From our start in 1989 CSI International, Inc. has been a client oriented and quality driven organization. The main reason for our Quality Program is the establishment of a quality culture that pays particular attention to customer’s expectations, includes employees at all levels, maintains continuous performance levels, and thrives on continuous improvement. To create this culture our Quality Plan has as a foundation, a management plan, and a set of rules that are coordinated to all departments and levels of the company to insure that we continuously meet or exceed our customer’s expectations. CSI’s senior management team has committed to organize its Environmentally Friendly Cleaning strategy and operations around our customer’s needs, and to create and strengthen a culture with high employee participation. Quality for CSI is a task of continued enhancement, not just an observation platform. It means supervisors and management must relay a set directive of Environmentally Friendly Cleaning everyone understands and believes in. To achieve this goal CSI has established the position of Director of Corporate Quality and Training designed specifically to manage our QA Program and to directly oversee the quality process throughout all departments of our company. This job relies on direct reporting to the Chief Operating Officer and pays great attention to the execution and devotion to our top levels for evaluating job performance, implementing training programs and acknowledging and exceeding our customer’s expectations. With this in mind CSI has developed the Eye on Quality program. This program’s objective is to achieve superior service quality levels for our clients. Our customers receive periodic quality reports by email or hard copy. These update overview reports are able to provide a complete job site review while including graphs for visual reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to assist CSI’s Quality Assurance Team in determining customers’ management and their client’s satisfaction with the quality of our Environmentally Friendly Cleaning. Every building has different requirements that require us to customize a program that works best for its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in touch, supervision responsible, and employees informed. The result is the achievement of service excellence for the client. CSI uses several traditional validation tools to guarantee that we are continually providing the Environmentally Friendly Cleaning promised with uncompromising quality. The Green Seal Requirement for Commercial and Institutional Cleaning Providers GS-42, develops ecological requirements for cleaning service providers of business, public, and institutional buildings, consisting of in-house and external cleaning company, to produce a green cleansing program that secures human health and the environment. The basic takes a systems approach with cleaning. Assistance is offered tools and products used for cleaning (exactly what is utilized for cleaning) and includes personnel training and planning (how cleansing is done). The requirement likewise includes emphasis on environmental improvements that decrease toxicity, waste, and exposure to both structure occupants and custodial personnel. The standard can serve as a tool to assist companies begin to take action to improve their cleaning service and is offered for Green Seal accreditation. Advantages of G42: Trusted by Purchasers, No Dispute of Interest, Show Management, Open Doors to New Business.