From our inception in 1989 CSI International, Inc. has been a client oriented and quality demanding company. The motivator behind our Quality Program is the instillment of quality that pays particular attention to customer’s expectations, includes every employee, maintains continuous performance levels, and strives to continually improve. To create this culture our Quality Plan has as a foundation, a management process, and a set of disciplines that are relayed to all facets of the company to make sure that we consistently reach or surpass our customer’s needs. CSI’s upper management team has worked to organize its Cleaning Services strategy and operations to be in line with our customer’s needs, and to create and strengthen a culture with full employee participation. Quality for CSI is a challenge of continuous advancement, not just an inspection program. It means supervision and management must enforce a standard of Cleaning Services everyone understands and believes in. To meet this challenge CSI has created the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to directly oversee the quality process throughout all aspects of our company. The position reports directly to the Chief Operating Officer and pays great attention to the implementation and adherence to our high standards for gauging job performance, implementing training programs and identifying and surpassing our customer’s expectations. With these things in mind CSI has created the Eye on Quality program. This program’s objective is to far exceed traditional service quality levels for our customers. Our clients receive periodic quality reports by email or hard copy. These inspection documents are capable of providing a full work-site overview as well as visual and graphic-based reporting. In addition, our Eye on Quality program includes typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Cleaning Services. Every company has unique challenges that require us to customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The result is the achieving of service excellence for the client. CSI uses many traditional validation tools to ensure that we are continually delivering the Cleaning Services promised with the best quality. CSI's environmentally responsible items paired with our "green" initiatives are preserving the environment'& #39; s health and yours. CSI Green uses only eco-responsible items, consisting of low allergenic, non-toxic and eco-friendly cleaner, HEPA ® micro-filtered vacuum and microfiber fabrics and mops. Cleaning "green" helps in lowering direct exposure to possibly harmful chemicals that can threaten the health and safety of structure occupants, visitors and the cleansing staffs plus decreasing the negative impact on the environment. Advantages to Green Cleaning: Improve Indoor Air Quality, Ensure Healthier Facilities for all Structure Occupants, Increase Worker Productivity, Improve Morale, Reduce Sick days and Associated Health Care Costs, Reduce Water and Air Pollution, Reduce Waste with Concentrated Cleansing Products, Reduce Plan Waste with Recyclable Packaging. LEED is a product of the U.S. Green Building Council: It is related to USGBC and supports and advances the Council's mission, it follows the governing principles, objectives objectives and procedures of the Council, and it continually amasses input from USGBC membership and outside specialists whose involvement represents a diverse and broad union of building market stakeholders. Leadership in Energy and Environmental Style-- LEED: Is the most extensive, reliable and well recognized accreditation standard that distinguishes green buildings by style, construction and operation from the rest of the market, is a design standard to move building construction and operation toward sustainability, Is an integrated green structure design training program. Usage of micro fiber mops and cleaning up clothing where applicable, Motivating clients to use just "Green Sealed" consumables items, Administer facility recycling programs, Install and use washer and clothes dryer facilities to wash micro fiber mops and clothes where suitable, Distribution of our study cards to gather occupant feedback so that we can assess and improve our processes and treatments, All order providing is done electronically, Transitioned to online paperless payroll system to ... recycle, online applications background checks-- HR, team cleansing electronically saving where facilities approval where possible. CSI can assist you reach LEED Certification by executing the following green cleansing credits: Custodial Effectiveness Assessment: EQc3.2 = Possible 1 point, Purchase of Sustainable Cleaning Products and Materials: EQc3.3 = Possible 1 point, Sustainable Cleaning Equipment: EQc3.4 = Possible 1 point, Indoor Chemical and Pollutant Source Control: EQc3.5 = Possible 1 point.