From our start in 1989 CSI International, Inc. has been a client focused and results demanding organization. The main reason for our Quality Program is the establishment of a quality culture that focuses on customer’s expectations, includes every employee, constantly measures performance, and strives to continually improve. Inorder to achieve this our Quality Plan has as a foundation, a management process, and a set of disciplines that are relayed to all departments and levels of the organization to insure that we consistently reach or surpass our customer’s needs. CSI’s upper management team has dedicated themselves to organize its Corporate Cleaning Services strategy and operations to be in line with our customer’s needs, and to develop and sustain a culture with full employee participation. Quality for CSI is a process of continuous improvement, not just an observation platform. What that means is supervisors and management must enforce a standard of Corporate Cleaning Services every employee understands and believes in. To reach this high mark CSI has created the position of Director of Corporate Quality and Training for the purposes of managing CSI’s QA Program and to directly oversee the quality procedures throughout all segments of our business. This role communicates directly with the Chief Operating Officer and keeps a watchful eye on the execution and devotion to our high standards for measuring job performance, implementing training programs and identifying and exceeding our customer’s expectations. With this in mind CSI has created the Eye on Quality program. The goal of this program is to achieve superior service quality levels for our customers. Our customers receive periodic quality reports via email or print copy. These analysis documents are capable of providing a full work-site overview while including graphs for visual reporting. In addition, our Eye on Quality program includes a series of more typical surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Corporate Cleaning Services. Every facility has unique challenges that demand we customize a program that fits well with its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees up to date. The result is the achievement of service excellence for the customer. CSI utilizes many traditional validation tools to guarantee that we are continually delivering the Corporate Cleaning Services promised with uncompromising quality. The Green Seal Requirement for Commercial and Institutional Cleaning Providers GS-42, develops ecological requirements for cleaning up provider of commercial, public, and institutional structures, consisting of in-house and external cleaning services, to develop a green cleaning program that secures human health and the environment. The standard takes a systems approach with cleaning. Guidance is attended to tools and items utilized for cleansing (exactly what is used for cleansing) and consists of personnel training and planning (how cleansing is done). The requirement also includes focus on environmental enhancements that decrease toxicity, waste, and exposure to both building residents and custodial personnel. The standard can serve as a tool to assist companies begin to take action to enhance their cleaning service and is readily available for Green Seal accreditation. Benefits of G42: Trusted by Purchasers, No Conflict of Interest, Show Leadership, Open Doors to New Company.