements, and to develop and strengthen a way of life with high employee participation. Quality for CSI is a process of continued improvement, not just an observation platform. It means supervisors and management must communicate a standard of Environmentally Safe Custodial the line worker follows and trusts. To meet this challenge CSI has developed the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to pay close attention to the quality procedures throughout all segments of our company. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our high standards for measuring job performance, implementing training programs and identifying and exceeding our client’s expectations. With this in mind CSI has deployed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our customers receive regular quality reports by email or hard copy. These inspection documents are capable of providing a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Environmentally Safe Custodial. Every building has unique situations that demand we customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The result is the achieving of service excellence for the client. CSI utilizes multiple standard validation tools to guarantee that we are consistently providing the Environmentally Safe Custodial promised with the best quality. CSI takes an active function in recycling and waste decrease and will comply with its clients recycling procedures. We are accountable to establish, handle, and fully support the recognized Recycling Program of CSI and those of each of our customers along with our employees. Our responsibilities include: Corporate and Field Management, Site Supervisors and Supervisors: Stimulate the interest of our employees in the significance of environmental and recycling practices, Encourage participation and promote a positive attitude to recycling, Function as an intermediary between CSI and our customers, Assist our customers with the application of their recycling treatments, Adhere to governmental regulations worrying the decrease, reuse, recycling and recovery of waste items. Business Employees: Take an active function by following the recycling procedures, Have a positive attitude to waste decrease and recycling within your working area, Advise or suggest ways of decreasing waste. At our Clients' center-- All CSI employees need to follow the center's recycling program and the following steps: Use different containers to gather recyclable papers, Gray brute with black liner is for collecting garbage, Blue brute with clear liner is for gathering recycling paper, Usage different containers to gather recyclable documents, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Gather shredded paper in clear liners and place it in the recycling compactor or container for proprietary details, Do not throw away disposable gloves in the trash containers, Recycle all packing materials for our cleaning products, Seek advice from your Supervisor or the Recycling Coordinator of the facility for any additional info relating to the facility's recycling procedures. CSI DECREASES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Usage separate containers for trash and recyclable products at your desk and main locations, Print double sided (conserves as much as 50%), Uses paperless payroll system to ease paper checks to help reduce the overall environmental footprint of our company, Print only when required, Proof checks out documents for mistakes prior to printing to prevent waste, Sends email memos to conserve paper, Prevents printing emails, Examines any hard copy storage, replace with a back- up hard disk for centralized storage, Utilizes e-mail rather of corresponding by post, Switches devices off entirely in the evening and at weekends, Puts equipment on power save where possible, Purchases resilient devices, Has paper recycling stations beside copy machines and printers, Utilizes energy efficient light bulbs (On average they take in 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal flow, Recycles clean side of utilized paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to utilize paper for more than one purpose, Recycles inbound product packaging and boxes for outgoing shipments, Eliminates plastic drink cups from the water cooler and use recyclable mugs, Repairs furnishings where possible or donate it to charity, Shreds low-quality paper and use as packaging. RECYCLES: Recycles our dominant product (most likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and drink cans, throws caps and lids in the garbage, Recycles toner and inkjet cartridges, Recycles workplace furniture, Recycles batteries, Recycles our IT Hardware and mobile phones.