From our inception in 1989 CSI International, Inc. has been a client oriented and results guided company. The motivator behind our Quality Program is the instillment of quality that focuses on customer’s expectations, includes employees at all levels, maintains continuous performance levels, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management plan, and a set of guidelines that are coordinated to all facets of the organization to insure that all employees consistently meet or surpass our customer’s needs. CSI’s senior management team has worked to organize its Environmentally Safe Custodial strategy and operations around our customer’s requirements, and to create and sustain a culture with full employee involvement. Quality for CSI is a process of continuous advancement, not just an examination protocol. What that means is supervision and management must relay a standard of Environmentally Safe Custodial every employee follows and trusts. To meet this challenge CSI has developed the job of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality procedures throughout all segments of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our high standards for assessing job performance, implementing training programs and identifying and surpassing our client’s expectations. With this in mind CSI has deployed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our clients receive periodic quality reports by email or hard copy. These analysis documents will provide a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Environmentally Safe Custodial. Every company has unique situations that demand we customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees up to date. The result is the achieving of service excellence for the client. CSI uses several traditional validation tools to guarantee that we are continually delivering the Environmentally Safe Custodial promised with uncompromising quality. CSI's ecologically responsible items paired with our "green" efforts are protecting the environment'& #39; s health and yours. CSI Green utilizes only eco-responsible items, consisting of low allergenic, non-toxic and eco-friendly cleaner, HEPA ® micro-filtered vacuum cleaners and microfiber fabrics and mops. Cleaning "green" assists in reducing direct exposure to potentially damaging chemicals that can threaten the health and safety of structure occupants, visitors and the cleaning staffs plus minimizing the unfavorable effect on the environment. Benefits to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Residents, Increase Employee Efficiency, Improve Spirits, Reduce Sick days and Associated Health Care Expenses, Decrease Water and Air Contamination, Reduce Waste with Concentrated Cleansing Products, Reduce Bundle Waste with Recyclable Packaging. LEED is an item of the U.S. Green Structure Council: It is identified with USGBC and supports and advances the Council's mission, it is consistent with the governing principles, objectives objectives and procedures of the Council, and it constantly garners input from USGBC subscription and outside experts whose participation represents a varied and broad union of structure market stakeholders. Management in Energy and Environmental Design-- LEED: Is the most comprehensive, reliable and well recognized certification requirement that distinguishes green structures by style, construction and operation from the rest of the market, is a design guideline to move building construction and operation toward sustainability, Is an integrated green structure design training program. Utilization of micro fiber mops and cleaning up clothing where applicable, Encouraging clients to use just "Green Sealed" consumables products, Administer facility recycling programs, Install and make use of washer and dryer facilities to launder micro fiber mops and clothing where applicable, Distribution of our study cards to gather occupant feedback so that we can evaluate and enhance our processes and procedures, All order supplying is done digitally, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleaning electronically conserving where facilities approval where possible. CSI can help you reach LEED Accreditation by executing the following green cleansing credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Toxin Source Control: EQc3.5 = Possible 1 point.