From our start in 1989 CSI International, Inc. has been a client oriented and results driven organization. The motivator behind our Quality Program is the instillment of quality that focuses on customer’s needs, includes every employee, continuously measures performance, and strives to continually improve. Inorder to create this culture our Quality Plan has as a base, a management process, and a set of rules that are coordinated to all departments and levels of the organization to insure that we continuously meet or surpass our customer’s needs. CSI’s senior management team has committed to organize its Business Building Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a way of life with full employee participation. Quality for CSI is a task of continuous improvement, not just an examination protocol. What that means is supervision and management must communicate a standard of Business Building Services everyone understands and believes in. To achieve this goal CSI has established the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to focus on the quality process throughout all aspects of our company. This role communicates directly with the Chief Operating Officer and pays great attention to the implementation and adherence to our top levels for evaluating job performance, executing training programs and recognizing and exceeding our client’s expectations. With these things in mind CSI has developed the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our clients will get regular quality reports via email or print copy. These analysis reports are able to provide a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Building Services. Every company has unique challenges that demand we customize a program that works best for its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The result is the achieving of service excellence for the customer. CSI uses multiple standard validation tools to guarantee that we are consistently delivering the Business Building Services promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI is devoted to delivering a clean and healthy workplace for all our staff and yours. In 1992, former President Bill Clinton issued this presidential Executive Order 13101 which directed the use of green cleaning products by building managers of more than 100,000 federally owned or operated buildings globally. Executive Order 13101 also clarified what green cleaning is for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now stands for the most favorable use of products that diminish indoor pollution while reducing environmental pollution and favor sustainable materials. Maintenance of a healthy workplace is the shared job of management and employees at every level of the CSI organization. All employees are trained and held responsible to reach the goal of eliminating the exterior’s impact on the local environment and to highlight and exercise environmentally safe, minimal impact cleaning chemicals and procedures. CSI comprehends that the idea of stewardship-- "the obligation for handling, performing or monitoring the quality, state or condition of a business or institutional structure"- is vital to the green cleansing viewpoint and important to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship concepts that have actually been developed by pioneers of the green cleaning movement. These concepts will help in our efforts to be great stewards of the structures we service, their residents, our staff members, and the total environment. Clean for health very first and appearance 2nd, Minimize human exposure to pollutants and cleansing products, Acknowledge cleansing as an environmental health advantage, Dedicate to occupational development of cleaning personnel, Interact the worth of healthy structures, Minimize chemical, particle and wetness residue when cleansing, Ensure worker and occupant safety, Contain and decrease all pollutants going into the building, Dispose of cleansing items in environmentally safe ways, Develop and record regular upkeep schedules.