From the day our doors opened in 1989 CSI International, Inc. has always been a client focused and results demanding organization. The primary purpose of our Quality Program is the creation of a quality craft that pays particular attention to customer’s expectations, involves every level of employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management process, and a set of rules that are coordinated to all facets of the company to insure that we continuously reach or surpass our customer’s requirements. CSI’s upper management team has worked to organize its Leed Green Nation Cleaning Services strategy and operations to be in line with our customer’s requirements, and to create and strengthen a way of life with full employee involvement. Quality for CSI is a challenge of continued enhancement, not just an observation platform. It means supervisors and management must enforce a standard of Leed Green Nation Cleaning Services everyone understands and believes in. To achieve this goal CSI has created the job of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to focus on the quality procedures throughout all departments of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our high standards for assessing job performance, executing training programs and recognizing and exceeding our customer’s expectations. With this in mind CSI has created the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our clients. Our clients will get regular quality reports via email or print copy. These analysis reports are capable of providing a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Leed Green Nation Cleaning Services. Every facility has unique situations that demand we individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision accountable, and employees informed. The end result is the attainment of service excellence for the client. CSI deploys many standard validation tools to ensure that we are continually delivering the Leed Green Nation Cleaning Services promised with the best quality. Green Cleaning is defined as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is dedicated to providing a clean and healthy workplace for every one of our employees and yours. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which lead the use of green cleaning products by building managers of more than 100,000 federally owned or operated buildings worldwide. Executive Order 13101 also established what green cleaning was for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the best use of goods that reduce indoor pollution simultaneously reducing environmental pollution and favor renewable materials. Preservation of a healthy environment is the shared task of supervisors and staff at every level of the CSI organization. All employees are trained and held responsible to reach the goal of eliminating the exterior’s impact on the local territory and to stress and exercise environmentally safe, low impact cleaning chemicals and procedures. CSI comprehends that the principle of stewardship-- "the duty for handling, supervising the quality or conducting, state or condition of a industrial or institutional structure"- is vital to the green cleansing perspective and integral to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship concepts that have actually been developed by pioneers of the green cleaning movement. These principles will help in our efforts to be good stewards of the buildings we service, their residents, our staff members, and the overall environment. Tidy for health first and appearance 2nd, Lessen human exposure to contaminants and cleaning items, Recognize cleaning as an ecological health benefit, Commit to occupational advancement of cleansing workers, Communicate the worth of healthy buildings, Lessen chemical, particle and moisture residue when cleansing, Make sure employee and resident safety, Contain and minimize all pollutants entering the structure, Dispose of cleansing products in environmentally safe methods, Establish and document regular maintenance schedules.