From our start in 1989 CSI International, Inc. has always been a customer focused and quality demanding organization. The main reason for our Quality Program is the establishment of a quality culture that pays particular attention to customer’s demands, includes every employee, constantly measures performance, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management process, and a set of disciplines that are relayed to all facets of the company to insure that all employees continuously meet or surpass our client’s expectations. CSI’s upper management team has worked to organize its Single Tenant Building Services strategy and operations to be in line with our customer’s needs, and to develop and strengthen a culture with high employee involvement. Quality for CSI is a task of continuous improvement, not just an observation platform. What that means is supervisors and management must relay a standard of Single Tenant Building Services every employee comprehends and has faith in. To reach this high mark CSI has developed the job of Director of Corporate Quality and Training designed specifically to manage our QA Program and to pay close attention to the quality process throughout all segments of our business. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our top levels for gauging job performance, implementing training programs and recognizing and exceeding our client’s expectations. With these things in mind CSI has deployed the Eye on Quality program. The goal of this program is to far exceed traditional service quality levels for our customers. Our clients receive regular quality reports via email or print copy. These analysis reports will provide a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Single Tenant Building Services. Every building has unique challenges that require us to individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees informed. The result is the achievement of service excellence for the customer. CSI deploys multiple traditional validation tools to ensure that we are consistently delivering the Single Tenant Building Services promised with uncompromising quality. CSI takes an active function in recycling and waste decrease and will abide by its customers recycling procedures. We are responsible to develop, handle, and totally support the established Recycling Program of CSI and those of each of our customers along with our workers. Our duties include: Corporate and Field Management, Site Managers and Supervisors: Stimulate the interest of our employees in the importance of environmental and recycling practices, Motivate participation and foster a positive mindset to recycling, Act as an intermediary in between CSI and our customers, Assist our clients with the execution of their recycling procedures, Comply with governmental regulations worrying the reduction, reuse, recycling and recovery of waste items. Company Employees: Take an active function by following the recycling procedures, Have a positive attitude towards waste decrease and recycling within your working area, Suggest or recommend methods of reducing waste. At our Consumers' center-- All CSI employees should follow the center's recycling program and the following steps: Usage different containers to gather recyclable papers, Gray brute with black liner is for collecting trash, Blue brute with clear liner is for collecting recycling paper, Use different containers to collect recyclable papers, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Gather shredded paper in clear liners and place it in the recycling compactor or container for proprietary details, Do not discard disposable gloves in the trash containers, Recycle all packing products for our cleaning products, Seek advice from your Manager or the Recycling Organizer of the center for any additional information relating to the facility's recycling treatments. CSI DECREASES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and put them in the commingle compactor, Usage different containers for garbage and recyclable materials at your desk and main locations, Print double sided (conserves up to 50%), Utilizes paperless payroll system to minimize paper checks to assist reduce the general environmental footprint of our company, Print just when necessary, Proof reads documents for mistakes prior to printing to avoid waste, Sends email memos to save paper, Avoids printing emails, Examines any paper copy storage, change with a back- up hard disk drive for centralized storage, Uses email rather of corresponding by post, Switches equipment off entirely in the evening and at weekends, Puts devices on power save where possible, Purchases resilient devices, Has paper recycling stations next to photocopiers and printers, Utilizes energy effective light bulbs (On average they consume 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal circulation, Recycles clean side of utilized paper for internal printing, Converts scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to utilize paper for more than one function, Reuses inbound product packaging and boxes for outgoing deliveries, Removes plastic beverage cups from the water cooler and use reusable mugs, Repair works furnishings where possible or donate it to charity, Shreds low-quality paper and usage as packaging. RECYCLES: Recycles our dominant product (more than likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and drink cans, throws caps and lids in the garbage, Recycles toner and inkjet cartridges, Recycles workplace furniture, Recycles batteries, Recycles our IT Hardware and cellphones.