From our start in 1989 CSI International, Inc. has been a customer oriented and quality demanding company. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s demands, includes employees at all levels, constantly measures performance, and thrives on continuous improvement. Inorder to create this culture our Quality Plan has as a foundation, a management process, and a set of rules that are coordinated to all departments and levels of the organization to make sure that all employees continuously reach or exceed our customer’s needs. CSI’s upper management team has worked to organize its Business Building Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a culture with full employee involvement. Quality for CSI is a process of continuous improvement, not just an observation platform. It means supervisors and management must enforce a set directive of Business Building Services everyone follows and trusts. To achieve this goal CSI has created the position of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to pay close attention to the quality process throughout all departments of our company. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the implementation and adherence to our top levels for gauging job performance, implementing training programs and acknowledging and surpassing our customer’s expectations. Thinking of these CSI has deployed the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our clients. Our clients will get periodic quality reports by email or hard copy. These analysis reports will provide a complete job site review while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Building Services. Every facility has unique challenges that require us to customize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The result is the attainment of service excellence for the customer. CSI utilizes several traditional validation tools to guarantee that we are continually delivering the Business Building Services promised with uncompromising quality. CSI's ecologically accountable items coupled with our "green" initiatives are maintaining the environment'& #39; s health and yours. CSI Green uses just eco-responsible products, including low allergenic, non-toxic and naturally degradable cleaning agents, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning up "green" assists in reducing exposure to potentially hazardous chemicals that can endanger the health and safety of building occupants, visitors and the cleaning staffs plus lowering the unfavorable influence on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Building Occupants, Boost Worker Performance, Improve Morale, Reduce Sick days and Associated Healthcare Costs, Lower Water and Air Contamination, Reduce Waste with Concentrated Cleaning Products, Reduce Plan Waste with Recyclable Packaging. LEED is a product of the U.S. Green Building Council: It is related to USGBC and supports and advances the Council's objective, it is consistent with the governing concepts, objectives objectives and processes of the Council, and it constantly gathers input from USGBC membership and outdoors experts whose involvement represents a varied and broad union of building industry stakeholders. Management in Energy and Environmental Style-- LEED: Is the most comprehensive, authoritative and well acknowledged accreditation standard that identifies green buildings by design, building and operation from the remainder of the market, is a design standard to move building construction and operation toward sustainability, Is an integrated green building style training program. Utilization of micro fiber mops and cleaning clothing where appropriate, Encouraging clients to use only "Green Sealed" consumables products, Administer center recycling programs, Set up and make use of washer and clothes dryer centers to launder micro fiber mops and clothing where relevant, Distribution of our survey cards to gather resident feedback so that we can evaluate and enhance our processes and treatments, All order supplying is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, group cleansing electronically saving where facilities approval where possible. CSI can help you reach LEED Accreditation by executing the following green cleansing credits: Custodial Efficiency Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleansing Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning up Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.