From our inception in 1989 CSI International, Inc. has been a client focused and results demanding company. The main reason for our Quality Program is the creation of a quality craft that focuses on customer’s expectations, involves every level of employee, continuously measures performance, and thrives on continuous improvement. To create this culture our Quality Plan has as a base, a management plan, and a set of guidelines that are relayed to all departments and levels of the company to make sure that we continuously reach or exceed our client’s needs. CSI’s upper management team has worked to organize its Facility Maintenance strategy and operations around our customer’s needs, and to create and strengthen a way of life with full employee participation. Quality for CSI is a challenge of continuous improvement, not just an observation platform. It means supervisors and management must relay a standard of Facility Maintenance every employee understands and believes in. To meet this challenge CSI has established the job of Director of Corporate Quality and Training designed specifically to manage CSI’s QA Program and to focus on the quality procedures throughout all segments of our business. The position reports directly to the Chief Operating Officer and maintains constant vigilance on the execution and devotion to our top levels for evaluating job performance, implementing training programs and recognizing and surpassing our customer’s expectations. Thinking of these CSI has developed the Eye on Quality program. The program’s task is to achieve superior service quality levels for our customers. Our customers will get regular quality reports by email or hard copy. These inspection documents are capable of providing a full work-site overview as well as visual and graphic-based reporting. As a bonus, our Eye on Quality program is supplemented by series of more conventional surveys and inspections to help our Quality Assurance Team determine customers’ management and their client’s satisfaction with the quality of our Facility Maintenance. Every building has different requirements that require us to individualize a program that supports its culture. Driven by the specifications and modified by your unique requirements, inspections and surveys keep management in the loop, supervision accountable, and employees informed. The end result is the achievement of service excellence for the client. CSI deploys multiple traditional validation tools to guarantee that we are continually delivering the Facility Maintenance promised with the best quality. The Green Seal Requirement for Commercial and Institutional Cleansing Services GS-42, develops environmental requirements for cleaning up company of industrial, public, and institutional buildings, consisting of in-house and external cleaning company, to produce a green cleansing program that protects human health and the environment. The standard takes a systems approach with cleaning. Assistance is provided for tools and products used for cleansing (what is used for cleansing) and consists of staff training and preparation (how cleansing is done). The requirement also includes focus on ecological improvements that decrease toxicity, waste, and exposure to both building occupants and custodial personnel. The requirement can act as a tool to assist business begin to do something about it to enhance their cleaning company and is offered for Green Seal accreditation. Benefits of G42: Relied on by Purchasers, No Conflict of Interest, Demonstrate Management, Open Doors to New Organisation.