From our start in 1989 CSI International, Inc. has been a customer oriented and quality driven organization. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s expectations, involves every level of employee, maintains continuous performance levels, and thrives on continuous improvement. Inorder to achieve this our Quality Plan has as a base, a management plan, and a set of guidelines that are relayed to all facets of the organization to insure that all employees continuously reach or exceed our customer’s expectations. CSI’s senior management team has worked to organize its Business Custodial Services strategy and operations around our customer’s requirements, and to develop and strengthen a culture with full employee participation. Quality for CSI is a task of continued improvement, not just an inspection program. What that means is supervisors and management must enforce a standard of Business Custodial Services the line worker comprehends and has faith in. To meet this challenge CSI has created the job of Director of Corporate Quality and Training inorder to manage CSI’s QA Program and to directly oversee the quality process throughout all departments of our company. This job relies on direct reporting to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for measuring job performance, executing training programs and acknowledging and exceeding our client’s expectations. With these things in mind CSI has deployed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our clients will get regular quality reports via email or print copy. These update overview documents will provide a complete job site review as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program includes typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Business Custodial Services. Every company has unique challenges that require us to individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees informed. The result is the achieving of service excellence for the client. CSI utilizes multiple standard validation tools to ensure that we are consistently providing the Business Custodial Services promised with the best quality. Green Cleaning is described as “Cleaning to protect health without harming the environment” - Executive Order 13101. CSI International, Inc. is devoted to providing a clean and healthy workplace for every one of our staff and your building’s tenants. Presidential Executive Order 13101, delivered in 1992, by former President Bill Clinton lead the facility managers of more than 100,000 federally owned or operated facilities worldwide to start the use of green cleaning products. Executive Order 13101 also established what green cleaning was for the first time, stating that green cleaning is the “use of products and services that reduce the health and environmental impacts compared to similar products and services used for the same purpose.” Green cleaning now means the most favorable use of goods that reduce indoor pollution while reducing environmental pollution and favor sustainable materials. Maintenance of a healthy environment is the shared responsibility of supervisors and staff at all levels of the CSI organization. Every employee is trained and held accountable to achieve the goal of reducing the exterior’s role on the local territory and to highlight and execute environmentally safe, minimal impact cleaning chemicals and procedures. CSI understands that the idea of stewardship-- "the duty for managing, supervising the quality or conducting, state or condition of an institutional or industrial structure"- is necessary to the green cleaning point of view and essential to the success of our green cleansing program. CSI is dedicated to follow a set of stewardship principles that have been established by pioneers of the green cleaning movement. These concepts will help in our efforts to be great stewards of the structures we service, their occupants, our employees, and the overall environment. Tidy for health very first and appearance 2nd, Minimize human exposure to contaminants and cleansing products, Recognize cleansing as an environmental health advantage, Dedicate to occupational development of cleansing personnel, Communicate the worth of healthy buildings, Lessen particle, chemical and moisture residue when cleaning, Ensure employee and resident security, Contain and reduce all toxins getting in the structure, Dispose of cleansing items in environmentally safe methods, Establish and record regular maintenance schedules.