From the day our doors opened in 1989 CSI International, Inc. has always been a client oriented and results guided company. The primary purpose of our Quality Program is the creation of a quality craft that focuses on customer’s demands, includes every employee, maintains continuous performance levels, and strives to continually improve. To create this culture our Quality Plan has as a base, a management process, and a set of disciplines that are coordinated to all facets of the organization to make sure that we consistently reach or surpass our customer’s requirements. CSI’s senior management team has committed to organize its Cleaning Services strategy and operations around our customer’s needs, and to create and sustain a way of life with full employee involvement. Quality for CSI is a task of continued improvement, not just an inspection program. What that means is supervisors and management must enforce a standard of Cleaning Services the line worker understands and believes in. To achieve this goal CSI has established the position of Director of Corporate Quality and Training inorder to manage our QA Program and to pay close attention to the quality process throughout all departments of our business. This role communicates directly with the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for assessing job performance, implementing training programs and acknowledging and exceeding our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. The program’s task is to far exceed traditional service quality levels for our clients. Our clients receive periodic quality reports by email or hard copy. These update overview reports are able to provide a complete job site review as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Cleaning Services. Every building has unique situations that demand we individualize a program that supports its culture. Guided by the stipulations and adjusted for your individual needs, inspections and surveys keep management in the loop, supervision accountable, and employees up to date. The result is the attainment of service excellence for the customer. CSI uses multiple standard validation tools to guarantee that we are consistently delivering the Cleaning Services promised with uncompromising quality. CSI takes an active function in recycling and waste reduction and will comply with its customers recycling treatments. We are accountable to develop, handle, and fully support the established Recycling Program of CSI and those of each of our clients as well as our staff members. Our obligations include: Corporate and Field Management, Site Supervisors and Supervisors: Promote the interest of our workers in the importance of ecological and recycling practices, Encourage involvement and promote a positive mindset to recycling, Act as an intermediary in between CSI and our clients, Assist our customers with the execution of their recycling procedures, Abide by governmental policies worrying the reduction, reuse, recycling and recovery of waste items. Business Employees: Take an active function by following the recycling procedures, Have a positive mindset to waste decrease and recycling within your workspace, Recommend or recommend methods of reducing waste. At our Customers' facility-- All CSI workers should follow the center's recycling program and the following steps: Usage separate containers to collect recyclable papers, Gray brute with black liner is for collecting garbage, Blue brute with clear liner is for collecting recycling paper, Usage different containers to gather recyclable papers, Collect cans, plastic and bottles in blue liners and place them in the commingle compactor, Gather shredded paper in clear liners and place it in the recycling compactor or container for proprietary details, Do not discard disposable gloves in the garbage containers, Recycle all packing products for our cleansing products, Talk to your Manager or the Recycling Planner of the center for any extra info concerning the center's recycling procedures. CSI REDUCES, RECYCLES, RECYCLES. CSI REDUCES: Collect cans, plastic and bottles in blue liners and position them in the commingle compactor, Use separate containers for trash and recyclable products at your desk and main areas, Print double sided (conserves as much as 50%), Uses paperless payroll system to reduce paper checks to assist minimize the overall environmental footprint of our organization, Print just when necessary, Evidence reads files for errors before printing to prevent waste, Sends out email memos to conserve paper, Avoids printing emails, Examines any paper copy storage, replace with a back- up disk drive for central storage, Utilizes e-mail instead of corresponding by post, Switches devices off totally in the evening and at weekends, Puts equipment on power save where possible, Purchases durable devices, Has paper recycling stations beside photocopiers and printers, Utilizes energy effective light bulbs (Usually they take in 8% less energy than a basic bulb It lasts about 12 times longer), Flattens all cardboard boxes. REUSES: Reuses envelopes for internal blood circulation, Recycles clean side of used paper for internal printing, Transforms scrap paper into post-it notes, Purchases sticky labels to cover old addresses and reuse envelopes externally, Purchases sticky labels to cover old addresses and reuse envelopes externally, Tries to use paper for more than one function, Reuses inbound packaging and boxes for outbound shipments, Eliminates plastic drink cups from the water cooler and use reusable mugs, Fixes furniture where possible or donate it to charity, Shreds low-quality paper and usage as product packaging. RECYCLES: Recycles our dominant product (most likely paper), Recycles corrugated cardboard, Recycles aluminum cans, plastic, glass, bottles and containers, and tin/steel food and drink cans, tosses caps and lids in the trash, Recycles toner and inkjet cartridges, Recycles workplace furnishings, Recycles batteries, Recycles our IT Hardware and cellphones.