From the beginning in 1989 CSI International, Inc. has always been a client focused and quality guided organization. The motivator behind our Quality Program is the creation of a quality craft that pays particular attention to customer’s needs, involves every level of employee, constantly measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management process, and a set of disciplines that are coordinated to all departments and levels of the company to insure that we consistently reach or surpass our client’s requirements. CSI’s senior management team has committed to organize its Business Custodial Services strategy and operations to be in line with our customer’s requirements, and to create and sustain a way of life with high employee involvement. Quality for CSI is a challenge of continued improvement, not just an inspection program. What that means is supervisors and management must relay a standard of Business Custodial Services every employee understands and believes in. To reach this high mark CSI has established the job of Director of Corporate Quality and Training for the purposes of managing our QA Program and to focus on the quality process throughout all departments of our business. This role communicates directly with the Chief Operating Officer and maintains constant vigilance on the implementation and adherence to our top levels for measuring job performance, implementing training programs and acknowledging and exceeding our customer’s expectations. Thinking of these CSI has created the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our customers. Our customers will get periodic quality reports via email or print copy. These inspection reports are capable of providing a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Business Custodial Services. Every building has unique situations that demand we individualize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision responsible, and employees informed. The end result is the achieving of service excellence for the customer. CSI utilizes many traditional validation tools to ensure that we are consistently delivering the Business Custodial Services promised with uncompromising quality. CSI takes an active function in recycling and waste reduction and will abide by its clients recycling procedures. We are accountable to develop, manage, and fully support the established Recycling Program of CSI and those of each of our customers as well as our employees. Our duties include: Corporate and Field Management, Website Supervisors and Supervisors: Stimulate the interest of our employees in the importance of environmental and recycling practices, Encourage participation and promote a positive mindset to recycling, Act as a liaison in between CSI and our customers, Help our clients with the execution of their recycling procedures, Comply with governmental policies worrying the reduction, reuse, recycling and recovery of waste items. Business Employees: Take an active function by following the recycling procedures, Have a positive mindset to waste reduction and recycling within your working area, Recommend or suggest methods of lowering waste. At our Consumers' facility-- All CSI workers must follow the center's recycling program and the following steps: Usage separate containers to collect recyclable papers, Gray brute with black liner is for collecting trash, Blue brute with clear liner is for collecting recycling paper, Usage different containers to collect recyclable papers, Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Collect shredded paper in clear liners and put it in the recycling compactor or container for proprietary info, Do not throw away non reusable gloves in the garbage containers, Recycle all packing products for our cleansing items, Seek advice from your Manager or the Recycling Planner of the facility for any additional details concerning the center's recycling treatments. CSI REDUCES, REUSES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Usage separate containers for garbage and recyclable materials at your desk and main areas, Print double sided (conserves approximately 50%), Utilizes paperless payroll system to ease paper checks to help decrease the overall ecological footprint of our company, Print just when needed, Evidence checks out files for mistakes prior to printing to prevent waste, Sends email memos to conserve paper, Avoids printing emails, Examines any hard copy storage, replace with a back- up disk drive for centralized storage, Uses email instead of corresponding by post, Changes equipment off entirely in the evening and at weekends, Puts devices on power save where possible, Purchases durable devices, Has paper recycling stations next to copy machines and printers, Utilizes energy efficient light bulbs (On average they consume 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Recycles envelopes for internal circulation, Recycles tidy side of utilized paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Aims to use paper for more than one function, Recycles incoming product packaging and boxes for outgoing deliveries, Removes plastic beverage cups from the water cooler and utilize recyclable mugs, Repair works furniture where possible or contribute it to charity, Shreds low-quality paper and use as product packaging. RECYCLES: Recycles our dominant product (probably paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and jars, and tin/steel food and beverage cans, tosses caps and lids in the garbage, Recycles toner and inkjet cartridges, Recycles office furniture, Recycles batteries, Recycles our IT Hardware and mobile phones.