From the day our doors opened in 1989 CSI International, Inc. has been a customer focused and quality guided organization. The main reason for our Quality Program is the establishment of a quality culture that pays particular attention to customer’s demands, involves every level of employee, constantly measures performance, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of guidelines that are coordinated to all departments and levels of the company to insure that all employees consistently reach or exceed our customer’s expectations. CSI’s upper management team has worked to organize its Green Seal Custodial Services strategy and operations to be in line with our customer’s requirements, and to create and strengthen a way of life with full employee participation. Quality for CSI is a task of continuous advancement, not just an examination protocol. It means supervision and management must enforce a standard of Green Seal Custodial Services the line worker understands and believes in. To reach this high mark CSI has established the job of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to focus on the quality procedures throughout all aspects of our company. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for measuring job performance, executing training programs and recognizing and surpassing our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our customers receive regular quality reports via email or print copy. These update overview reports are capable of providing a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Green Seal Custodial Services. Every company has unique challenges that require us to individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The end result is the achieving of service excellence for the customer. CSI uses multiple standard validation tools to ensure that we are continually delivering the Green Seal Custodial Services promised with the best quality. CSI takes an active role in recycling and waste decrease and will abide by its clients recycling treatments. We are responsible to establish, manage, and fully support the recognized Recycling Program of CSI and those of each of our customers along with our workers. Our duties include: Corporate and Field Management, Website Supervisors and Supervisors: Stimulate the interest of our workers in the value of environmental and recycling practices, Encourage participation and foster a positive mindset towards recycling, Act as a liaison between CSI and our customers, Help our customers with the implementation of their recycling procedures, Comply with governmental regulations concerning the decrease, reuse, recycling and healing of waste products. Company Employees: Take an active role by following the recycling treatments, Have a favorable attitude to waste decrease and recycling within your working area, Recommend or recommend methods of decreasing waste. At our Customers' facility-- All CSI employees must follow the facility's recycling program and the following steps: Use separate containers to collect recyclable papers, Gray brute with black liner is for collecting trash, Blue brute with clear liner is for gathering recycling paper, Usage separate containers to collect recyclable documents, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Collect shredded paper in clear liners and put it in the recycling compactor or container for exclusive details, Do not throw away disposable gloves in the garbage containers, Recycle all packaging materials for our cleaning products, Talk to your Manager or the Recycling Organizer of the facility for any extra info concerning the facility's recycling procedures. CSI DECREASES, REUSES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Use separate containers for garbage and recyclable materials at your desk and main locations, Print double sided (conserves as much as 50%), Utilizes paperless payroll system to minimize paper checks to help lessen the general environmental footprint of our organization, Print just when needed, Evidence checks out files for errors before printing to prevent waste, Sends email memos to save paper, Avoids printing emails, Reviews any hard copy storage, replace with a back- up hard drive for central storage, Uses e-mail rather of corresponding by post, Switches devices off entirely at night and at weekends, Puts devices on power save where possible, Purchases durable devices, Has paper recycling stations next to photocopiers and printers, Utilizes energy efficient light bulbs (On average they consume 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal blood circulation, Reuses clean side of used paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to utilize paper for more than one function, Reuses incoming packaging and boxes for outgoing shipments, Gets rid of plastic beverage cups from the water cooler and utilize multiple-use mugs, Repair works furnishings where possible or donate it to charity, Shreds low-quality paper and usage as packaging. RECYCLES: Recycles our dominant product (most likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and beverage cans, tosses caps and lids in the garbage, Recycles toner and inkjet cartridges, Recycles office furniture, Recycles batteries, Recycles our IT Hardware and smart phones.