From the day our doors opened in 1989 CSI International, Inc. has always been a customer focused and quality demanding company. The main reason for our Quality Program is the establishment of a quality culture that pays particular attention to customer’s needs, involves every level of employee, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of rules that are coordinated to all facets of the company to make sure that all employees continuously reach or surpass our client’s expectations. CSI’s upper management team has dedicated themselves to organize its Green Seal Custodial Services strategy and operations around our customer’s requirements, and to create and sustain a culture with high employee participation. Quality for CSI is a challenge of continuous improvement, not just an observation platform. What that means is supervisors and management must communicate a set directive of Green Seal Custodial Services everyone understands and believes in. To reach this high mark CSI has established the job of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to pay close attention to the quality process throughout all aspects of our business. This job relies on direct reporting to the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for gauging job performance, executing training programs and identifying and surpassing our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our customers. Our customers will get regular quality reports by email or hard copy. These update overview documents are able to provide a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Green Seal Custodial Services. Every building has unique challenges that demand we individualize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees informed. The end result is the attainment of service excellence for the customer. CSI uses multiple traditional validation tools to guarantee that we are consistently delivering the Green Seal Custodial Services promised with uncompromising quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is devoted to providing a clean and healthy workplace for every one of our employees and yours. Presidential Executive Order 13101, issued in 1992, by former President Bill Clinton lead the use of green cleaning products by facility managers of more than 100,000 federally owned or operated facilities globally. The Order also defined green cleaning for the first time, stating that it’s the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning is now the most favorable use of goods that reduce indoor pollution as well as reduce environmental pollution and favor sustainable materials. Maintaining of a healthy environment is the shared job of management and staff at all levels of the CSI company. Every staff member is trained and held responsible to reach the goal of eliminating the exterior’s role on the local territory and to stress and exercise environmentally safe, low impact cleaning chemicals and procedures. CSI understands that the concept of stewardship-- "the obligation for managing, supervising the quality or carrying out, state or condition of a industrial or institutional structure"- is vital to the green cleansing viewpoint and integral to the success of our green cleaning program. CSI is dedicated to follow a set of stewardship principles that have been established by pioneers of the green cleaning movement. These principles will help in our efforts to be good stewards of the structures we service, their occupants, our employees, and the general environment. Clean for health first and look second, Reduce human exposure to pollutants and cleaning products, Recognize cleansing as an environmental health advantage, Dedicate to occupational advancement of cleansing personnel, Interact the value of healthy buildings, Minimize chemical, particle and moisture residue when cleansing, Ensure worker and resident security, Contain and decrease all contaminants getting in the structure, Dispose of cleaning items in environmentally safe ways, Develop and record regular maintenance schedules.